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Jewel Health and Rehab

535 North 17th Street

3.3(84 ratings)· Allentown average: 4.5

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Jewel Health and Rehab, photo 11 / 5

Quick Facts

Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Partnership
Certified beds
146

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Jewel Health and Rehab are sharply divided: many families and residents praise specific staff members and describe attentive, compassionate care, while a large number of other reviewers report serious cleanliness, safety, and management problems. The facility's 3.3 rating over 84 reviews reflects this split between glowing accounts of individual caregivers and troubling reports of neglect and disorganization.

What reviewers praise

  • Staff frequently praised by name for compassionate care
  • PT/OT team credited with strong rehab outcomes
  • Active activities program: petting goats, diamond painting, outings
  • Administrator and Director of Nursing singled out for responsiveness
  • Staff helped families navigate Medicaid paperwork

What reviewers flag

  • Multiple reports of a dirty, foul-smelling facility
  • Several reviewers describe rude or unprofessional staff
  • One detailed report of billing errors and slow insurance refunds
  • One report of a resident's clothing repeatedly going missing

AI-generated from reviews and community data.

Jewel Health and Rehab is a senior living community in Allentown, Pennsylvania offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 84 reviews.

About Jewel Health and Rehab

Jewel Health and Rehab is a skilled nursing and long-term care community in Allentown, Pennsylvania, licensed for up to 146 beds. The facility is Medicare and Medicaid certified and holds a 4-star overall rating from the Centers for Medicare and Medicaid Services. It offers 24-hour staffing, on-site nursing, private rooms with private bathrooms, restaurant-style dining, medication management, housekeeping and laundry services, social activities, and emergency call systems.

Reviewers' experiences at Jewel varied significantly. Several families praised the warmth and professionalism of staff, describing exceptional care and a clean, well-maintained environment. Others reported serious concerns about cleanliness, housekeeping management, and attentiveness to patient needs, including issues with wound care, clothing management, and staff responsiveness. One reviewer noted mixed experiences depending on shift, writing that "some of the staff took great care" while others raised questions about oversight and communication between family members and clinical staff.

Types of Care at Jewel Health and Rehab

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Grocery Shopping and Errands
  • Social Activities

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Reviews of Jewel Health and Rehab

3.3overall · 84 ratings combined

3.3★ on Google (84)

Zalaiyah Primer

Jul 2026

via Google ↗ · Report

My experience at this facility has been extremely disappointing. I honestly don’t understand how it has positive reviews paying people to write a review unbelievable Based on what I’ve seen, the building is dirty and poorly maintained, and the overall management appears to be disorganized.The administrator does not seem to have effective control of the facility, the housekeeping department is not being properly managed and nursing leadership does not appear to enforce consistent standards or accountability. The lack of professionalism among many of the staff is very concerning. The only positive aspect of my experience was the food, which was consistently good. Unfortunately, that does not make up for the cleanliness issues and the poor management. I hope the appropriate people take a serious look at how this facility is being run and make the changes needed to provide a cleaner, more professional, and better-managed environment.

Shimon Grunhut

Jul 2026

via Google ↗ · Report

I came to visit my grandpa at the facility, and I was amazed by how well he was doing. Just two weeks ago, he was in the hospital after suffering a stroke. Seeing him smiling, talking, and making such great progress meant the world to our family. The staff has clearly gone above and beyond in his care. I truly believe this facility has made a tremendous difference in his recovery. Thank you all for everything you do!

Eric Zuker

Jul 2026

via Google ↗ · Report

I can only speak to the wonderful administrator there, Mr. Jack Bresler. Patient, kind, helpful, caring. It’s no wonder the residents here seem so content and happy, and the staff look like a truly dedicated bunch. Bravo. Lucky is the company that owns this place.

Kxla Kxlato

Jul 2026

via Google ↗ · Report

I went to visit my grandmother here, and I unfortunately will be removing her. The staff is super rude, àn employee by the name of Wanda Hernandez was very disrespectful only because I asked a question and im not sure if she should be giving haircuts to the residents there but last time I checked she’s not licensed for that. This is super unprofessional and her attitude is beyond me, im shocked as to how long she lasted the place needs to remove her before she causes more issues than she already has.

meleah d

Jul 2026

via Google ↗ · Report

This facility deserves half a star at most. While the outside of the building may look nice, the inside is filthy and poorly maintained. The CNAs were rude and unprofessional during my experience. Housekeeping and maintenance appear to be poorly managed, and the overall cleanliness of the facility is unacceptable. Several members of management seemed more interested in walking around than addressing the problems that residents and families experience. I was also concerned to see a staff member, Wanda Hernandez, giving haircuts to residents. If she is not properly licensed to provide those services, that is a serious issue that should be investigated. Most importantly, I have serious concerns about resident safety and accountability. Based on what I witnessed or was told, I believe there were significant problems involving a missing resident and how the situation was handled. These concerns deserve a thorough investigation by the appropriate authorities. I would not recommend placing a family member in this facility. In my opinion, the conditions, professionalism, and level of care fall well below what residents deserve. I hope the appropriate agencies investigate these concerns and require meaningful improvements.

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Government Inspection History

6 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 9, 2026Health Complaint1 citation
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 30, 2026

Feb 2, 2026Health Complaint1 citation
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 26, 2026

Aug 28, 2025Fire Safety StandardHealth Standard9 citations
  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2025

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2025

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2025

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2025

Aug 4, 2025Health Complaint1 citation
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 28, 2025

Sep 12, 2024Fire Safety StandardHealth Standard5 citations
  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2024

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2024

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 1, 2024

Aug 31, 2023Fire Safety StandardHealth Standard13 citations
  • Meet requirements for the installation and maintenance of electrical systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 23, 2023

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 23, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 23, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 23, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 23, 2023

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 23, 2023

  • Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 23, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 23, 2023

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2023

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 23, 2023

  • Provide properly protected cooking facilities.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 23, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 23, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Jewel Health and Rehab offer?

Jewel Health and Rehab offers Skilled Nursing / Long Term Care.

Where is Jewel Health and Rehab located?

Jewel Health and Rehab is located at 535 North 17th Street in Allentown, Pennsylvania.

What do families say about Jewel Health and Rehab?

Jewel Health and Rehab carries a 3.3 out of 5 rating from 84 Google reviews. Reviews of Jewel Health and Rehab are sharply divided: many families and residents praise specific staff members and describe attentive, compassionate care, while a large number of other reviewers report serious cleanliness, safety, and management problems. The facility's 3.3 rating over 84 reviews reflects this split between glowing accounts of individual caregivers and troubling reports of neglect and disorganization. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Jewel Health and Rehab do on recent health and safety inspections?

Jewel Health and Rehab had 6 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Jewel Health and Rehab?

Submit the Request Information form on this page, or contact Jewel Health and Rehab directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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