MyLivingChoice

Hillsborough County Nursing Home

400 Mast Road

3(22 ratings)

Hillsborough County Nursing Home, photo 11 / 4

Quick Facts

Total units
300
Medicare rating
5 of 5

CMS Care Compare

Ownership
Government, County
Certified beds
300
Memory care
Dedicated 50-bed Alzheimer's care unit on-site
Hospice services
On-site hospice program via contracted provider
Pet visits
Leashed pets allowed with proof of rabies vaccination
Ownership
County-owned, non-profit nursing facility

What Families Think

Families describe Hillsborough County Nursing Home as a clean, welcoming facility where staff show genuine warmth and attentive care to residents, including during short-term rehab stays. A few reviewers note gaps in call-bell responsiveness and inconsistent food quality, though most experiences are strongly positive.

The Good

  • Staff described as attentive, gentle, and kind
  • Facility is clean and well-organized
  • Successful rehab outcomes, e.g. after broken hip
  • Genuine warmth shown to residents by staff
  • Allows outside food and snacks for residents

The Bad

  • Several reviewers note slow response to call bells
  • One report of morning shift not answering calls promptly
  • Mixed reviews on food quality

AI-generated from reviews and community data.

Hillsborough County Nursing Home is a senior living community in Goffstown, New Hampshire offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.0 out of 5 across 22 reviews.

About Hillsborough County Nursing Home

Hillsborough County Nursing Home is a skilled and intermediate care nursing facility located on a scenic hilltop in Goffstown, New Hampshire. The non-profit facility operates 300 beds and is owned and managed by Hillsborough County to serve the short and long-term nursing needs of county residents.

The facility includes specialized units for different care needs: a 24-bed skilled unit providing skilled and sub-acute services, a 19-bed behavioral unit, and a 50-bed Alzheimer's unit for special needs care. HCNH also offers a hospice program under contract that provides specialized services to the terminally ill.

The facility provides a wide range of therapies and activities tailored to the diverse needs of residents. Three of the six nursing units exit directly to ground level. Residents benefit from dining rooms and living room spaces available for visits and gatherings.

Visiting is encouraged and available to all residents without restricted hours, though the facility recommends visiting between 11:00 am and 7:00 pm to support resident safety and care delivery. There is no restriction on the number of visitors, though the facility requests that visits to shared rooms be limited to two visitors at a time when possible, with accommodations available for larger groups in common areas.

Sociable and leashed pets with proof of current rabies vaccination are welcome to visit. Visitors must provide a copy of the pet's vaccination to the receptionist upon arrival.

Types of Care at Hillsborough County Nursing Home

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Hillsborough County Nursing Home

3overall · 22 ratings combined

3★ on Google (22)

Brian J. Carnevale

Apr 2025

via Google

For a Nursing Home, this is a clean, fun-filled place that serves decent food and smells as clean as it is! They should be proud of this, as other places that cost much more are no better whatsoever. For example, Courville @Manchester is short-staffed, while it has a bad smell that I attribute to the carpeting and overall staffing! a lifelong friend just returned home after two-plus months there, a different man, High marks for this place, and thank you for the fine care you give to the low-income elderly!

Shirley Waite

Aug 2022

via Google

I visited a friend there this week. She hasn’t been there long, so is still trying to adjust. I was only there about an hour total, but I counted 4 hugs my friend received from staff members! They were so sincere, and conveyed their love & caring to my friend. It was beautiful! I have visited lots of people in nursing homes through the years, and haven’t ever seen this kind of caring before. You are all to be commended!

Edita Ř

Jun 2021

via Google

My dad was there for 6 weeks. They took very very good care of him. 85 % of the staff were attentive, scrupulous, gentle and kind. They have a lot of caring people there, I think most of them are real life angels. Dad even liked a bunch of the food. That says a lot! Since my dad’s medical condition make him not want to eat. We had another family member in the HCNH 8 years ago and lot of the same people cared as lovingly for her. If you can not be cared for at home, I highly recommend the Hillsborough County Nursing Home. I love it and if I ever need to go to a home, I will love to go there. THANK YOU !!!! My family and my dad are extremely grateful to you, the wonderful staff !!!!!!

Ashley Foire

Mar 2020

via Google

My grandmother had been in the rehab center for 3 weeks for a broken hip. the care was great, followed all doctors orders, and they were great with her needing to go to outside appointments. they helped her gain her independence back! thoughtful nurses and great activities and games for the residents. the only complaint was the food my grandmother said was pretty horrible. but they allow you to have your own snacks and can bring food in from the outside. thank you again Hillsborough county rehab!

Kendra Jarry

Aug 2018

via Google

It’s clean. The place is organized. They love the residents. Fix it list. 1. Nurses not answering call bells. 2.supervisors properly handling complaints. 3.morning shift sitting down for 30mins-1hour not answering bells. Other then the three things above this is a great place with so much love. If you bring your loved one here mention these three things and maybe we can make this a 4 star or even five star place. Thank you!

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Government Inspection History

3 inspection visits in the last three years, 20 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 7, 2026Fire Safety StandardHealth Standard5 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2026

  • Ensure operating rooms are properly protected and written records are maintained and available for inspection.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2026

Apr 3, 2025Fire Safety StandardHealth Standard9 citations
  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2025

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Meet requirements for the use of electrical equipment.

    Severity C of L: potential for minimal harm, widespreadCorrected May 16, 2025

May 1, 2024Fire Safety StandardHealth Standard6 citations
  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 24, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2024

  • Install a fire alarm system that can be heard throughout the facility.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 11, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 11, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Hillsborough County Nursing Home offer?

Hillsborough County Nursing Home offers Skilled Nursing / Long Term Care.

Where is Hillsborough County Nursing Home located?

Hillsborough County Nursing Home is located at 400 Mast Road in Goffstown, New Hampshire.

What do families say about Hillsborough County Nursing Home?

Families describe Hillsborough County Nursing Home as a clean, welcoming facility where staff show genuine warmth and attentive care to residents, including during short-term rehab stays. A few reviewers note gaps in call-bell responsiveness and inconsistent food quality, though most experiences are strongly positive.

How did Hillsborough County Nursing Home do on recent health and safety inspections?

Hillsborough County Nursing Home had 3 government inspection visits in the last three years, with 20 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Hillsborough County Nursing Home?

Submit the Request Information form on this page to connect with Hillsborough County Nursing Home and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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