MyLivingChoice

Jackie Donovan Agency, Inc.

10 Kearney Rd #101

2.6(5 ratings)· Needham average: 4.7

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Jackie Donovan Agency, Inc., photo 1

Quick Facts

Years in operation
Operating for over 25 years
Minimum shift length
4-hour minimum for hourly care shifts
Staffing coverage
24/7 around-the-clock care availability

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

This home health agency in Needham has very limited online feedback, with a low overall rating driven mostly by negative reviews from a former caregiver. One reviewer praised the agency, but the majority described problems with management communication and staff consistency.

What reviewers praise

  • Over 25 years serving Needham families
  • Offers hourly shifts down to 4-hour minimum
  • 24/7 around-the-clock care availability
  • Individualized care plans for each client
  • Background-checked caregivers with CORI screening

What reviewers flag

  • Multiple reports of unprofessional, poor management communication
  • One report of inconsistent aides showing up for clients
  • One report of abrupt, poorly handled staff termination

AI-generated from reviews and community data.

Jackie Donovan Agency, Inc. is a home care agency serving Needham, Massachusetts offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 2.6 out of 5 across 5 reviews.

About Jackie Donovan Agency, Inc.

Jackie Donovan Agency, Inc. is a home health care provider serving Needham, Massachusetts, offering in-home care and daily living assistance to individuals of all ages. The agency has been operating for over 25 years and provides care ranging from simple companionship to total care, including hospice services.

The agency specializes in individualized care plans tailored to each client's specific needs. Services include assistance with activities of daily living such as showering and bathing, personal care, dressing, eating, and walking, as well as meal preparation, light housekeeping, and companionship. JDA offers hourly shifts with a 4-hour minimum as well as around-the-clock care options, with staff available 24 hours a day, seven days a week.

All caregivers undergo thorough background checks, including criminal background screening (CORI) and reference verification. The agency is fully insured and provides Workers Compensation coverage to all employees. JDA provides on-site visits, supervision, and personalized client care planning to ensure quality service.

Types of Care at Jackie Donovan Agency, Inc.

At-Home Care

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Reviews of Jackie Donovan Agency, Inc.

2.6overall · 5 ratings combined

2.6★ on Google (5)

Shearah B

Jun 2026

via Google ↗ · Report

If I could leave zero stars I would. I had a terrible experience with this agency. The management was highly misleading and handled situations with an unprofessional, rude attitude. Instead of addressing actual performance, they abruptly terminated my engagement over an email I sent basically calling out the fact that I was not getting good hours. I was fired because I told him what was going on in my life and why I needed more hours. They made me wait a whole weekend just to say I was fired when they could have just fired me on spot then. The owner Jackie does not give a damn about her workers she doesn't give a damn about the people she service either she only cares about money. Clients constantly complain to me about the inconsistency of the aids that come in and out their houses I told the company that as well but the only thing it did was get me fired. Their lack of communication and respect is deeply concerning. This company should not be caring for anyone's elderly loved one do not work with these people! I strongly advise others to look elsewhere."

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Frequently Asked Questions

What types of care does Jackie Donovan Agency, Inc. offer?

Jackie Donovan Agency, Inc. offers At-Home Care.

Where is Jackie Donovan Agency, Inc. located?

Jackie Donovan Agency, Inc. is located at 10 Kearney Rd #101 in Needham, Massachusetts.

What do families say about Jackie Donovan Agency, Inc.?

Jackie Donovan Agency, Inc. carries a 2.6 out of 5 rating from 5 Google reviews. This home health agency in Needham has very limited online feedback, with a low overall rating driven mostly by negative reviews from a former caregiver. One reviewer praised the agency, but the majority described problems with management communication and staff consistency. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Jackie Donovan Agency, Inc.?

Submit the Request Information form on this page, or contact Jackie Donovan Agency, Inc. directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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