4.8(16 ratings)· Okemos average: 4.1
1 / 5Families describe Home Instead, Home Care Services of Lansing as a compassionate, communicative home care provider that carefully matches caregivers with clients. Reviewers consistently highlight professionalism and responsiveness from staff and coordinators, with a strong overall Google rating.
AI-generated from reviews and community data.
Home Instead, Home Care Services of Lansing is a home health and hospice provider based in Okemos, Michigan, delivering care to clients in their own homes.
Families consistently praise the professionalism and compassion of the team. They highlight strong communication from staff—particularly from scheduling and care coordinators—and attention to detail in matching caregivers with clients based on compatibility. One family wrote, "Communication, compassionate care and professionalism have exceeded my expectations." Multiple families noted the organization's investment in both clients and caregivers, creating a sense that their loved ones receive thoughtful, individualized support.
The service holds a 4.8 out of 5 Google rating based on 16 reviews, with families consistently recommending Home Instead to others seeking reliable in-home care and hospice support.
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Help Me Choose4.8overall · 16 ratings combined
4.8★ on Google (16)
lori a
Jan 2026
So happy with the Home Instead team that’s helping to care for my dad. Communication, compassionate care and professionalism have exceeded my expectations - which is hard to do, generally. Aaron in scheduling and our coordinator Rakael have been so helpful and patient with me during such a difficult time. Highly Recommend!
Keneesha Smith
Nov 2024
Home Instead has been amazing! The team is professional, compassionate, and always goes above and beyond to ensure the best care. Communication is seamless, and they truly make both clients and employees feel valued. I highly recommend their services to anyone looking for dependable and caring support.
S Williams
Nov 2024
I love the care and compassion they show to their clients and caregivers. They are mindful of matching clients with compatible caregivers too.
Laura Lambert
Nov 2024
Home Instead is a wonderful company that puts so much care and investment into their clients and employees. 10/10 Would recommend 👍.
Lisa Mills
Jun 2024
Home Instead took the time to choose the perfect person for my MIL. They check in with us to make sure everything is going well and really care about your loved one.
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