830 James Street
3.5(6 ratings)· Syracuse average: 3.6
California CDSS
Families describe The Hearth on James as a warm, small assisted living community where staff were caring and residents engaged in activities, especially in earlier years. However, one recent account raises serious concerns about care consistency and communication after a change in management.
AI-generated from reviews and community data.
The Hearth on James is a assisted living community in Syracuse, New York. The community is licensed for up to 60 residents.
Families rate The Hearth on James 3.5 out of 5 based on 6 Google reviews.
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Help Me Choose3.5overall · 6 ratings combined
3.5★ on Google (6)
GD Prudence
Mar 2021
The staff is wonderful and honestly our family is blessed to have found The Hearth on James when we did. Through the times we went through at the beginning and then the pandemic hit. The Hearth has been very informative, helpful, and we couldn't imagine having to of doing this without them. Our Dad is happy and that was the main goal, so thank you!
Brooke M
Nov 2020
2 years ago this place and the staff were great when my Mom moved in. Since then new management and staff have come in and the whole dynamic has changed. The information pamphlet and contract we signed stated they assisted with incontinence care but as soon as her health declined and that assistance was needed she was sent to the hospital and told she could not return. Communication with the new staff is non-existent. I had to ask to have a meeting with the new nurse manager to find out the status of my Mom instead of them informing me of her health decline. She showed up to the meeting very defensive but ended the meeting with agreeing too email me weekly updates. Needless to say I never heard from her again even up to the day that they sent my Mom to the hospital.
Mary Seidel
Aug 2013
My mother moved to the Hearth in March of this year and we can not say enough about what a great move this has been. She is extremely happy and loves the activities! They staff are just so caring and thoughtful. It has brought such peace of mind knowing she is happy and enjoying life.
The Hearth on James offers Assisted Living.
The Hearth on James is located at 830 James Street in Syracuse, New York.
Families describe The Hearth on James as a warm, small assisted living community where staff were caring and residents engaged in activities, especially in earlier years. However, one recent account raises serious concerns about care consistency and communication after a change in management.
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