Richard Holcomb
Jul 2026
The staff there are great my mom had been in there about 6 months before she passed away always cleaning and cared so much about my mom and very attentive when it came too her needs
1 / 5CMS Care Compare
Families describe The Grove Health and Rehab as staffed by warm, attentive caregivers who treat residents and visiting relatives like family, with several praising the rehab therapy team specifically. One detailed review, however, described a lengthy wait for bathroom assistance during a call-light delay and cold food for residents eating in their rooms, attributed to short staffing.
AI-generated from reviews and community data.
The Grove Health and Rehab is a senior living community in Jacksonville, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 64 reviews.
The Grove Health and Rehab is a skilled nursing and long-term care facility in Jacksonville, Illinois, licensed for 175 residents. It provides rehabilitation services and ongoing care for older adults and those recovering from surgery or acute illness.
Family visits paint a divided picture. Several relatives describe genuinely warm interactions, noting that staff members greet visitors by name, chat warmly, and demonstrate attentiveness to individual needs. One family wrote, "the staff is always so kind and hospitable, they chat with us, and treat us just like family." Visitors have observed the facility appearing clean, meals served warm when staff coordinate together, and named caregivers (Missy, Cora, Kelsey, Amy, Maggie, Tara, and Ann among them) earning repeated praise for compassion and follow-through. However, other accounts describe serious gaps: inconsistent call-light response times, cold meals for residents eating in rooms, a past case where rehabilitation services were allegedly billed but not provided, and concerns about medical care (catheter care, CPAP use, wound management). Cleanliness complaints appear in older reviews but are contradicted by more recent visitor observations.
Practical concerns around billing and staff shortages also surface in comments. The discrepancies across reviews suggest experience may depend significantly on which unit or staff members are involved and the time of visit.
The Grove holds a 4.5-star rating across 64 Google reviews, with notably more five-star ratings than one- or two-star assessments, though the lower ratings describe serious care and billing issues worth considering.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose4.5overall · 64 ratings combined
4.5★ on Google (64)
Richard Holcomb
Jul 2026
The staff there are great my mom had been in there about 6 months before she passed away always cleaning and cared so much about my mom and very attentive when it came too her needs
Wanda Eaton
Jun 2026
Short staff food cold when it gets to patients room
Jill Miller
May 2026
Nice place....
Connie Magee
Jan 2026
This facility and all it's staff seem to really care about it's residents. My friend is getting excellent care and she is very happy here.
Becky Hicks
Nov 2025
My husband received excellent care and the physical and occupational therapy was top of the line. So glad we chose this facility for rehab! The nurses and cna's were friendly and helpful. I appreciate the care given to my husband. Thank you.
14 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 13, 2026
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Apr 13, 2026
Protect each resident from the wrongful use of the resident's belongings or money.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 13, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 26, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 11, 2025
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 1, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 24, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 19, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2025
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 15, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 16, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2024
Provide enough food/fluids to maintain a resident's health.
Severity G of L: actual harm, isolatedCorrected Sep 27, 2024
Ensure that residents are free from significant medication errors.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Sep 27, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 27, 2024
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 26, 2024
Ensure proper storage of liquid oxygen.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 27, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 20, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 20, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 17, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedCorrected Aug 31, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 15, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2023
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Grove Health and Rehab offers Skilled Nursing / Long Term Care.
The Grove Health and Rehab is located at 873 Grove Street in Jacksonville, Illinois.
Families describe The Grove Health and Rehab as staffed by warm, attentive caregivers who treat residents and visiting relatives like family, with several praising the rehab therapy team specifically. One detailed review, however, described a lengthy wait for bathroom assistance during a call-light delay and cold food for residents eating in their rooms, attributed to short staffing.
The Grove Health and Rehab had 14 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with The Grove Health and Rehab and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Grove Health and Rehab? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Jacksonville.

Jacksonville, Illinois0 mi
4.9(42)
Assisted LivingMemory Care

Jacksonville, Illinois0 mi
4.4(8)
Assisted Living

Jacksonville, Illinois0 mi
4.2(101)
Skilled Nursing / Long Term Care

Jacksonville, Illinois0 mi
3.2(11)
Skilled Nursing / Long Term Care

Jacksonville, Illinois0 mi
3.3(18)
Skilled Nursing / Long Term Care

Winchester, Illinois14.6 mi
4.6(17)
Skilled Nursing / Long Term Care