MyLivingChoice

Home Care Agency

2494 Whitney Ave

4(8 ratings)· Hamden average: 4

Home Care Agency, photo 1

Quick Facts

Live-in care option
24-hour live-in care as nursing home alternative
Care coordination
Dedicated Case Manager coordinates with nurses and family
Specialized training
Caregivers trained in memory loss and Hoyer lift care
Respite support
Respite care available for family caregivers

What Families Think

Reviews for this Hamden home care agency are sharply divided: several families praise attentive caregivers and helpful office staff during difficult transitions, while others describe serious lapses in coverage and unresponsive management. The agency offers a range of in-home support from hourly help to 24-hour live-in care.

The Good

  • Praised for helping families during nursing home transitions
  • Caregivers described as caring and attentive
  • Office staff called supportive and easy to work with

The Bad

  • One report of two months without a scheduled weekend aide
  • One report of a caregiver failing to show for a quadriplegic client
  • Multiple reports describe staff as unresponsive or dismissive by phone

AI-generated from reviews and community data.

Home Care Agency is a senior care provider serving Hamden, Connecticut offering At-Home Care. Families rate it 4.0 out of 5 across 8 reviews.

About Home Care Agency

CityCARE Home Care Agency is a home care provider in Hamden, Connecticut, offering in-home assistance for elderly individuals, those with chronic illnesses, and adults living with disabilities. The agency provides flexible care arrangements ranging from a few hours per day to 24-hour live-in care, allowing clients to remain in their own homes while receiving professional support.

Services include live-in caregiving as an alternative to nursing homes or assisted living facilities, respite care for family caregivers, and assistance with activities of daily living. The agency employs home care aides, homemakers, and companions who are thoroughly screened through national background checks and are fully bonded and insured. Caregivers are trained in memory loss care, Hoyer lift assistance, and other specialized support needs.

Each client is assigned a dedicated Home Care Team that includes a Case Manager who conducts ongoing assessments with nurses and family members to develop and adjust care plans as needed. The agency maintains availability 24/7, including holidays, weekends, and emergencies, and reports that consistent monitoring and coordinated care planning contribute to better health outcomes and reduced hospitalizations.

Types of Care at Home Care Agency

At-Home CareHome Health and Hospice

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Reviews of Home Care Agency

4overall · 8 ratings combined

4★ on Google (8)

Dan W

Nov 2025

via Google

I wrote a lengthy review and I guess they pleaded with Google to have it erased. But that ain't gonna fly with me. I'll make it quick I'm Quadriplegic and I can't get into bed myself. See by the picture when I started calling them to get a caregiver in here to get me in bed. Well it never happened we just totally blew me off. I had to call my sister who at the time time was in Syracuse. She had to drive all the way back here to put me in a bed. Again you can see by the phone calls I was making they could have cared less. Why did Google deleting it. You could see here I had a legitimate complaint look at the calls that were made.

Lynn Schumacher

Jan 2024

via Google

Wish I could give a lower score.. They left me 2 MONTHS without an aide on weekends. When I called they didn’t care. They are rude to EVERYONE. I woke them up many of times . Had a fight with them every time I called because I didn’t have an aide or no one showed up. I could go on but this place isn’t worth my time. I wish they would be investigated. Something strange about them.

Jess Vazquez

Dec 2023

via Google

City care is amazing. They go above and beyond to help the families of those who trust them, to be their caregivers. Definitely worth giving them a chance

ESupreme 122

Dec 2023

via Google

Great agency ! Took very good care of my mother I highly recommend ! Very sweet ladies at the office ❤️❤️

Melinda Mundt

Nov 2023

via Google

Lee and the hiring manager have been absolutely 💯 phenomenal 👏 getting caregivers in place for my father's release from the nursing home Thank you so much ❤️ for your hard work and dedication 🙏

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Frequently Asked Questions

What types of care does Home Care Agency offer?

Home Care Agency offers At-Home Care.

Where is Home Care Agency located?

Home Care Agency is located at 2494 Whitney Ave in Hamden, Connecticut.

What do families say about Home Care Agency?

Reviews for this Hamden home care agency are sharply divided: several families praise attentive caregivers and helpful office staff during difficult transitions, while others describe serious lapses in coverage and unresponsive management. The agency offers a range of in-home support from hourly help to 24-hour live-in care.

How can families visit Home Care Agency?

Submit the Request Information form on this page to connect with Home Care Agency and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Other senior living options within 25 miles of Hamden.