MyLivingChoice

Joliet Terrace

2230 Mcdonough

2.8(20 ratings)· Joliet average: 3.9

Joliet Terrace, photo 11 / 2

Quick Facts

Total units
120
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Joliet Terrace are largely negative, with families describing frustrating administrative and communication breakdowns, unprofessional staff interactions, and one serious allegation about medication and treatment of a resident. A couple of reviewers noted positive experiences with reception staff and the community's COVID-19 safety protocols.

What reviewers praise

  • Praised for strict COVID-19 safety protocols
  • Friendly front desk reception noted by one reviewer

What reviewers flag

  • Multiple reports of poor communication and unreturned calls from administration
  • Several reviewers describe unprofessional or dismissive staff attitudes
  • One serious report of medication mishandling and resident abuse
  • One reviewer says dietary needs and requests were not addressed

AI-generated from reviews and community data.

Joliet Terrace is a senior living community in Joliet, Illinois offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.8 out of 5 across 20 reviews.

About Joliet Terrace

Joliet Terrace is a skilled nursing and long-term care community licensed for up to 120 residents in Joliet, Illinois. It is Medicare and Medicaid certified and operated as a for-profit limited liability company. The facility provides 24-hour staffing, on-site nursing, medication management, wheelchair accessibility, housekeeping and laundry services, and social activities in gathering spaces with emergency call systems throughout.

The community has a CMS overall rating of 2 of 5 stars. Reviews are mixed regarding administrative responsiveness and staff attitudes. Some reviewers reported difficulties with administrative processes and described certain nursing staff as unwilling to assist with questions or paperwork, while others were frustrated with facility policies and communication. One reviewer noted satisfaction with the facility's Covid safety protocols and outcomes for their family member.

Types of Care at Joliet Terrace

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Joliet Terrace

2.8overall · 20 ratings combined

2.8★ on Google (20)

Kristen Halper

Mar 2026

via Google ↗

I had a nurse named Lynn with curly hair she has slipped a couple of bad pills in my cup and couldn't sleep all night that is messing with somebody's life . Since I have not had her I've been absolutely fine. You dont mess with somebody's life like that THERE is also a lady who comes IN every morning who is abusing residents and taking their blood everytime u get your blood taken you get weaker and weaker and she's getting away with it ...... THAT is NURSING HOME ABUSE CHECK on your loved ones in here this is discusting

Maritsa ochoa-garcia

Jul 2025

via Google ↗

I called because I sent my sister a package and the front desk lady named Jerry said someone from “activities” had to be there for my sister to open and get her package. How is that possible??? These are adults. Then instead of answering my questions she sent me to the voicemail of psych services who didn’t answer at all. Admin clearly isn’t doing their job. My sister has a lot of stomach issues and lives far away from me so I am trying to get her stuff she needs because they don’t let her go out. She has not leveled up at all since being here which doesn’t make sense. Her dietary needs are not being met and they are refusing to give her ensures even to fill her calorie deficit. I will definitely be lodging a complaint to the state about this facility

Debbie Crowley

Apr 2024

via Google ↗

Wish I could give zero stars. This place has the absolute worst administrative staff. Had an ear surgery scheduled for the past 6 months for my daughter who was a patient. This procedure was scheduled with a specialist so the wait was quite long to schedule. I called and spoke to Danielle director of nursing 6 days before the scheduled surgery date. Told her I needed my daughter taken to Loyola for the surgery in 6 days. Gave her all the info with a promise of a call back. Of course, no call back. I called back 2 days later and talked to Psych Social named Kendall. She was much more pleasant. Explained everthing again to her and she said that shouldn't be a problem. They arrange for patient appointments all the time. In fact, they had recently taken a patient to Loyola for an appt. She also said sometimes they take the patient themselves and sometimes send a CNA with them. She would check into it for me and have Dir. of Nursing call me back. I told her not to bother since she was already supposed to call me back but never did. Then she said she would refer it to the medical person named Diamond. 5 minutes later got a call back from Danielle, DON. She had a horrible attitude so I knew Kendall told her. She kept saying there was nothing they could do because it's already Friday and the surgery is next Tuesday and they would have needed more time to schedule transportation. I told her I contacted her 2 days earlier!! I was trying to explain why it was so important that she get this surgery but she just kept talking over me. I finally said "if you're going to continue to talk over me, I'll just wait till you're done so go ahead." She then hung up on me!!! If I ever spoke that way on my job I would have been fired. I called right back and asked to speak to the Administrator and was put into a voice mail. SURPRISE!! NO CALL BACK!! Unbelievable! Now it's Sunday and no call back from ANYONE. Also no call back from this "Diamond" person either. I called this morning and found out Kendall with Psych Social was in today so I left an urgent message with the receptionist to call me back. It's been 2 hours and no call back. DO NOT SEND YOUR LOVED ONE HERE!!! I'm checking into further legal action against them. No one should have to put up with this level of incompetence.

Peggy Brechon

Jun 2020

via Google ↗

I am very pleased and applaud Joliet Terrace because their procedures and guidelines during the Covid shelter in place resulted in all clients being safe and testing negative. Even though it was uncomfortable for all, the results speak for themselves and I am pleased for my family member that resides there.

Jack Mx

Jan 2018

via Google ↗

Friendly reception is probably the best I can say. Some nurses feel as if they are too good to answer your questions or requests. Relax please. Personally I needed assistance with paperwork that needed to be filled out and I was given a hard time as if I was being interrogated. Like it is your job to help me the best you can and create a friendly environment but no you have to be complicated and downright unprofessional, the attitude of some people .. but now I know why people react a certain way when I mention I'm from the area. It's just Joliet things.

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Government Inspection History

11 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 29, 2026Health Complaint1 citation
  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 15, 2026

Feb 5, 2026Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 27, 2026

Nov 18, 2025Health Complaint3 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2025

Jun 14, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2025

May 15, 2025Fire Safety StandardHealth Standard5 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 28, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 28, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 28, 2025

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025

Apr 25, 2025Health Complaint3 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 6, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 6, 2025

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 7, 2025

Apr 2, 2025Health Complaint3 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2025

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2025

Oct 18, 2024Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 25, 2024

Jun 14, 2024Fire Safety StandardHealth Standard8 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2024

Sep 7, 2023Health Complaint1 citation
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 12, 2023

Jul 13, 2023Fire Safety StandardHealth Standard10 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 24, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 24, 2023

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 24, 2023

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 24, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2023

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2023

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Joliet Terrace offer?

Joliet Terrace offers Skilled Nursing / Long Term Care.

Where is Joliet Terrace located?

Joliet Terrace is located at 2230 Mcdonough in Joliet, Illinois.

What do families say about Joliet Terrace?

Reviews of Joliet Terrace are largely negative, with families describing frustrating administrative and communication breakdowns, unprofessional staff interactions, and one serious allegation about medication and treatment of a resident. A couple of reviewers noted positive experiences with reception staff and the community's COVID-19 safety protocols.

How did Joliet Terrace do on recent health and safety inspections?

Joliet Terrace had 11 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Joliet Terrace?

Submit the Request Information form on this page, or contact Joliet Terrace directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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