Sharon Wells
Jul 2026
This place needs to be shutdown. It's one of the worst nursing facilities I've ever seen. It's old, unclean, and the patients aren't well attended. It actually deserves no stars.
1 / 5Quick Facts
- Medicare rating
- 4 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 47
- Inspections
- View history (45 citations)
- Therapy availability
- PT, OT, and speech therapy up to 7 days/week
- Respite stays
- Short-term respite care available
CMS Care Compare
What Families Think
Reviews for Hillside Plaza are sharply split: many residents and family members praise the caring day staff, successful rehab outcomes, and helpful case workers and administrators, while a substantial number of other reviewers describe serious concerns about staffing levels, cleanliness, and medication handling. The facility's 3.2 average rating reflects this wide range of experiences.
The Good
- Staff frequently described as caring and attentive
- Rehab patients report fast recovery and dedicated therapy team
- Food and dietary department praised by several reviewers
- Helpful case workers and administrators mentioned by name
- Therapy offered up to seven days a week
The Bad
- Several reports of understaffing, e.g. two aides for 20 residents
- Multiple mentions of cleanliness issues including bugs and odors
- Reports of medication administration errors and improper timing
- Some families say they weren't notified about care or health changes
AI-generated from reviews and community data.
Hillside Plaza is a senior living community in Cleveland, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.2 out of 5 across 39 reviews.
About Hillside Plaza
Hillside Plaza is a health care community in Cleveland, Ohio that combines professional clinical services with a comfortable, home-like setting. The community emphasizes personalized, compassionate care, with a stated goal of treating residents and families with respect and kindness.
Services offered include short-term rehabilitation, long-term care, skilled nursing, hospice care, and respite care, allowing the community to support residents across a range of health needs and recovery goals.
Therapy services are a core part of the program, with physical, occupational, and speech therapy available up to seven days a week to support recovery and daily functioning.
The community highlights its staff and caregiving team as central to the resident experience, noting a culture of dedication and support among nursing and administrative leadership.
Types of Care at Hillside Plaza
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Hillside Plaza
3.2overall · 39 ratings combined
3.2★ on Google (39)
Lisa Thompson
May 2026
Amazing place! The staff took such great care of my uncle! The admission process was smooth all the way up to discharge. I would recommend this place to anyone who is in need of a little extra help.
Adriane Long
May 2026
Based on the building it would probably be 3 star, but the day time staff was amazing.. super caring and helpful. I do have to thank the case worker Michelle Martin. SHE WAS ABSOLUTELY AMAZING!!!! So helpful and got everything done that needed done w such grace and ease. So grateful for people like her!!!
Maria Campana
May 2026
Michelle wank is very helpful and kind hearted!!!
Precious Johnson
Apr 2026
They have beg bug an they gt mode in the basement please don’t take your love ones there please
Government Inspection History
7 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Sep 8, 2025Health Complaint1 citation
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2025
May 19, 2025Fire Safety StandardHealth Standard10 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2025
Provide emergency officials' contact information.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2025
Dec 17, 2024Health Complaint3 citations
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 23, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 23, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 23, 2024
Nov 14, 2024Health Complaint8 citations
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 25, 2024
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 25, 2024
Respond appropriately to all alleged violations.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 25, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 25, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 25, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 25, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 25, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 23, 2024
Jul 18, 2023Health Complaint1 citation
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 1, 2023
Jul 20, 2022Fire Safety StandardHealth Standard15 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2022
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2022
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2022
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2022
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2022
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2022
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2022
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 21, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 21, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 21, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 21, 2022
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 21, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 21, 2022
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 21, 2022
May 16, 2019Fire Safety StandardHealth Standard7 citations
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2019
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 27, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 27, 2019
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2019
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity C of L: potential for minimal harm, widespreadCorrected May 27, 2019
Employ staff that are licensed, certified, or registered in accordance with state laws.
Severity C of L: potential for minimal harm, widespreadCorrected May 27, 2019
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity B of L: potential for minimal harm, patternCorrected May 27, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Hillside Plaza offer?
Hillside Plaza offers Skilled Nursing / Long Term Care.
How much does Hillside Plaza cost?
Hillside Plaza has not published its pricing. For context, communities in Cleveland that publish rates start around $2,940 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Where is Hillside Plaza located?
Hillside Plaza is located at 18220 Euclid Ave in Cleveland, Ohio.
What do families say about Hillside Plaza?
Reviews for Hillside Plaza are sharply split: many residents and family members praise the caring day staff, successful rehab outcomes, and helpful case workers and administrators, while a substantial number of other reviewers describe serious concerns about staffing levels, cleanliness, and medication handling. The facility's 3.2 average rating reflects this wide range of experiences.
How did Hillside Plaza do on recent health and safety inspections?
Hillside Plaza had 7 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Hillside Plaza?
Submit the Request Information form on this page to connect with Hillside Plaza and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Hillside Plaza? Claim this listing to update photos, pricing, and details. It's free.
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