MyLivingChoice

Home Instead

110 E St Peter St

4.4(14 ratings)

Home Instead, photo 11 / 5

Quick Facts

What Families Think

Reviews of this home health and hospice agency in Carencro are mixed but lean positive overall, with several families praising specific caregivers and coordinators by name for compassionate, responsive support during stressful times. A couple of reviewers raised more serious concerns about caregiver pay, training, and how complaints were handled.

The Good

  • Staff praised by name for compassion and dedication
  • Responsive, consistent communication with families
  • Helped families quickly during a COVID-19 caregiving crisis
  • Coordinators described as caring and informative throughout the process

The Bad

  • One report of very low caregiver pay ($8.50/hour) despite high overhead costs
  • One report of inadequate caregiver training and unresolved service issues
  • One reviewer, a veteran, felt complaints were dismissed rather than addressed

AI-generated from reviews and community data.

Home Instead is a senior care provider serving Carencro, Louisiana offering At-Home Care. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.4 out of 5 across 14 reviews.

About Home Instead

Home Instead in Carencro, Louisiana provides home health and hospice care, serving families seeking in-home support for aging parents and loved ones during transition periods. The business operates across both routine care coordination and end-of-life services.

Families consistently praise the personal attention and communication from Home Instead's management and care coordinators. Reviewers highlight staff members by name, Maddie, Crystal, Melissa, and Bree, noting their genuine care and responsiveness throughout the care process. One family wrote, "You can tell that she cares deeply," reflecting a pattern where families feel heard and supported from initial outreach through daily coordination. Families also value the company's ability to understand specific care needs and preferences, with management maintaining what reviewers describe as constant contact and invaluable resource sharing.

The service does face criticism. Some reviewers have reported inadequate staff training and service quality issues, while employment-related concerns about caregiver compensation have been raised in separate feedback.

Home Instead holds a 4.4 out of 5 rating based on 14 Google reviews. Most positive testimonials emphasize the interpersonal strength of the local team; negative reviews cite training gaps and operational concerns.

Types of Care at Home Instead

At-Home CareHome Health and Hospice

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Home Instead

4.4overall · 14 ratings combined

4.4★ on Google (14)

Flora Hill

Jun 2026

via Google

A Heartfelt Thank You to Home Instead for Exceptional Care From the moment I reached out to Home Instead, I knew I was in capable hands. I communicated not only what I needed but also what would be unacceptable by my standards, and they truly understood the assignment. Their empathy and attentiveness were evident from day one. Consistent, Caring Communication Management maintained constant contact with me, ensuring I felt supported at every step. Open lines of communication helped address concerns quickly and transparently. Updates were timely and thoughtful, giving me peace of mind during a stressful time. Above-and-Beyond Care The team consistently went above and beyond to provide care and assistance to my husband. They approached every challenge with a can-do attitude, resolving issues as they arose. The level of dedication demonstrated reassured us that we were not alone in this journey. Trustworthy, Reliable Partnership I haven’t seen a single issue that this team couldn’t conquer. Their professionalism, compassion, and competence were evident in every interaction. They earned our trust through consistent, quality care. My First Choice for Caregiver Support If I’m ever in need of a caregiver agency again, Home Instead will definitely be the first agency I reach out to. Their commitment to person-centered care aligns with our family’s values and needs. I would highly recommend Home Instead to anyone seeking dependable, compassionate assistance for their loved ones. In times of need, finding a partner you can rely on makes all the difference. Home Instead didn’t just meet our expectations—they exceeded them, and my husband and I are deeply grateful for the warmth, dedication, and expert care they provided. A special thank you to Ms. Brandy and Ms Alissa for a job well done. Through you all things were possible. Sincerely, Flora Smallwood-Hill

Paula Foster

Feb 2022

via Google

This place pays lease of nearly $10,000 a month in a fancy building in River Ranch yet pays its employees bottom of the barrel rates for being caregivers😡😡 They are among the lowest paid employers of caregivers in the country. Sickening. $8.50 an hour for all these folks do is just disgusting!

Amy Greene

May 2021

via Google

We had to set up a sitter for both of my parents after they had Covid. Maddie was so incredibly helpful and nice! You can tell that she cares deeply! We also talked daily to Crystal and Melissa. They were always helpful and informative! Bree was my parents sitter. I never got to meet her, but I believe she did a good job as well! Thank you Home Instead for helping us through a difficult and stressful time! 🥰

Emmanuelle Larroque

Feb 2021

via Google

This review is specifically for Madeleine Dronet. Throughout this entire process, she has gone above and beyond to provide my family with invaluable information and resources. She genuinely cares (which is unfortunately hard to find), and I could not be more thankful for the passion and dedication she exhibits. Thank you, Madeleine.

Big Daddy

Dec 2019

via Google

Until their services are up to par and service providers are adequately trained this company has much to learn! They will defend their poor services by lying to cover up instead of trying to improve. I am a U S Veteran and they cared less about giving me good service.

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Frequently Asked Questions

What types of care does Home Instead offer?

Home Instead offers At-Home Care.

Where is Home Instead located?

Home Instead is located at 110 E St Peter St in Carencro, Louisiana.

What do families say about Home Instead?

Reviews of this home health and hospice agency in Carencro are mixed but lean positive overall, with several families praising specific caregivers and coordinators by name for compassionate, responsive support during stressful times. A couple of reviewers raised more serious concerns about caregiver pay, training, and how complaints were handled.

How can families visit Home Instead?

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Nearby Communities

Other senior living options within 25 miles of Carencro.