Sharon Wells
Jul 2026
This place needs to be shutdown. It's one of the worst nursing facilities I've ever seen. It's old, unclean, and the patients aren't well attended. It actually deserves no stars.
Hillside Plaza
18220 Euclid Ave
3.2(39 ratings)· Cleveland average: 3.9
1 / 5Quick Facts
- Medicare rating
- 4 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 47
- Therapy availability
- PT, OT, and speech therapy up to 7 days/week
- Respite stays
- Short-term respite care available
CMS Care Compare
What Families Think
Reviews for Hillside Plaza are sharply split: many residents and family members praise the caring day staff, successful rehab outcomes, and helpful case workers and administrators, while a substantial number of other reviewers describe serious concerns about staffing levels, cleanliness, and medication handling. The facility's 3.2 average rating reflects this wide range of experiences.
The Good
- Staff frequently described as caring and attentive
- Rehab patients report fast recovery and dedicated therapy team
- Food and dietary department praised by several reviewers
- Helpful case workers and administrators mentioned by name
- Therapy offered up to seven days a week
The Bad
- Several reports of understaffing, e.g. two aides for 20 residents
- Multiple mentions of cleanliness issues including bugs and odors
- Reports of medication administration errors and improper timing
- Some families say they weren't notified about care or health changes
AI-generated from reviews and community data.
About Hillside Plaza
Hillside Plaza is a health care community in Cleveland, Ohio that combines professional clinical services with a comfortable, home-like setting. The community emphasizes personalized, compassionate care, with a stated goal of treating residents and families with respect and kindness.
Services offered include short-term rehabilitation, long-term care, skilled nursing, hospice care, and respite care, allowing the community to support residents across a range of health needs and recovery goals.
Therapy services are a core part of the program, with physical, occupational, and speech therapy available up to seven days a week to support recovery and daily functioning.
The community highlights its staff and caregiving team as central to the resident experience, noting a culture of dedication and support among nursing and administrative leadership.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.2overall · 39 ratings combined
3.2★ on Google (39)
Lisa Thompson
May 2026
Amazing place! The staff took such great care of my uncle! The admission process was smooth all the way up to discharge. I would recommend this place to anyone who is in need of a little extra help.
Adriane Long
May 2026
Based on the building it would probably be 3 star, but the day time staff was amazing.. super caring and helpful. I do have to thank the case worker Michelle Martin. SHE WAS ABSOLUTELY AMAZING!!!! So helpful and got everything done that needed done w such grace and ease. So grateful for people like her!!!
Maria Campana
May 2026
Michelle wank is very helpful and kind hearted!!!
Precious Johnson
Apr 2026
They have beg bug an they gt mode in the basement please don’t take your love ones there please
Frequently Asked Questions
What types of care does Hillside Plaza offer?
Hillside Plaza offers Skilled Nursing / Long Term Care.
Where is Hillside Plaza located?
Hillside Plaza is located at 18220 Euclid Ave in Cleveland, Ohio.
What do families say about Hillside Plaza?
Reviews for Hillside Plaza are sharply split: many residents and family members praise the caring day staff, successful rehab outcomes, and helpful case workers and administrators, while a substantial number of other reviewers describe serious concerns about staffing levels, cleanliness, and medication handling. The facility's 3.2 average rating reflects this wide range of experiences.
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