MyLivingChoice

Arcadia Care Jacksonville

1021 North Church Street

3.3(18 ratings)· Jacksonville average: 4.3

Arcadia Care Jacksonville, photo 11 / 2

Quick Facts

Total units
113
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
113
Care setting
Skilled nursing / long-term care only, no assisted living
Facility size
Licensed for up to 113 residents
Ownership
Part of a multi-facility for-profit Illinois company

What Families Think

Reviews for Arcadia Care Jacksonville are sharply divided, with several detailed accounts describing serious care and safety lapses alongside a few positive experiences around dementia care transitions. Multiple reviewers report unanswered call lights, unaddressed hygiene needs, theft of resident belongings, and poor communication during medical emergencies. One reviewer praised a specific staff member for a smooth, compassionate placement during a dementia crisis.

The Good

  • Staff praised for fast dementia care placement
  • Compassionate transition support during family crisis
  • Licensed for up to 113 residents

The Bad

  • Multiple reports of unanswered call lights for extended periods
  • One detailed report of theft of resident belongings
  • Reports of residents left wet or soiled for long periods
  • No communication to families after falls or ER transfers
  • One account of medication running out without follow-up

AI-generated from reviews and community data.

Arcadia Care Jacksonville is a senior living community in Jacksonville, Illinois offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 3.3 out of 5 across 18 reviews.

About Arcadia Care Jacksonville

Arcadia Care Jacksonville is a skilled nursing / long term care community in Jacksonville, Illinois. The community is licensed for up to 113 residents.

Families rate Arcadia Care Jacksonville 3.3 out of 5 based on 18 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Arcadia Care Jacksonville

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Arcadia Care Jacksonville

3.3overall · 18 ratings combined

3.3★ on Google (18)

Leslie Baker

May 2026

via Google

Thank you so much to Brandy and staff! Back on April 14th my mom needed immediate placement for dementia care and Arcadia stepped up right away. Everything went flawless with her transition. She was there for about 9 days before we moved her to be closer to a family member. I know I’m forgetting names but EVERYONE my mom met went above & beyond to make her comfortable. My family will be forever grateful. I would not hesitate to recommend Arcadia of Jacksonville in a heartbeat 💓

Brandon Gwartney

Nov 2025

via Google

This is the worst place that I have ever witnessed. If be you truly love your family I would not bring them here. I am currently trying to get my family members out cause they miss treat them they let them sit in pain all the time. Goes through their room like they are inmates at a local prison. complain cause the patients have accidents and have to be cleaned up. They will not reach out to you if your loved one has fallen or get sent out by a ambulance. the dr there does not care about the patients there at all. the staff just see your loved ones as a pay check and that’s it. would not recommend this place at all.

B Miner

Apr 2025

via Google

Having a hasp and lock on a drawer will not deter thieves here. Having a lock box with a combination on it will not deter thieves here. Having a wheat serpentine titanium chain with keys to the locks around the neck of the patient will not deter thieves. Staff wrote the combination on top of the lock box. Items gone include two new Phillips Norelco Shavers, 3M Works Connect headphones, a 12 outlet tower surge protector, a leather billfold with identifying information, macrame necklace with turquoise, Paracord bracelets, titanium ring, and more. The lock box and drawer were cleaned out. In meeting with and speaking with former residents and family, the general consensus has been that some staff at this facility "are nothing but thieves", and vultures. It's generally larger ticket items going missing, instead of what would be the more understandable forays of other residents, and items recovered. Thefts often occur of items under lock. What wasn't taken was destroyed. Moving to Springfield, the Roku TV was destroyed. The small dresser/TV stand is fractured and broken. Legs were broken off of the plastic 3 drawer set. TV was "replaced" with inferior product with no Roku. One does not have much going into these places. It's traumatic, the place is dirty, nails go undone, feet aren't looked at or tended to regularly, people are left wet or soiled for lengthy periods of time, despite asking for assistance Call lights can go unanswered for protracted periods of time, like hours. Call lights are often just switched off without staff interaction. With staff present in the room, resident asked for help with slipping and falling out of bed. Resident was ignored for 15 minutes. Not a single verbal response. As staff were leaving, patient asked them to please help. Staff said that they would be right back. 45 minutes passed. Patient used the call light. Half an hour later, the aid flipped off the call light, saying from the door that they would be right back. Another 30 minutes passed before trying to hold the position in bed became too much for patient to bear, they were slipping, and became alarmed. A call to the nurses station resulted in being screamed at in rude and hostile manner, with the insistence that staff were just in that room. This was untrue. The two staff involved in ignoring high risk fall patient never returned or helped. I was on the phone phone with patient for an hour and a half. There is significant patient care information that is not passed between Arcadia facilities. A big one is bed type. A patient requiring a high -low bed will be placed in a broken down hollowed out, rotten spring piece of ancient and overworn junk with a lumpy and decrepit mattress, no matter the pain, spasticity, mobility issues, or hardship to the user. As a for profit entity, Arcadia seems to be saving it's pennies by running as few staff as possible, cutting corners on housekeeping, and food items. The Kool aid served is so watered down, it is barely tinted in color with no sweetness. Coffee creamer and sugar are treated .like precious commodities. If a resident is too sick, tired, foggy, or forgetful to ask for sweet or cream, they will do without. This applies to 3 Arcadia facilities in Springfield and Jacksonville. They do not put individual preferences on the meal ticket. This is not dignifying or helpful. Not everyone in facility can or will ask, for a variety of reasons. I think that the owners of Arcadia embrace the decrepitude of their facilities, the long-term signs of deferred maintenance, dirtiness, not accommodating dietary preferences, the use of beds that should have been landfill long ago, and thefts as employee perks, as cost saving measures. There are good staff in the minority, evenings and weekends. TikTok takes precedence. Beware of any disease specific specialty medications that your person is on. Arcadia Jacksonville will simply let them run out, because they "don't know what it's for". If it's autoimmune......

