3.5(6 ratings)· Syracuse average: 3.7
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families describe The Hearth on James as a warm, small assisted living community where staff were caring and residents engaged in activities, especially in earlier years. However, one recent account raises serious concerns about care consistency and communication after a change in management.
AI-generated from reviews and community data.
The Hearth on James is a senior living community in Syracuse, New York offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.5 out of 5 across 6 reviews.
The Hearth on James is an assisted living community in Syracuse, New York, licensed for up to 60 residents. The community offers 24-hour staff, medication management, housekeeping, laundry service, dietary accommodations, an emergency call system, wheelchair accessibility, and social activities in gathering spaces.
Reviewers' experiences with the community vary. Some families describe staff as wonderful and caring, noting that residents are happy and engaged in activities. Others report significant changes in management and staffing over time, with concerns about communication and care decisions regarding specific health needs. One reviewer wrote, "our family is blessed to have found The Hearth on James when we did."
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Help Me Choose3.5overall · 6 ratings combined
3.5★ on Google (6)
GD Prudence
Mar 2021
The staff is wonderful and honestly our family is blessed to have found The Hearth on James when we did. Through the times we went through at the beginning and then the pandemic hit. The Hearth has been very informative, helpful, and we couldn't imagine having to of doing this without them. Our Dad is happy and that was the main goal, so thank you!
Brooke M
Nov 2020
2 years ago this place and the staff were great when my Mom moved in. Since then new management and staff have come in and the whole dynamic has changed. The information pamphlet and contract we signed stated they assisted with incontinence care but as soon as her health declined and that assistance was needed she was sent to the hospital and told she could not return. Communication with the new staff is non-existent. I had to ask to have a meeting with the new nurse manager to find out the status of my Mom instead of them informing me of her health decline. She showed up to the meeting very defensive but ended the meeting with agreeing too email me weekly updates. Needless to say I never heard from her again even up to the day that they sent my Mom to the hospital.
Mary Seidel
Aug 2013
My mother moved to the Hearth in March of this year and we can not say enough about what a great move this has been. She is extremely happy and loves the activities! They staff are just so caring and thoughtful. It has brought such peace of mind knowing she is happy and enjoying life.
The Hearth on James offers Assisted Living.
The Hearth on James is located at 830 James Street in Syracuse, New York.
The Hearth on James carries a 3.5 out of 5 rating from 6 Google reviews. Families describe The Hearth on James as a warm, small assisted living community where staff were caring and residents engaged in activities, especially in earlier years. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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