MyLivingChoice

Home Instead

170 Commerce Way #200

4.8(51 ratings)· Portsmouth average: 4.6

Home Instead, photo 11 / 6

Quick Facts

Availability
Reachable seven days a week, including after hours
Nurse involvement
Nurses check in monthly on clients' care
Transportation
Caregivers are licensed and insured to drive clients
Billing policy
Deposit reported as non-refundable after service cancellation

What Families Think

Home Instead in Portsmouth is an in-home care agency rather than a residential community, and the overwhelming majority of its 51 Google reviews are highly positive, praising individual caregivers and office staff for reliability, compassion, and flexible scheduling. Families frequently mention that caregivers helped loved ones stay safely at home, provided transportation, and kept communication open with family members. A small number of reviews raise concerns about billing practices, caregiver consistency, and a couple of specific caregiver performance issues.

The Good

  • Caregivers described as reliable, warm, and attentive
  • Office staff responsive and easy to reach
  • Helped clients stay at home longer, delaying facility moves
  • Caregivers provide transportation to appointments and errands
  • Strong caregiver-client matching process praised by many
  • Monthly nurse check-ins mentioned by a family

The Bad

  • One report of a non-refundable $2,000 deposit for only a few hours of care
  • One report of an unprofessional caregiver complaining to a client and leaving tasks unfinished
  • One report of inconsistent caregiver assignments disrupting a client with dementia

AI-generated from reviews and community data.

Home Instead is a senior living community in Portsmouth, New Hampshire offering Assisted Living. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 4.8 out of 5 across 51 reviews.

About Home Instead

Home Instead in Portsmouth, New Hampshire provides assisted living and in-home care services. The organization supports older adults across a range of needs, from general daily assistance to specialized support for conditions like early-stage dementia and post-stroke recovery.

Families consistently praise the quality and reliability of Home Instead's caregivers. Reviewers highlight staff who bring genuine warmth and patience to their work, treating clients as individuals rather than tasks. One family wrote that their caregiver "doesn't just show up to do a job, she brings warmth, patience, and care." Multiple families note the value of consistent caregiver assignments and the organization's responsiveness to preferences and needs. Support extends to housework, meal preparation, medication management, and companionship, with families describing how caregivers become part of their daily rhythm and family life.

Office support and accessibility also emerge as strengths in reviews. Families appreciate round-the-clock availability and responsive scheduling, particularly when transitions or adjustments are needed. The onboarding process is described as thorough and attentive to individual circumstances.

Home Instead holds a 4.8 out of 5 rating based on 51 Google reviews. While the vast majority reflect strong satisfaction, one reviewer noted inconsistencies with caregiver rotation and professionalism concerns on an early shift.

Types of Care at Home Instead

Assisted Living

Amenities

Room Amenities

  • Emergency Call System

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management

Activities

  • Grocery Shopping and Errands

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Reviews of Home Instead

4.8overall · 51 ratings combined

4.8★ on Google (51)

Carey Fitzgerald

Jul 2026

via Google

I currently serve as a Certified Senior Advisor with Oasis Senior Advisors, helping older adults and their families navigate senior living and home care options. Before that, from June 2009 through August 2016, I worked at Home Instead of Seacoast & Southern NH as a home care consult and in administrative leadership.<br><br>Although I left the organization nearly 10 years ago, I've remained connected with the administrative team and have continued to watch the company grow. From my personal experience, local owners Lisa and Ed Ganem genuinely believe that if they take care of their employees first, exceptional client care will naturally follow. That philosophy is evident in my own personal experience and in the number of colleagues who are still with the organization a decade later.<br><br>In an industry known for high caregiver turnover, Home Instead of Seacoast & Southern NH has built a stable, experienced team by investing in its people. They continually improve their processes by embracing technology while never losing sight of what matters most—matching the right caregiver (who they call CarePros) with the right client. Their thoughtful approach, dependable scheduling, low call-out rates, and friendly, detail-oriented office staff have earned them an outstanding reputation throughout our local senior care community.<br><br>As someone who now recommends care providers professionally, I have complete confidence referring families to Home Instead. In fact, I trusted them to care for my own mother—a decision I would make again without hesitation.<br><br>And I just referred a client of mine in crisis just yesterday (during a holiday week) and they are blown away and extremely pleased with the professionalism and timely response to initiate services for dad. (Shout-out to Christine Thomson--they love you!)<br><br>Thank you to Lisa, Ed, Jen, Christine, Becky, the rest of the administrative team, and the incredible Care Pros for the difference you make every day in the lives of older adults and their families.

roxanne Scarponi

May 2026

via Google

My dad and I have been using Home Instead/Honor for almost a year. We have had our aid Emily the whole time and this girl is my angel. She has become more than a care taker for my dad. Siera-Lynn and Sonjia were also trusted people who would take Emily’s spot if she needed the day off. Communication with Cassandra and the whole Ganem team was excellent. Cassandra was always so sweet, the scheduling wasn’t always easy for him and she was on top of everything. Very happy with their services, my dad is now going to an assisted facility but this was a great bridge between independent living and assisted. I truly believe my dad would have not made it this far if it weren’t for the great help we had!

Kim McGreevy

May 2026

via Google

Our experiences with Home Instead have been wonderful. From our original intake call, to our nurses visit, Client Manager introduction and actual hands-on care professionals, we couldn't be more satisfied. Communication is easy, the portal gives me quick and efficient information, and most importantly, my Mom has been very happy with each and every caregiver sent to work with her. Caring for an aging parent takes a village! Thank you for being part of our village! Together we have one happy Mom/client!

Kathy E

Apr 2026

via Google

From my initial inquiry email to the first meeting with our Care Professional, the folks at Home Instead have been communicative, compassionate, and supportive. Our Care Professional is amazing, so caring, attentive, and fun! Home Instead has been a lifesaver for me and my family. I highly recommend their support to anyone considering in home care.

Cyndee Cirelli

Apr 2026

via Google

The caregivers are professional, caring, show up on time. I'm very happy with this company

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Frequently Asked Questions

What types of care does Home Instead offer?

Home Instead offers Assisted Living.

Where is Home Instead located?

Home Instead is located at 170 Commerce Way #200 in Portsmouth, New Hampshire.

What do families say about Home Instead?

Home Instead in Portsmouth is an in-home care agency rather than a residential community, and the overwhelming majority of its 51 Google reviews are highly positive, praising individual caregivers and office staff for reliability, compassion, and flexible scheduling. Families frequently mention that caregivers helped loved ones stay safely at home, provided transportation, and kept communication open with family members. A small number of reviews raise concerns about billing practices, caregiver consistency, and a couple of specific caregiver performance issues.

How can families visit Home Instead?

Submit the Request Information form on this page to connect with Home Instead and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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