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Interlochen Health and Rehabilitation Center

2645 West Randol Mill Rd

3.7(114 ratings)

Interlochen Health and Rehabilitation Center — photo 11 / 5

Quick Facts

Total units
122
Rehab focus
Orthopedic and neurological rehabilitation after surgery or stroke
Quality oversight
External surveyors visit twice yearly for compliance checks

What Families Think

Reviews of Interlochen Health and Rehabilitation Center are sharply divided, with some families praising attentive, compassionate staff and a clean environment, while others describe serious lapses in care, communication, and responsiveness. The most severe complaints involve missed medical follow-ups, unanswered phone calls, and a dangerously slow response to a resident's worsening medical condition.

The Good

  • Staff described as caring and attentive by some
  • Clean, well-maintained facility per multiple reviewers
  • Specialized orthopedic and neurological rehabilitation offered
  • Dedicated wound care services with individualized plans
  • Compassionate, patient-centered care noted by families

The Bad

  • One report of dangerously delayed response to acute medical symptoms
  • Multiple reports of poor communication with families
  • One account of missed transportation to medical appointments
  • One report of repeated unanswered phone calls to the facility

AI-generated from reviews and community data.

About Interlochen Health and Rehabilitation Center

Interlochen Health and Rehabilitation Center is a skilled nursing facility located in Arlington, Texas, providing comprehensive care with a focus on personalized treatment plans tailored to each resident's unique needs.

The facility offers specialized rehabilitation services including orthopedic rehabilitation for patients recovering from surgery or injury such as total hip and knee replacements, fractures, and joint repairs, with an interdisciplinary team focused on pain management, mobility restoration, and strength training. The center also provides neurological rehabilitation for conditions including stroke and Parkinson's disease, emphasizing restoration of independence, daily function, mobility, balance, and safe swallowing.

Wound care is a key service area, with the facility providing specialized treatment designed to promote healing and improve comfort through individualized care plans addressing complex wound care needs. The center also serves patients experiencing deconditioning after extended hospital stays.

Cleanliness and safety are emphasized through the facility's White Glove Program, which includes rigorous training and high standards, with external surveyors visiting twice annually to ensure continued compliance. The facility features warm, welcoming resident rooms and lively common areas designed for comfort and community living.

Dining is an important component of the resident experience, with menus featuring regional favorites prepared with high-quality ingredients designed to be both nutritious and enjoyable. The facility's staff is dedicated to providing compassionate, patient-centered care and creating a home-like environment for residents.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.7overall · 114 ratings combined

3.7★ on Google (114)

Jacqueline Prince

May 2026

via Google

I am in a different state trying to reach my loved one. My first call today the receptionist mumbled something in the background and hung up on me. I tried 3 times afterwards using a different number, no-one answered the phone. On all three times I let phone ring between 20 and 40 times ( not an exaggeration). It's unacceptable that my calls have been unanswered.

Alicia Weedman

Apr 2026

via Google

I have truly enjoyed the care and interactions with this facility. They have been very attentive and helpful. Thank you for everything you do!

Heather

Apr 2026

via Google

I can’t say enough great things about this team. They are incredibly kind, welcoming, and genuinely care—making it feel just like family.

Callie Knox

Apr 2026

via Google

Major shoutout to Interlochen Health and Rehab!!! Nursing team and therapy department!!! My love one was there for short-term rehab! Staff was friendly and very knowledgeable! Very home like environment 🩷🩷

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Frequently Asked Questions

What types of care does Interlochen Health and Rehabilitation Center offer?

Interlochen Health and Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Interlochen Health and Rehabilitation Center located?

Interlochen Health and Rehabilitation Center is located at 2645 West Randol Mill Rd in Arlington, Texas.

What do families say about Interlochen Health and Rehabilitation Center?

Reviews of Interlochen Health and Rehabilitation Center are sharply divided, with some families praising attentive, compassionate staff and a clean environment, while others describe serious lapses in care, communication, and responsiveness. The most severe complaints involve missed medical follow-ups, unanswered phone calls, and a dangerously slow response to a resident's worsening medical condition.

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Nearby Communities

Other senior living options within 25 miles of Arlington.