1 / 5Families describe Home Instead in Kennewick as a home health and hospice provider whose caregivers are consistently praised for compassion, patience, and professionalism, both in daily assistance and in end-of-life care. Reviewers also highlight the office staff's responsiveness and help in transitioning loved ones to other care settings when needed.
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Home Instead is a home care agency serving Kennewick, Washington offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 4.6 out of 5 across 78 reviews.
Home Instead in Kennewick, Washington provides home health and hospice care, serving clients who need support ranging from daily living assistance to end-of-life care in their own homes.
Families consistently praise the caregivers for genuine compassion and patience. One reviewer observed a caregiver patiently accompanying her client during a riverside walk, never rushing him despite his repetition. Another described how a caregiver named Elizabeth helped her 91-year-old mother maintain independence through bathing, personal grooming, and companionship. Families report that concerns are addressed promptly, and the office staff maintain a welcoming, flexible approach to scheduling.
With a 4.6 out of 5 rating across 78 Google reviews, Home Instead reflects consistent appreciation from both families and staff for professional, compassionate care.
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Help Me Choose4.6overall · 78 ratings combined
4.6★ on Google (78)
Vanessa Indreginal
Jun 2026
I love working with Home Instead, from my first impression of them, to working with them for awhile.. it’s always been very pleasant. The atmosphere in the office is always great, and welcoming, too! They are professional and they really care about our clients, and us staff too. Plus they have always been so flexible with scheduling which is so amazing!
Angie Reeves
May 2026
There are truly not enough words to express how grateful and pleased I am with this company and their staff. I hired them to provide overnight care for my great-aunt after bringing her home so she could spend her remaining time surrounded by family. From the very beginning, they made the entire process seamless and stress-free. Any concerns or issues that arose were addressed promptly, professionally, and with genuine compassion. Every caregiver they brought into our home was exceptional. They were kind, attentive, and treated my aunt with the same love and respect they would give their own family member. I never once had to worry about the quality of care she was receiving or whether she was being treated with dignity and compassion. Even during the final stages of her life, their team remained dependable, supportive, and incredibly caring. Because of this company and their outstanding staff, our family was able to spend precious time together and give my aunt the comfort of being at home during the remainder of her life. I would highly recommend this company to anyone seeking compassionate, trustworthy in-home care for a loved one.
Emily Irwin
May 2026
We have been using HI services for a family member since 2021. The caregivers have provided the assistance needed for her to navigate through daily activities. They are not only professional but also caring and compassionate.
Janet Swanberg
Mar 2026
Home Instead has been amazing for my Mom who is 91 years old. She has tried to stay in her apartment and with the Home Instead helper, Elizabeth, who comes in to help her bathe, file her nails, do some cleaning and have conversations with her, she has been able to. Elizabeth is wonderful with Mom. She is compassionate and considerate and Mom adores her. It is now time to move Mom to a place with 24 hour care, so we contacted Home Instead for their recommendation. Nicki and Kaitlyn have been very helpful. Through them, we found a fabulous place for Mom. We are so THANKFUL!!! Without Nicki's help, we would have been lost. Thank you Nicki, your guidance and knowledge is incomparable! I recommend Home Instead to anyone in need of help at home.
Karisa Strankman
Jan 2026
I saw the most beautiful interaction at Leslie Groves Park between a Home Instead Caregiver and her client. She was patient and kind with him; they sat on a bench, talking and watching the river for a long time before continuing on their walk. She never once rushed him or seemed to lose her patience when he repeated himself. She was not aware that I was watching them, and it was just a genuine moment of respect, trust, and love between a senior and his companion. I am telling you, watching her work with him was beautiful. As a professional in the senior industry, I've always had the utmost respect for Roy, the owner of Home Instead, and his entire team (you're amazing, Tammy!); seeing this moment is a testament to the way Home Instead approaches In Home Care. The Tri Cities is lucky to have Roy and his team.
Home Instead offers At-Home Care.
Home Instead is located at 8113 W Quinault Ave Ste 100 in Kennewick, Washington.
Families describe Home Instead in Kennewick as a home health and hospice provider whose caregivers are consistently praised for compassion, patience, and professionalism, both in daily assistance and in end-of-life care. Reviewers also highlight the office staff's responsiveness and help in transitioning loved ones to other care settings when needed.
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