Hyland Campus - Memory Care

Pat Thiede

Dec 2025

via Google ↗

Just an excellent memory care facility. Always clean, attentive and compassionate staff.

Kris Maly

Aug 2022

via Google ↗

Mostly I'm writing this review to help those out there looking for a facility for a loved one with dementia. Hyland Crossings is part of a Capri Community...and the management staff runs BOTH the independent & assisted living apartments and the memory care facility. My Father In Law moved there in early June and My Mother in Law moved into an independent apartment. My MIL LOVES the community for her....the people, the staff, the food, the friendliness of other independent and assisted residents. HOWEVER, we discovered that the "Memory Care" facility is really more of an "enhanced assisted living" environment and not really a place to send family members with moderate to severe dementia or memory care issues. If your loved one with memory care problems doesn't have issues with incontinence, wandering, insomnia or behavioral aggression then this facility would be fine. It's a nice place with large rooms. However, I really don't think the staff is very experienced in dealing with memory care issues and we were called so many times. Once we moved my FIL to a REAL Memory Care Facility with certified memory care staff and caregivers he was happy. Hyland was just not the right fit for him....he didn't last there two months. He is much happier where he is now and he is less combative. I wrote this review because I don't see any reviews for the Memory Care in the past year...not sure if the management has changed or if staffing is new or what...I just felt obligated to share that OUR experience was not the same as those who wrote reviews over a year ago and that it's so hard to make the decision to place a loved one with memory care issues into a facility anyway. Reading reviews is subjective I know, but now that my FIL is in a facility that obviously has a lot of experience caring for patients with dementia I see the difference in how HE reacts to the people there. He truly has found a home he is proud to be a part of.

JUDY IMBERG

Dec 2020

via Google ↗

I can’t say enough about the staff at Hyland Crossing Memory Care Unit at Sun Prairie. They are friendly, caring and very helpful. All the staff helped to make our mother Kay busy with different activities and comfortable for the last six months of her life. Since the coronavirus situation the staff were her family since we couldn’t visit as much as we would of liked. So again I want to thank everyone who worked there. THANKS

David Hafeman

Oct 2020

via Google ↗

In the summer of 2016 we made the difficult decision to place my father, who had Alzheimers, into Memory Care. Me and my family toured five or six different facilities. None of them seemed to be the rifgt fit until we toured Hyland Crossings.<br><br>The staff certainly appeared to be attentive and caring. What we discovered over the next two and a half years was that they were much more than that.<br><br>In September of 2016, one of the staff members, Sheila, volunteered to escort my Dad to our daughter's wedding in Baraboo. She even used one of Hyland Crossing's vehicles to transport him. Sheila stayed with my Dad at the wedding for most of the evening, allowing our extended family and friends to see him.<br><br>The care the staff showed to my Dad as he declined was extraordinary. We shared tears and hugs with many of them. They provided the care and dignity that my Dad deserved!<br><br>David Hafeman

Jenine Rolfe

Oct 2020

via Google ↗

Our mom was welcomed to Hyland Crossing a few months ago. The staff is very kind, caring, professional, and knowledgeable about how to care for dementia residents. They communicate well with family members and address all of our concerns. It is a very safe, clean, and beautiful community. Our mom loves the food and they treat her just like family. They have fun personalized activities for the residents everyday. Our mom has made caring friendships there.<br>I highly recommend Hyland Crossing and Capri Communities. We are so grateful to all the staff there.