emel
May 2026
My disappointing experience with Vista West during my assisted living search for parent.<br><br>At first, Vista made a good impression. The sales rep (Jackie) was friendly, the tour went smoothly, and the application process felt very supportive. Unfortunately, our experience changed quickly after the assessment.<br><br>I received an email from Vista stating my parent's application was declined, which I accepted, but no clear explanation was provided. Assuming there was a legitimate reason(s) and wanting to better understand what level of care to focus on in our continued search, I sent follow‑up emails asking for clarification on the reason(s). Every message went unanswered.<br><br>Once it became clear my parent was no longer a potential resident, the communication directly to me simply stopped. Being ghosted during such an important and emotional process added unnecessary anxiety, heartbreak, and lost time. All we wanted was a brief explanation to help guide our next steps in our continued assisted living search.<br><br>I have friends with parents who will soon be looking for assisted/independent living, and I will be sharing my experience with them as well.<br><br>Transparency and basic courtesy matter, especially in a process as sensitive as this one. This was truly a disappointing experience.
