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Highland Rehabilitation & Health Care Center

904 East 68th Street

3.7(69 ratings)· Kansas City average: 4.2

Part of Tutera Senior Living & Health Care · 88 communities · 4.5★ average

Highland Rehabilitation & Health Care Center — photo 11 / 4

Quick Facts

Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
162
Ownership network
Sister facility to a pricier senior care location
Nursing coverage
24-hour skilled nursing confirmed by a reviewer

What Families Think

Highland Rehabilitation & Health Care Center draws a mix of strongly positive and starkly negative reviews. Many families praise specific staff members for compassionate, attentive care and note real rehab progress, while other reviewers describe serious lapses including missed feedings, unanswered phones, and safety incidents involving falls and improper equipment.

The Good

  • Individual staff members frequently praised by name
  • Reviewers report real rehab and recovery progress
  • 24-hour skilled nursing mentioned as reassuring
  • Facility renovations noted as clean and improved
  • Compassionate care noted especially under hospice

The Bad

  • Multiple reports of unanswered phone calls to reach residents
  • Several reports of neglect including missed feedings and hygiene lapses
  • One report of a fall after inadequate wheelchair restraints
  • One report of a single-person lift instead of required two-person lift
  • Complaints about dated equipment and facility cleanliness

AI-generated from reviews and community data.

About Highland Rehabilitation & Health Care Center

Highland Rehabilitation & Health Care Center is a skilled nursing / long term care community in Kansas City, Missouri.

Families rate Highland Rehabilitation & Health Care Center 3.7 out of 5 based on 69 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.7overall · 69 ratings combined

3.7★ on Google (69)

Julia Bowers

Jun 2026

via Google

Highland and their staff helped my loved one in our family’s time of need. After a hospital stay, my loved one needed additional care and rehabilitation and Highland provided excellent care to get my loved one to be able to live in her own home again. Would recommend admitting loved ones here.

Matthew Russell

Jun 2026

via Google

The worst possible place I could've ended up after discharging from the hospital. I came in already in pain and ten hours later they still hadn't done anything. The staff is completely inattentive and appear completely checked out. They don't seem to want to help as much as they just want their paycheck. It seems as if you ask them for anything it's a major inconvenience. I've never dealt with more incompetent staff. I felt completely neglected and other patients looked neglected as well. They didn't always wear gloves or sanitize the area when administering certain medications nor did they ever let me know what medications I was getting. They were very short with answering questions and never elaborated. Awful bedside manner. The equipment is incredibly dated. The whole facility needs a huge facelift and staff desperately needs retrained if not completely replaced. I feel bad for any of the other patients trapped there

Mary Brown

Apr 2026

via Google

You have some amazing staff members. Henry and Lenore are wonderful. There are more, I wish I could remember their names. They take wonderful care of my friend Mark and are very friendly and helpful to me too. When I get more names I will add them as well.

Kansas City Mobile Notary

Mar 2026

via Google

While assisting clients with mobile notary services, the staff went above and beyond to help with needed documents.

Aretha Gomiller

Jan 2026

via Google

This place is a death trap. If you love your love ones do NOT use this facility. My sister was there for one day day before they neglected her. She is an amputee. The bed did not have any kind of safety features. They placed her in a wheelchair without any restraints. Her daughter walked in to find them picking her up off the floor. She ended up in the emergency room after the fall. Which has caused her to have a setback. I would not recommend even leaving my animals at this facility.

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Frequently Asked Questions

What types of care does Highland Rehabilitation & Health Care Center offer?

Highland Rehabilitation & Health Care Center offers Skilled Nursing / Long Term Care.

Where is Highland Rehabilitation & Health Care Center located?

Highland Rehabilitation & Health Care Center is located at 904 East 68th Street in Kansas City, Missouri.

What do families say about Highland Rehabilitation & Health Care Center?

Highland Rehabilitation & Health Care Center draws a mix of strongly positive and starkly negative reviews. Many families praise specific staff members for compassionate, attentive care and note real rehab progress, while other reviewers describe serious lapses including missed feedings, unanswered phones, and safety incidents involving falls and improper equipment.

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