Tammy Fiene
Jun 2026
Don't put anyone you love in here! They are not good at all. It smells, the staff is not nice. Stay clear of this place!
1 / 5Quick Facts
- Total units
- 140
- Medicare rating
- 4 of 5
- Ownership
- For profit, Partnership
- Certified beds
- 140
- Inspections
- View history (36 citations)
CMS Care Compare
What Families Think
Most reviewers describe Hillcrest Nursing Center as warm, attentive, and responsive, with families praising staff communication and hands-on care for their loved ones. One reviewer reported a serious lapse in follow-up care after a fall, raising concerns about response time in that instance. Overall sentiment is strongly positive, though the community has no published pricing or amenities details listed.
The Good
- Staff frequently described as caring and communicative
- Families report quick responses to concerns
- Cleanliness noted by a new resident's family
- In-house therapy services available on-site
- 24/7 certified wound care nursing staff
The Bad
- One report of a 9-day delay in care after a fall
- No published pricing information available
AI-generated from reviews and community data.
Hillcrest Nursing Center is a senior living community in Round Lake Beach, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 57 reviews.
About Hillcrest Nursing Center
Hillcrest Retirement Village is a nursing center in Round Lake Beach, Illinois, providing around-the-clock nursing care to residents.
The community offers in-house therapy services to meet therapeutic needs on location, and maintains certified wound care nurses on staff 24 hours a day, 7 days a week to assess wounds and develop treatment plans.
Hillcrest provides transportation for residents via a lowered-floor van and serves fresh, high-quality meals prepared according to resident preferences and dietary restrictions.
The community offers a variety of activities including board games, movies, weekly outings, and local performances to keep residents engaged.
Types of Care at Hillcrest Nursing Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
- Transportation Services
Activities
- Day Trips and Outings
- Games
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Hillcrest Nursing Center
4overall · 57 ratings combined
4★ on Google (57)
Trista t
Jun 2026
Watched my grandfather get abused by nurses and the director kicked multiple family members out from seeing my grandfather when we were noticing. I hope no one brings someone there again. The loved one will get bedsores , bruises, and get yelled at by staff and pick and choose who can visit. My grandfather begged for my mom in his last days and thought she abandoned him there (he had dementia) I was still allowed to visit and he was scared, had food all over his face and clothes, nails long. And the one person who did all of that was told not to come back. The director needs to be put in jail for overseeing elder abuse.
Elliot Fitch
Mar 2026
My grandma didn’t get care for 9 days after she fell she is 66 and has felled before and they didn’t send her for a x ray and when we called they said we would get answered by the nurse taking care of her left on voice mail 2 times and when she finally did this nursing home is terrible never send anyone here again they are so sick not checking on my grandma that could have passed out from low blood pressure This place sucks.
Silvia A Montemayor
Jul 2025
Dear Hillcrest Nursing Center Staff,<br><br>I want to extend my heartfelt thanks to all of you for the incredible care and compassion you show each and every day. Your dedication, professionalism, and kindness do not go unnoticed. It’s clear that you consistently go above and beyond—not just in your daily responsibilities, but also whenever extra help is needed.<br><br>Knowing that our loved one is in your care brings immense peace of mind. Your team’s patience, attentiveness, and willingness to assist with anything we ask for is truly appreciated. You embody what it means to serve with heart, and for that, we are sincerely grateful.<br><br>Thank you for all that you do, and for making Hillcrest a place of comfort, dignity, and genuine care.<br><br>Thank You!!
Silvia A Montemayor
Jul 2025
Dear Hillcrest Nursing Center Staff, I want to extend my heartfelt thanks to all of you for the incredible care and compassion you show each and every day. Your dedication, professionalism, and kindness do not go unnoticed. It’s clear that you consistently go above and beyond—not just in your daily responsibilities, but also whenever extra help is needed. Knowing that our loved one is in your care brings immense peace of mind. Your team’s patience, attentiveness, and willingness to assist with anything we ask for is truly appreciated. You embody what it means to serve with heart, and for that, we are sincerely grateful. Thank you for all that you do, and for making Hillcrest a place of comfort, dignity, and genuine care. Thank You!!
Government Inspection History
8 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 13, 2026Health Complaint2 citations
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2026
Feb 17, 2026Health Complaint1 citation
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2026
Jan 14, 2026Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2026
Aug 27, 2025Health Standard10 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 16, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2025
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2025
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2025
Sep 25, 2024Fire Safety StandardHealth Standard8 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Oct 14, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 11, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 11, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 11, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 11, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2024
Feb 20, 2024Health Complaint2 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 8, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 8, 2024
Aug 10, 2023Fire Safety StandardHealth Standard10 citations
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 31, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 23, 2023
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 31, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2023
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2023
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2023
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2023
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2023
Jul 13, 2022Fire Safety Standard2 citations
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 17, 2022
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 3, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Hillcrest Nursing Center offer?
Hillcrest Nursing Center offers Skilled Nursing / Long Term Care.
Where is Hillcrest Nursing Center located?
Hillcrest Nursing Center is located at 1740 North Circuit Drive in Round Lake Beach, Illinois.
What do families say about Hillcrest Nursing Center?
Most reviewers describe Hillcrest Nursing Center as warm, attentive, and responsive, with families praising staff communication and hands-on care for their loved ones. One reviewer reported a serious lapse in follow-up care after a fall, raising concerns about response time in that instance. Overall sentiment is strongly positive, though the community has no published pricing or amenities details listed.
How did Hillcrest Nursing Center do on recent health and safety inspections?
Hillcrest Nursing Center had 8 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Hillcrest Nursing Center?
Submit the Request Information form on this page to connect with Hillcrest Nursing Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Hillcrest Nursing Center? Claim this listing to update photos, pricing, and details. It's free.
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