MyLivingChoice

Home Instead

16013 Middlebelt Rd

4.6(92 ratings)· Livonia average: 4.3

Home Instead, photo 11 / 5

Quick Facts

Care setup speed
Caregivers scheduled within 24 hours of contact
Assessment process
In-home assessment by care coordinator before matching caregiver

What Families Think

Home Instead in Livonia offers home health and hospice care, with the vast majority of reviewers praising quick, compassionate service during difficult end-of-life or recovery periods. Reviewers repeatedly single out attentive coordinators and caregivers who treated clients like family, though one former caregiver described a rocky termination process.

The Good

  • Caregivers described as compassionate and family-like
  • Quick turnaround getting care started
  • Coordinators conduct personal in-home assessments
  • Strong support during hospice and end-of-life care
  • High overall satisfaction, 4.6 rating from 92 reviews

The Bad

  • One report of contentious, unclear termination process for a caregiver
  • No published pricing information available

AI-generated from reviews and community data.

Home Instead is a senior care provider serving Livonia, Michigan offering At-Home Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.6 out of 5 across 92 reviews.

About Home Instead

Home Instead in Livonia, Michigan provides home health and hospice care, serving clients who need in-home support during recovery, chronic illness, and end-of-life care.

Families consistently praise the company's responsiveness and caregiver quality. Several reviewers highlighted how staff matched them with well-suited caregivers and made the process straightforward during stressful transitions. One family noted that the Quality Assurance Coordinator "took her time, asked questions, and engaged" during their initial assessment. Caregivers are described as compassionate and dedicated, with families appreciating both the clinical care and the personal relationships that developed. Multiple families emphasized the company's support during hospice care specifically, with one writing that they "could not say enough" about how staff helped their mother remain at home.

Home Instead has a 4.6 out of 5 Google rating based on 92 reviews. While one former employee left critical feedback about work conditions, the overwhelming majority of family reviews reflect satisfaction with care coordination, staff attentiveness, and the company's ability to respond quickly to urgent needs.

Types of Care at Home Instead

At-Home CareHome Health and Hospice

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Home Instead

4.6overall · 92 ratings combined

4.6★ on Google (92)

Tahisha Smith

Dec 2025

via Google

I worked for this company a couple of months ago been in this business for 25 years I love elders and love the client I was taking care of . I even had a husband in the house that I wasn’t even being paid for . Everyday I cooked the wife breakfast cleaned the house took both of them walking . Took the mother to belle isle I was doing everything even went to the wife party bought her a gift . I even got pictures . The son will cry to me saying how he loved me I even got all the text messages. Just to come back after the weekend to tell me I was fired for what . The job wouldn’t even tell me why . And the sad part this is a black owned company. They told me that I had to hurry up get away from the house . Ok in my thought I was worried about her like what happened. Then they said I had to come into the office . Well that same day my mother had to be seen by the cancer doctor and because I worked I told her I couldn’t make it but once they told me I was fired . I said well momma here I come and I didn’t go to the job until that Friday with my mom . But when I walked in Tonee said your fired for not coming in . Didn’t wanna tell me why and treated me like I was on trial . Now remind you I busted my butt for this caucasion family . And to think I went to work instead of being there for my mom . But because they fired me I was able to focus on my mother . Sad part is they took what they heard and ran with it . They didn’t say well let’s talk they didn’t treat me like a employee they treated me like a criminal! Who been proven guilty without facts . This job only pays $15 for all the work I did for that family . Is Diabolical have. Blessed day . Just know they may got rid of me but God seen favor in me . Pushed me to start my own business

Amy Cress

Jul 2024

via Google

We worked with Home Instead when my mother entered hospice care. From the first phone call the staff made an overwhelming process so easy for us. We had caregivers scheduled within 24 hours and they were all so compassionate. I highly recommend Home Instead for skilled and supportive in-home care.

Christie Caraher

Jul 2024

via Google

We needed to find a home care company to take care of my sister-in-law when she returned home after an illness. I contacted several companies, and while they were all eager for our business, Home Instead made the best impression right from the start. Victoria, who is our loved one’s care provider, and Jaclyn, her supervisor have gone above and beyond in the care department. The company has found real assets in both of these women. I needed home care for my father years ago and did not have a good experience, so I went into it this time with real concerns. This company has been a breath of fresh air and has given us much needed peace of mind. I highly recommend them!

Barbara Turner

Jun 2024

via Google

I am so grateful for Home Instead. The caregivers, staff, schedulers, and everyone in between were so amazing in our most desperate time of need. I don't know how we could have granted my mom's wishes to be in her own home under hospice care without having Home Instead by our side. I cannot say enough about them. After my mom passed away, I missed having the ladies that visited and helped us. Every single one was such a blessing and they felt like family. Thank you so much, Jenice and everyone there. ❤️

1badspartan

Apr 2024

via Google

I have recently used Home Instead to care for my mom who's battling Alzheimer's Disease. The care we received from this service was top notched and professional at the highest level. Jaclyn Michael, our Quality Assurance Coordinator, met us at my mom's home to get an accurate assessment of the care needed and who to match her up with for that need. She took her time, asked questions, and engaged with my mom on a very caring level. The caregiver she provided was excellent. Fidelia, took care of my mom like she was a member of her own family. She was always on time, diligent and if she needed anything or had a question about my mom's behavior, would not hesitate to communicate this with me. All in all I'm a lifetime fan of Home Instead and even recommended them to my best friends's dad, for in home care.

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Frequently Asked Questions

What types of care does Home Instead offer?

Home Instead offers At-Home Care.

Where is Home Instead located?

Home Instead is located at 16013 Middlebelt Rd in Livonia, Michigan.

What do families say about Home Instead?

Home Instead in Livonia offers home health and hospice care, with the vast majority of reviewers praising quick, compassionate service during difficult end-of-life or recovery periods. Reviewers repeatedly single out attentive coordinators and caregivers who treated clients like family, though one former caregiver described a rocky termination process.

How can families visit Home Instead?

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