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Highland Rehabilitation & Nursing Center

120 Highland Avenue

2.9(55 ratings)

Highland Rehabilitation & Nursing Center — photo 11 / 6

Quick Facts

Total units
98
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
98
Licensed capacity
Licensed for up to 98 residents

What Families Think

Reviews for Highland Rehabilitation & Nursing Center are sharply divided: several families praise the rehab therapy and specific caring staff members, while others describe serious lapses in basic care, cleanliness, and staffing. With a 2.9 out of 5 rating from 55 reviews, experiences appear to vary widely depending on the unit or shift.

The Good

  • Physical therapy praised for helping residents recover
  • Specific staff and CNAs singled out as caring
  • Helped residents get back on their feet
  • Recreation programs and activities appreciated by families

The Bad

  • One report of severe understaffing and neglect
  • One account of dirty floors, bedding, and diapers left unchanged
  • One report of a resident's clothing being lost
  • One report of a fall risk resident falling multiple times

AI-generated from reviews and community data.

About Highland Rehabilitation & Nursing Center

Highland Rehabilitation & Nursing Center is a skilled nursing / long term care community in Middletown, New York. The community is licensed for up to 98 residents.

Families rate Highland Rehabilitation & Nursing Center 2.9 out of 5 based on 55 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

2.9overall · 55 ratings combined

2.9★ on Google (55)

Lex Beckwith

Oct 2025

via Google

I have a family member in this facility, and my family member has had a different persons name and room on his wrist band for a while, they cut it off with no thought after confronted, let him fall multiple times knowing he’s a fall risk. No care for their residents and the care they require.

Kisha Griffin

Oct 2025

via Google

My mother was there and after her hip replacement, the place was good clean. Physical therapy went well. The staff was great and is a place that I will send her back if something should happen again and it is local.

S C

Mar 2025

via Google

Great service, Tasha and A nice CNA (I couldn’t get her name ) helped my grandmother with care and we will forever be grateful for you! Thank you Highland Rehab for all that you do! Highly recommended to care for your loved ones.

Nancy Moore

Dec 2024

via Google

My mother was in her for a month or so.This place is nasty. The dirty floor and bedding. They are so understaffed. They need to be shut down. Leaving residence in dirty diapers and beds. They leave the residence sitting 8 hrs or more a day in wheelchair without changing them. I brought clothes for my mother and they lost them all except one outfit, her name was on the inside of them.The nurses are down right nasty. Some of the CNA really care while other are just there for the paycheck. HR or the supervisor never call back. I will never place a family member here again.

erin murphy

Sep 2024

via Google

My Great Aunt was recently at this facility for rehab after a fall and was extremely impressed. The staff was very helpful and engaging, she loved the recreation department and all the programs offered during her stay, the physical therapy department was great in helping her get back on her feet and the nurses were kind and understanding. She said while she hopes to not need to go back, if she was to have to she knows she’ll be cared for there.

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Frequently Asked Questions

What types of care does Highland Rehabilitation & Nursing Center offer?

Highland Rehabilitation & Nursing Center offers Skilled Nursing / Long Term Care.

Where is Highland Rehabilitation & Nursing Center located?

Highland Rehabilitation & Nursing Center is located at 120 Highland Avenue in Middletown, New York.

What do families say about Highland Rehabilitation & Nursing Center?

Reviews for Highland Rehabilitation & Nursing Center are sharply divided: several families praise the rehab therapy and specific caring staff members, while others describe serious lapses in basic care, cleanliness, and staffing. With a 2.9 out of 5 rating from 55 reviews, experiences appear to vary widely depending on the unit or shift.

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