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Jacksonville Skilled Nursing and Rehab

1517 West Walnut Street

4.2(101 ratings)· Jacksonville average: 4.3

Jacksonville Skilled Nursing and Rehab, photo 11 / 5

Quick Facts

Total units
88
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
88

What Families Think

Reviews for Jacksonville Skilled Nursing and Rehab are decidedly mixed: many family members praise the warmth and attentiveness of individual staff members and describe the facility as clean and homelike, while a significant number of others report serious lapses in care, staffing shortages, and a facility that feels rundown. The gap between the two experiences appears wide, with some reviewers citing specific incidents of neglect, delayed medical attention, and even deaths they attribute to inadequate care.

The Good

  • Staff frequently described as kind and attentive
  • Many reviewers call the facility clean and well-kept
  • Staff know residents by name personally
  • Nursing staff praised for compassion during rehab stays
  • Positive outcomes reported for some short-term rehab patients
  • Family-like atmosphere noted by several visitors

The Bad

  • Multiple reports of understaffing affecting resident care
  • Several reviewers describe delayed or missed medical attention
  • Reports of broken equipment, including mechanical lifts
  • One serious allegation of COVID transmission and death from neglect
  • Some reviewers mention basic hygiene needs going unmet
  • One report of restricted, time-limited visitation appointments

AI-generated from reviews and community data.

Jacksonville Skilled Nursing and Rehab is a senior living community in Jacksonville, Illinois offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.2 out of 5 across 101 reviews.

About Jacksonville Skilled Nursing and Rehab

Jacksonville Skilled Nursing and Rehab is a skilled nursing and rehabilitation center located in Jacksonville, Illinois, serving the Morgan County area. The community provides skilled medical care with a focus on treating guests, their families, and staff as family members.

The center emphasizes what it calls "Genuine Hometown Care," viewing the care of residents as both a responsibility and an opportunity. The facility is described as warm and welcoming, designed to help residents feel at home while receiving support from skilled medical staff.

The community commits to providing staff with the tools and support needed to deliver quality care, approaching employee fulfillment holistically rather than purely transactionally. The center views its staff as integral to serving the community and prioritizes treating employees as valued assets.

Jacksonville Skilled Nursing and Rehab aims to integrate itself into the local community, giving back and building trust with residents and their families in the small town setting.

Types of Care at Jacksonville Skilled Nursing and Rehab

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Jacksonville Skilled Nursing and Rehab

4.2overall · 101 ratings combined

4.2★ on Google (101)

Roger Baker

Jun 2026

via Google

It is a pleasant place for my brother to stay at. All the help are very helpful.

Scott Nichols

May 2026

via Google

Love working with the staff here. Caring and compassionate.

Cindy Fuchs

Mar 2026

via Google

My family is very happy with the care of our Great Aunt in Jacksonville Skilled Nursing and Rehab after her stroke!!

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Government Inspection History

11 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 12, 2026Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 2, 2025

Sep 26, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2025

Jul 17, 2025Health Complaint1 citation
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2025

Jun 9, 2025Fire Safety StandardHealth ComplaintHealth Standard7 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 10, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 10, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 10, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 10, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2025

Mar 12, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 10, 2025

Sep 25, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 12, 2024

Aug 13, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 14, 2024

Jun 18, 2024Health Complaint1 citation
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 19, 2024

May 22, 2024Fire Safety StandardHealth ComplaintHealth Standard5 citations
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity G of L: actual harm, isolatedCorrected May 23, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 23, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 23, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 23, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2024

Jan 11, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 2, 2024

Apr 27, 2023Fire Safety StandardHealth Standard8 citations
  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 15, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 12, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 12, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Jacksonville Skilled Nursing and Rehab offer?

Jacksonville Skilled Nursing and Rehab offers Skilled Nursing / Long Term Care.

Where is Jacksonville Skilled Nursing and Rehab located?

Jacksonville Skilled Nursing and Rehab is located at 1517 West Walnut Street in Jacksonville, Illinois.

What do families say about Jacksonville Skilled Nursing and Rehab?

Reviews for Jacksonville Skilled Nursing and Rehab are decidedly mixed: many family members praise the warmth and attentiveness of individual staff members and describe the facility as clean and homelike, while a significant number of others report serious lapses in care, staffing shortages, and a facility that feels rundown. The gap between the two experiences appears wide, with some reviewers citing specific incidents of neglect, delayed medical attention, and even deaths they attribute to inadequate care.

How did Jacksonville Skilled Nursing and Rehab do on recent health and safety inspections?

Jacksonville Skilled Nursing and Rehab had 11 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Jacksonville Skilled Nursing and Rehab?

Submit the Request Information form on this page to connect with Jacksonville Skilled Nursing and Rehab and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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