Ana Banks
May 2021
This is by far the worse agency I have ever dealt with. They never have staff to cover vacations or emergencies. They have an emergency line that half of the time the voice mail is full or they just don’t return the phone calls. I have a 83 year old mother with advanced Parkinson’s disease it is very important for then to cover every shift. I am a busy wife,mother and caregiver to my mother with a full time job I can not rely on Kare home assistant to do the job. They only reason I have stayed with this company for almost a year is my Monday though Friday caregiver she is a total Angel and a blessing. My biggest complaint is the weekends plus one staff member in particular could be extremely rude. This is the second weekend that the agency have left me with out coverage i feel like they just don’t care. They don’t understand the importance of someone with Parkinson’s have to have services.
