Huebner Creek Health & Rehabilitation Center is a 146-bed skilled nursing and long-term care facility in San Antonio, Texas. It serves patients recovering from surgery, managing chronic conditions, and receiving hospice care.
Family experiences at the facility divide sharply. Several families praised specific staff members, particularly nurses Connie, Estela, and a CNA named Rosemary, for attentive, compassionate care and going beyond typical duties. One family wrote, "the wound nurse Estela gave my knee 100 percent attention." These families described the building as clean and well-maintained with a welcoming atmosphere. However, multiple families reported serious concerns: inadequate staffing levels leading to delayed response to call lights, residents left in soiled conditions for extended periods, inconsistent housekeeping, and instances of falls without appropriate follow-up. Some families felt administration and certain nursing leadership were dismissive of their concerns, while frontline clinical staff often received credit for trying under difficult circumstances.
The facility holds a 4 out of 5 Google rating based on 223 reviews. The wide range of experiences, from 1-star accounts of neglect to 5-star testimonials about exceptional care, suggests that outcomes may depend heavily on which staff members are assigned to individual residents and the timing of visits.
