Elderwood At Liverpool

neva dewald

Jul 2026

via Google ↗

As you walk in the door to visit, no one gives the rules to follow while visiting and if you get it wrong, the administration is rude in letting you about it. My father fell once and they tried to cover it up. I tried calling him and couldn’t get an answer. When I called the nurses station and told them I was trying to reach him but couldn’t, they had a nurse go in there, woke him up out of a sound sleep and told him to answer his phone!! I heard all of this as she picked up the phone, told him to answer his phone and then handed it to him She couldn’t have just told me he was sleeping?!?!?!?!? What ever happened to respect for the elders, common courtesy, decency, manners?!?! But then I guess you get what you pay for!!!!!

Shelby Cady

Feb 2026

via Google ↗

WARNING!!!! WITH ALL MY HEART I URGE YOU TO READ THIS BEFORE SUBJECTING ANYONE YOU LOVE TO THIS FACILITY!!!! If you truly care about your loved ones in any way, shape, or form, I strongly urge you not to allow your family members to reside in this facility. As a licensed hospice CNA myself, I am appalled, deeply disturbed, and profoundly disappointed by what I have witnessed here. The level of care provided — on every level — is unacceptable. The CNAs are not providing even basic care. My uncle has gone an entire week without being bathed. He has been left covered in his own feces and urine for extended periods of time, and this has happened on multiple occasions — more times than I can count on one hand. When family members call seeking answers, we are met with dismissive attitudes rather than accountability. Overnight, he is not being checked on appropriately. He is not assisted to the bathroom. He is not helped with eating as required. There have been ongoing concerns about whether he is consistently receiving his proper medications. Communication with the family is severely lacking, my mother is his health care proxy and they consistently fail to contact her as well as return ANY of her phone calls. When communication does occur, it is often rude and unprofessional. Do not be misled by the smiling photos and positive images posted on their social media pages. Those images do not reflect the reality of the care being provided inside this facility. From my experience, the focus appears to be financial gain rather than the well-being and dignity of the residents entrusted to them. This situation is heartbreaking and disgraceful. Every staff member who knowingly allows this level of neglect should take a hard look at their professional and ethical responsibilities. One day, each of us may find ourselves or our loved ones dependent on the care of others. No one deserves to be treated this way. Let’s not overlook the fact that staff members take however much time they personally feel is necessary, if they choose to respond at all, when a patient’s call light is on. At times, it has taken up to thirty minutes for someone to respond. On some occasions, no one has come at all. Just yesterday, another patient sharing a room with my family member fell twice. My family member’s daughter had to scream at the top of her lungs just to get staff to respond and assist in putting this individual back into bed. No family member should ever be placed in the position of having to beg for basic patient safety measures. It has become painfully clear that staff appear to pick and choose who they attend to and when—if at all. This inconsistency in care is not only unacceptable, it is dangerous. This facility is unsafe. It is ill-equipped in every aspect, unprofessional, and severely lacking in adequate knowledgeable, kind, caring staffing. Even more concerning is the absence of basic human decency and the inability to consistently manage the fundamental responsibilities required for patient care.

deb jones

Jun 2025

via Google ↗

My loved one is in the rehab unit. I would give the PT/OT staff a separate five stars. As far as overall… Not really impressed at all. This unit seems to be either understaffed or unqualified to do the job. While I have spoken with staff who really seem to care and know what they’re doing, others, aides and nurses alike, just don’t seem to understand how to handle elderly people. Instead of answering call bells and addressing urgent basic needs like toileting/cleanliness issues, my loved one is often ignored or told to wait while they “get help and come right back “, only to never come back… My loved one was grateful on several occasions for me to be there and have me to help her use the bedpan and clean herself up afterwards. When I am not there, however, my proud, modest, private, independent loved one has had to wear “the diaper” for accidents due to lack of/ inability of staff to provide basic services. Her request to have her hygiene needs met by female staff is met with responses such as “Oh, he doesn’t care what you look like “ or, “ He takes care of females all the time”. Why can’t an elderly female be respected in her wishes to have only female staff helping to clean her “private” areas? My experience, having worked in several nursing homes, and having several family members in different nursing homes, including this one is this: There are many people who care. They are outnumbered by the “clique” . The ones who act like they care but don’t. The young ones who for them, this is their first “real “ semi well paying job. They wear the uniform, the badge, carry the keys, and are too busy giggling with each other and strutting their self importance to meet their job description. Then there are the older ones who may have cared at one point but are burned out by short staffing, overtime, excessive demands from administrators who have no idea what caring for the mostly elderly, most vulnerable members of society entails. Hurray for the ones who shine through. The ones who care enough to make a difference. There are some of them here. But when people are at their most vulnerable moments; when they are depending on others to help them meet their most basic needs, and those needs aren’t being fulfilled, these are the moments that stand out the most. All the times they have “worn the diaper.” The unanswered call bells. The little things like getting regular coffee and tea on every tray when you repeatedly ask for decaf. Having to ask for an aide of the same gender to help you with basic toileting/hygiene needs. When these basic things are ignored, it is more difficult for the resident and their family members to appreciate the niceties here. The friendly front lobby staff. The patio for residents and family to enjoy on nice days. The clean and quiet environment in the rehab unit. This is the place most people choose when offered Elderwood as opposed to the other option that has an opening. That said, I am so happy that my loved one is in a very good position to recover and to leave this “lesser of two evils “ place, and return home.

KC Ashley

Mar 2025

via Google ↗

June 2024 my father-in-law was admitted to the rehab floor with the hopes he could return to his assisted living apartment. Unfortunately that was not to be and he needed long term placement. We were lucky that he could stay at Elderwood and he was moved to the 2nd floor. Both floors gave him exceptional care. Even short staffed he was treated well and his needs were met. We family members were also treated with respect and our concerns were always addressed quickly & professionally. I truly cannot say thank you enough to everyone who took care of him right up to his passing on 2/13/2025. Sincerely, KC Ashley

Me Mcdonald

Jan 2025

via Google ↗

78 yr old mother had major surgery. on 1st floor for rehab. mother is very cognitive and motivated to get well. the nurses were very nice. rooms were small but ok. alot better than some other nursing homes in the syracuse area. i believe they were understaffed but the staff that was there were hard workers. my mother appreciated the different social engagements that were done in the cafeteria area. she comes from senior apartment in oneida county and appreciated the social areas once she was feeling well enough to get out of her room. since i live close by, i was able to come and go at elderwood with no issues. i was terrified that after surgery she would have to go to one of the other horrible snf . but elderwood is nice. i think its one of the cleanest snf ive been to in syracuse area