Lock Khemkeo
Jun 2026
The new renovations looks great. The staff is so kind when I visit there.
1 / 15Quick Facts
- Starting price
- $3,000/mo
- Total units
- 115
- Hospice support
- Hospice care available alongside assisted living
- Recent upgrade
- Building renovations recently completed
What Families Think
Reviewers overwhelmingly praise the staff at Juniper Village at Preston Hollow as warm, attentive, and family-like, especially during move-in transitions and ongoing care for residents with serious health needs. A smaller number of reviews raise serious concerns about a fall being under-treated, a week-long missed medication error, staff turnover, and a lack of follow-up after a resident's death. Most families report a clean, homelike environment with good communication, though a few describe conflicting experiences with management and housekeeping.
The Good
- Staff repeatedly described as caring and attentive
- Strong staff-to-resident ratio noted by a reviewer
- Both assisted living and memory care nurses praised
- Recent facility renovations well received
- Quick emergency response time reported by one family
- Residents engaged in daily activities and outings
The Bad
- One report of a fall handled with only a bandage despite bleeding
- One report of a week without medication due to staffing gap
- Several mentions of staff turnover and management confusion
- One report of poor housekeeping and lingering odors in a resident's room
- One report of inadequate acknowledgment after a resident's death
- Visitor parking often blocked by staff vehicles
AI-generated from reviews and community data.
About Juniper Village at Preston Hollow
Senior Living Life at Juniper is about living your third act to the fullest. You are the author and director of your life – we provide the backdrop. Our communities offer diverse opportunities for sharing, connecting, learning, dining, and dancing for senior living life!
You may be serious, quirky, introverted, or the laugh out loud life of the party. Whoever you are – whatever your authentic self – you will find a fulfilling life at Juniper.
Our mission is to foster active bodies, engaged minds and fulfilled spirits. It is this mission, our shared culture, and our people which make Senior Living Life at Juniper distinctive and vibrant. When you come into one of our communities, we hope and trust you will feel our difference – that you will sense serenity and vitality, will experience the compassion and humor in established relationships, and will join people actively engaged in doing the things they love – whether that be a loud and active round of Wii Just Dance or enjoying the solitude of a quiet corner with a good book.
It is all of this that defines individual quality of life and it is how we at Juniper, nurture the spirit of life ℠.
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Help Me ChooseReviews
4.5overall · 68 ratings combined
4.5★ on Google (68)
Randolph Chappell
Jun 2026
Great time with residents, playing games and singing songs
Debbie Bodzy
Apr 2026
I chose Juniper Village at PH for my mother because, to me, it had smaller, more intimate feel (less institutional). The staff is amazing! They are knowledgeable, caring, flexible, informative and available to help. They are a great team, and are all on the same page to provide necessary support and care for the residents, whom they all take the time to get to know. Star, Emily, Mercy, John, Shakira, Jesse, Sondra (and others) have all gone above and beyond for my mother and our family.
Summers Dawn
Apr 2026
We love doing pest control service at Juniper. A beautiful facility and wonderful staff. ❤️
Denis Avdeev
Mar 2026
Wonderful community and even better staff! Nothing but great experience
Frequently Asked Questions
How much does Juniper Village at Preston Hollow cost?
Published pricing at Juniper Village at Preston Hollow starts around $3,000 per month. Final costs depend on care needs and apartment selection — contact the community for a detailed quote.
Where is Juniper Village at Preston Hollow located?
Juniper Village at Preston Hollow is located at 12400 Preston Rd in Dallas, Texas.
What do families say about Juniper Village at Preston Hollow?
Reviewers overwhelmingly praise the staff at Juniper Village at Preston Hollow as warm, attentive, and family-like, especially during move-in transitions and ongoing care for residents with serious health needs. A smaller number of reviews raise serious concerns about a fall being under-treated, a week-long missed medication error, staff turnover, and a lack of follow-up after a resident's death. Most families report a clean, homelike environment with good communication, though a few describe conflicting experiences with management and housekeeping.
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