MyLivingChoice

Hilltop Nursing & Rehabilitation Center

336 Edgewood Drive

3.6(18 ratings)· Pineville average: 4

Hilltop Nursing & Rehabilitation Center, photo 11 / 5

Quick Facts

Total units
130
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
130
Facility history
Family-founded tradition dating back generations
Pricing transparency
No published pricing information available

What Families Think

Hilltop Nursing & Rehabilitation Center in Pineville, Louisiana draws sharply divided feedback from families. Several reviewers describe deep, lasting bonds with staff and satisfaction with rehab and long-term care, while others report serious neglect, poor hygiene, and troubling medical outcomes discovered mainly during unannounced visits.

The Good

  • Long-term residents formed close bonds with staff
  • Rehab staff described as hard-working and effective
  • Social activities and live music mentioned positively
  • Families felt issues were addressed when raised

The Bad

  • Multiple reports of neglect discovered on unannounced visits
  • One report of resident found filthy and smelling of urine
  • Two separate reports of leg amputations after apparent neglect
  • One report of rude handling of a deceased resident's belongings

AI-generated from reviews and community data.

Hilltop Nursing & Rehabilitation Center is a senior living community in Pineville, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 18 reviews.

About Hilltop Nursing & Rehabilitation Center

Hilltop Nursing & Rehabilitation Center is a skilled nursing and rehabilitation facility located in Pineville, Louisiana. The center is situated in a quiet residential area on Edgewood Drive, nestled among pines and landscaped hills while remaining convenient to urban amenities.

The facility was founded on a tradition of quality resident care established by F.C. and Annie Mae Matthews, with a philosophy centered on the belief that what matters most in a nursing facility is the care provided to residents. The center emphasizes that its staff makes a meaningful difference, with supervisors and administrators prioritizing more than technical regulatory compliance by fostering a team sensitive to the social and emotional needs of residents.

The staff is trained to understand the importance of compassionate care, including kind words, gentle touch, and the healing power of a smile. Employees are passionate about delivering personalized attention alongside clinical care, creating a warm and friendly atmosphere throughout the facility.

Types of Care at Hilltop Nursing & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Hilltop Nursing & Rehabilitation Center

3.6overall · 18 ratings combined

3.6★ on Google (18)

Cindy Burr

Jan 2025

via Google

I love that I choose hilltop for my mom! She is very happy and is constantly telling me how much she loves her nurses and CNA’s! It was an adjustment for her and me too, but I know I made the best decision! There is a lot of opportunities to socialize and she loves the people that come and play music! Thank you to all staff! Would have been 5 stars, but food does need some improvement- although she is not losing weight and eating the food. I think it is just not the southern country food that she is use to! Also, a lot of reviews are stating differences in their loved one when they announce they are coming vs just showing up, I NEVER announce when I am coming by and I have no problem with her care! I will always recommend Hilltop!!!

Cyndi P

Nov 2024

via Google

Reading reviews are such an important part of any decision, and I hope for the sake of your loved one you read these reviews before making your decision about where you place their care. My grandmother was in Hilltop for a bit throughout the Covid pandemic. Understandably, we were not allowed to physically see her for such a long time so we had to put her trust completely in strangers hands. Every time we would show up to visit, they would wheel her to the window so we could talk through it. She was always bloody and filthy. She didn’t understand where she was or what was going on half the time. It was devastating that she looked so awful and we couldn’t come in and clean her up. One day, she fell out of bed and broke her leg so badly that the bone came through the skin. She was transported to the hospital where her leg was amputated but then she died soon after. Within 48 hours, before we had finished laying her to rest, Hilltop called to inform us that her things were outside the building waiting to be picked up. Why couldn’t they hold the items on the inside where they couldn’t be taken by thieves? They were extremely rude when asked to hold her items and we were basically told no, she was no longer a patient there, so it wasn’t their responsibility. Dealing with this facility was a nightmare from the beginning. If you’ve read this, please take a moment and consider where you could be putting your loved one for their end of life care. Do you want to take that risk?

Brenda Baden

Apr 2024

via Google

My brother Glen known as Bubba was at Hilton for 12 years. My sister and I would go and check on him at different times unannounced and he was always happy and well taken care of. He's passed away 9 months ago and I really miss him a lot. Hilton was his home and the employees was a part of his family. If there ever was a issue that I didn't like Rocky or Tracy would address it and it wouldn't be an issue anymore . I can't tell the staff at Hilton how much I appreciate the love they gave my brother. I have visited people at other nursing home and I know my brother was at the right place without a doubt. He reached a point that when we tried to bring him out for a visit he was ready to back home (Hilton). You can't ask for more than that.

Sid Hill

Jan 2020

via Google

My mother stayed at Hilltop for several years, over that span of time I’ve visited her several times a year, I live 10hrs away! If I announced to the staff I was coming my mother would be clean and well kept, unannounced and she was wearing filthy clothes and smelled of urine, a few weeks ago my sister visited her, when she arrived my mother was unresponsive in bed , after notifying the nurse of the situation several nurses went into the room, when my sister re-entered the room they had put her in a wheelchair still unresponsive unstrapped in the chair, an ambulance was called and she was transported to the hospital, 3 days later her right leg had to be amputated due to poor circulation and with obvious indications on her legs that this problem had developed way before the day she was transported. Our family doesn’t want anyone else to suffer like we have! Steps are being taken to do just that! Stay clear of this place!

Anita Spears

Apr 2018

via Google

This nursing home and rehab center is awesome. The home staff are professional and caring. The rehab employees work very hard to get the patient back o n their feet. I highly recommend Hilltop. My husband is a patient there . He lives bei ng there. He even lives the food. Lol. Thank you to all the employees and to the admi istration.

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Government Inspection History

4 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 11, 2026Fire Safety StandardHealth Standard13 citations
  • Provide enough food/fluids to maintain a resident's health.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2026

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026

  • Ensure residents have reasonable access to and privacy in their use of communication methods.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026

Aug 28, 2025Health Complaint3 citations
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 18, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 18, 2025

  • Post nurse staffing information every day.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 18, 2025

Jan 9, 2025Fire Safety StandardHealth Standard10 citations
  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2025

  • Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2025

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2025

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2025

  • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2025

  • Observe each nurse aide's job performance and give regular training.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2025

Dec 21, 2023Fire Safety StandardHealth Standard6 citations
  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Hilltop Nursing & Rehabilitation Center offer?

Hilltop Nursing & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Hilltop Nursing & Rehabilitation Center located?

Hilltop Nursing & Rehabilitation Center is located at 336 Edgewood Drive in Pineville, Louisiana.

What do families say about Hilltop Nursing & Rehabilitation Center?

Hilltop Nursing & Rehabilitation Center in Pineville, Louisiana draws sharply divided feedback from families. Several reviewers describe deep, lasting bonds with staff and satisfaction with rehab and long-term care, while others report serious neglect, poor hygiene, and troubling medical outcomes discovered mainly during unannounced visits.

How did Hilltop Nursing & Rehabilitation Center do on recent health and safety inspections?

Hilltop Nursing & Rehabilitation Center had 4 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Hilltop Nursing & Rehabilitation Center?

Submit the Request Information form on this page to connect with Hilltop Nursing & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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