Faye Wahlsmith

Mar 2024

via Google

This place is disgusting! There were 5 of us that had to share a bathroom, it was a double door toilet. They knew that I was coming and they had NOTHING in place for me. I was needing a wound vac , wheelchair, hoyer lift, bedside camode. When the ambulance put me in bed and there I stayed through the night , mind you I got there at 5 pm , didn't get insulin or meds until lunch the next day. I was in a room with a lady that evidently had a stroke her name was Marsha, she would yell for help and they would ignore her for along time. She also had the only tv in the room, and it stayed on one station all day and night. There was one woman that spoke to me that made me feel like it was going to be ok and her shift ended not long after I got there, and I never saw. her again. So if you love and want care for your loved one PLEASE DON'T SEND THEM THERE! My daughter called sev

Christina Deacon

Mar 2022

via Google

I would not put an animal in this home. Unfortunately they were the first one to offer a bed (it's no wonder they have plenty of beds the place is disgusting) available for my father after he was released from the hospital. My father is never dressed from the waist down I'm sure it's because he is incontinent however I don't care how many times you have to change his pants I bought him all new clothing which consists of very easy pull on sweats and pajama pants as well as just some basic t-shirts and long sleeves and leaves spending a couple of hundred dollars on these items. I am not rich so I struggle from paycheck to paycheck but this could not be avoided. I don't care how many times you have to change his pants this should not be an issue this is your job. I have also added some photos tell me what you guys think

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Government Inspection History

9 inspection visits in the last three years, 58 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 9, 2026Health Complaint1 citation
  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 10, 2026

Nov 25, 2024Fire Safety StandardHealth Standard18 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedCorrected Nov 26, 2024

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2024

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 19, 2024

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 18, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 26, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 26, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 26, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 26, 2024

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 26, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 26, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 26, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 26, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 26, 2024

Aug 21, 2024Health Complaint3 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 8, 2024

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 8, 2024

Mar 29, 2024Health Complaint1 citation
  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 15, 2024

Mar 27, 2024Health Complaint1 citation
  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2024

Jan 11, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 12, 2024

Nov 8, 2023Fire Safety StandardHealth Standard23 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity G of L: actual harm, isolatedCorrected Nov 15, 2023

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2023

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 15, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 15, 2023

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 15, 2023

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 15, 2023

  • Install proper backup exit lighting.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2023

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2023

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2023

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2023

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 12, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2023

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2023

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 21, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity B of L: potential for minimal harm, patternCorrected Nov 15, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity B of L: potential for minimal harm, patternCorrected Nov 15, 2023

Oct 26, 2023Health Complaint1 citation
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Oct 27, 2023

Oct 11, 2022Fire Safety StandardHealth Standard9 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2022

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2022

  • Ensure staff are vaccinated for COVID-19

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 14, 2022

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 27, 2022

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Arcadia Care Jacksonville offer?

Arcadia Care Jacksonville offers Skilled Nursing / Long Term Care.

Where is Arcadia Care Jacksonville located?

Arcadia Care Jacksonville is located at 1021 North Church Street in Jacksonville, Illinois.

What do families say about Arcadia Care Jacksonville?

Reviews for Arcadia Care Jacksonville are sharply divided, with several detailed accounts describing serious care and safety lapses alongside a few positive experiences around dementia care transitions. Multiple reviewers report unanswered call lights, unaddressed hygiene needs, theft of resident belongings, and poor communication during medical emergencies. One reviewer praised a specific staff member for a smooth, compassionate placement during a dementia crisis.

How did Arcadia Care Jacksonville do on recent health and safety inspections?

Arcadia Care Jacksonville had 9 government inspection visits in the last three years, with 58 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Arcadia Care Jacksonville?

Submit the Request Information form on this page to connect with Arcadia Care Jacksonville and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Arcadia Care Jacksonville? Claim this listing to update photos, pricing, and details. It's free.

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