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HomeWell Care Services

14239 W Bell Rd Unit 205

3.9(7 ratings)· Surprise average: 4.5

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HomeWell Care Services, photo 11 / 5

Quick Facts

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

HomeWell Care Services in Surprise, Arizona receives mixed feedback: some families praise the caring, hands-on support from caregivers and the owner during transitions from hospital to home, while others report serious billing disputes and inconsistent aide punctuality. The rating reflects both highly satisfied and highly dissatisfied clients.

What reviewers praise

  • Caregivers described as friendly and attentive
  • Owner Sharon personally involved in client care
  • Smooth support during hospital-to-home transitions
  • Caregivers helped clients feel heard and understood

What reviewers flag

  • Multiple reports of billing disputes and inaccurate invoices
  • One report of being referred to collections over disputed charges
  • Reports of aides arriving late to scheduled visits
  • One reviewer described difficulty reaching the company by phone

AI-generated from reviews and community data.

HomeWell Care Services is a home care agency serving Surprise, Arizona offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.9 out of 5 across 7 reviews.

About HomeWell Care Services

HomeWell Care Services is an at-home care agency in Surprise, Arizona.

Reviews are mixed. Some reviewers praise the caregivers as friendly and attentive, and report that the owner was caring and responsive at the time of need. Others report concerns about billing practices, including charges for services not rendered and difficulty obtaining timesheets and itemized statements.

Types of Care at HomeWell Care Services

At-Home Care

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Reviews of HomeWell Care Services

3.9overall · 7 ratings combined

3.9★ on Google (7)

Sarah Marks

Jun 2026

via Google ↗ · Report

I am so satisfied with Homewell. Sharon came to us at the hospital in our time of need . She was caring and understanding of the situation with our grandmother. She explained all the services that they provide and never made us feel pressured. She was there when grandma came home from the hospital with a caregiver who helped us get her settled at home. The caregivers were always friendly and made my grandma feel heard and understood. Sharon is very transparent about everything and always answered any questions me or my family had . I would highly recommend this company for anyone looking for in home care .

Jojo Loomis

Oct 2024

via Google ↗ · Report

I would never recommend this business for anyone looking for caregivers. The owner, Sharon is deceptive. She billed for non-services when we used them. She referred us to a collection attorney when I refused to pay money that was not owed on my father's account. She will not release my father's timesheets that he needs for a sleep study. Furthermore she had the audacity to say we stole from her! How many other hapless victims has she conned? It's Elder Abuse. Fortunately I documented the Aides arrival times in my home. Two of them in particular were continually late on their arrivals to my home. When I brought this issue up to Sharon as I wanted an adjustment on the billing statement she was dismissive with me. She herself had to show up more than once as the Aides were not on time. I brought up the issue three different times that I had clearly stated when I initially interviewed her that services rendered started exactly when the Aides walked through the front door of my home. Her blatant inability to be honest will cost her in the end . Her husband was absolutely belligerent when my mother and I showed up to the office to get copies of the timesheets for my dad. I am seeking legal advice at this time.

Dennis Hausman

Oct 2024

via Google ↗ · Report

I used the services of HomeWell Care Services for about three weeks after being released from a rehab rehabilitation center. Unfortunately, I was unable to see a bill from HomeWell care services until I was released from their care. Again, unfortunately, would we be at the rehab facility? How was quarter price of $32 an hour. For some unknown reason this price increased to $34 an hour once I saw my bills. Again, unfortunately, home will care services showed on their bills. The actual time people were working. For the most part, this was confirmed by their workbook that was left at my home. Unfortunately, the bills that I received had a little to do with the actual time anybody was working. after several communications, Homecare advised that there was a problem with their billing. Unfortunately, yet again, no attempt was made to reconcile their billing and the hours that I was billed. Unfortunately , I trusted them, and the most part I was satisfied with the services provided by their team. Unfortunately, my trust was taken advantage of, HomeWell refuses to receive my telephone calls. I am in the process of taking this company to small clams Court. unfortunately, the company refused delivery of the summons for them to appear. I recommend to anybody in the process of needing home healthcare to stay away from the Surprise branch of this company.

Stu Blaze

Sep 2022

via Google ↗ · Report

Owners and caregiver are exceptional and really care about their clients. The owner, Sharon visits us regularly. I made the right decision with HomeWell Care Services

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Frequently Asked Questions

What types of care does HomeWell Care Services offer?

HomeWell Care Services offers At-Home Care.

How much does HomeWell Care Services cost?

HomeWell Care Services has not published its pricing. For context, communities in Surprise that publish rates start around $3,920 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is HomeWell Care Services located?

HomeWell Care Services is located at 14239 W Bell Rd Unit 205 in Surprise, Arizona.

What do families say about HomeWell Care Services?

HomeWell Care Services carries a 3.9 out of 5 rating from 7 Google reviews. HomeWell Care Services in Surprise, Arizona receives mixed feedback: some families praise the caring, hands-on support from caregivers and the owner during transitions from hospital to home, while others report serious billing disputes and inconsistent aide punctuality. The rating reflects both highly satisfied and highly dissatisfied clients. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit HomeWell Care Services?

Submit the Request Information form on this page, or contact HomeWell Care Services directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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