1 / 5Families consistently praise Home Instead in Norwood for compassionate, reliable in-home caregivers who help loved ones stay independent at home. Reviewers repeatedly single out office staff like Liisa and Dawn for coordinating care thoughtfully and matching families with attentive, skilled caregivers.
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Home Instead is a home care agency serving Norwood, Massachusetts offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.9 out of 5 across 34 reviews.
Home Instead in Norwood, Massachusetts provides home health and hospice care, enabling seniors to receive support while remaining in their own homes. The service coordinates care across multiple caregivers and office staff to meet individual family needs.
Families consistently praise the caregivers' combination of competence and warmth. Named caregivers like Alyssa, Tanya, Elaine, and others are described as bringing genuine kindness alongside skilled support, with one family noting that a caregiver "brought brightness and positive energy every day." Office coordinators Liisa and Dawn also stand out for listening compassionately to families' circumstances and thoughtfully matching them with appropriate care. Families report feeling confident in their loved ones' care and at ease knowing they could remain independent at home.
Home Instead Norwood holds a 4.9 out of 5 Google rating based on 34 reviews, with families emphasizing how the service eased both their loved ones' lives and their own peace of mind during periods of recovery or age-related need.
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Help Me Choose4.9overall · 34 ratings combined
4.9★ on Google (34)
Robert Critchley
May 2026
I can’t thank Home Instead in Norwood enough for the care they gave to my mother when she needed assistance living alone at her house. Liisa, Dawn and her caretakers were extremely professional and compassionate. I can’t recommend them enough for a loved one that needs some extra help.
Mike Kent
Jan 2026
It was difficult to admit that the care my mother-in-law needed was more than I could provide. I hesitantly reached out to Home Instead for information and Liisa compassionately listened to my story and took the time to understand what I needed to continue providing at-home care for my family member. Liisa connected me with Tanya, who has been nothing short of AMAZING. Tanya not only represents herself and Home Instead admirably, but represents the entire concept of at-home care well, giving me the peace of mind that I’m doing everything I can for my loved one. Tanya is the angel I didn’t know I needed but I’m grateful that I found.
Mona Foldvari
Jan 2026
I used Home Instead following a shoulder surgery when I wasn’t able to fully care for myself. The most often care professional who came out to my house, Elaine, always went above and beyond to make sure all my needs were met. She is super. I would definitely use Home Instead again in the future if the need arises.
Andrew
Dec 2025
After our 100 year old father fell, we needed help to keep up with his needs. Home Instead became our provider and they delivered. Alyssa came regularly and proved to be competent, caring and kind. She brought brightness and positive energy every day. Our confidence in Alyssa grew quickly and she definitely made our lives easier. Her relationship with Dad was warm and thoughtful. Carline came to us as an experienced care giver from Home Instead and quickly became a favorite of Dad’s. She developed a genuine rapport that was heartfelt and lovely to see. Carline made Dad feel comfortable in an easy going way, always attentive but never smothering. We knew Dad was in good hands. Dad recently passed and we want to express our gratitude for not only the services provided but for the people who demonstrated compassion and care in a very genuine and heart warming way. We will miss seeing Alyssa and Carline, thank you so much from our entire family
Elena Lindenthal
Oct 2025
Home Instead in Norwood provided exceptional care for my father, allowing him to remain in his own home — so important to his independence and happiness. Liisa and Dawn in the office coordinated care beautifully, and his caregivers — Taikai, Antoinette, Sharon, and Diane — were outstanding. They offered not only skilled support but also genuine kindness and companionship. Our family had peace of mind knowing he was safe, comfortable, and cared for by such a dedicated team.
Home Instead offers At-Home Care.
Home Instead is located at 12 Carnegie Row in Norwood, Massachusetts.
Families consistently praise Home Instead in Norwood for compassionate, reliable in-home caregivers who help loved ones stay independent at home. Reviewers repeatedly single out office staff like Liisa and Dawn for coordinating care thoughtfully and matching families with attentive, skilled caregivers.
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