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Reviews for Braemar Living at Wallkill are sharply divided: some families describe compassionate, attentive care that markedly improved a loved one's quality of life, while others report serious neglect, understaffing, and hygiene lapses. The facility holds a 3.6/5 rating from 35 Google reviews, with experiences ranging from glowing praise to accounts of medication errors and residents left unwashed for days.
AI-generated from reviews and community data.
Braemar Living at Wallkill is a senior living community in Middletown, New York offering Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 35 reviews.
Braemar Living at Wallkill is a 200-bed assisted living community in Middletown, New York. The facility offers residential care with on-site amenities including a pub, theater, and chapel, presented as a homey environment rather than institutional in feel.
Family experiences vary considerably. Positive reviewers consistently praise the nursing and care staff as compassionate and competent, with several noting meaningful improvements in their relatives' quality of life and health outcomes after transferring from other facilities. The admission and tour process receives praise for being unhurried and thorough. However, a significant number of families report serious concerns: chronic understaffing (with accounts of only two staff members on duty when four are scheduled), inconsistent medication and meal assistance, and lapses in personal hygiene care and clothing management. One family noted that as care needs increased, the quality of attention declined noticeably.
The facility holds a 3.6/5 Google rating based on 35 reviews. Experiences appear sharply divided between those who found attentive, professional care and those who encountered neglect and inadequate staffing levels. Prospective families should carefully assess current staffing practices and observe care routines directly during multiple visits, particularly if advanced care needs are anticipated.
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Help Me Choose3.6overall · 35 ratings combined
3.6★ on Google (35)
Annemarie Iannolo
Jun 2026
My husband, and his siblings are appreciative and most importantly impressed with the care that your staff provides to their mother, Maria.<br>Maria has received care in other assisted living facilities, but by far,<br>Braemar, has provided the best care.<br>The entire staff manages her with competency and compassionate.<br>I am a Registered Nurse myself, and have practiced in many diverse roles in my career so I can easily recognize<br>exceptional care.
Minnie Vazquez
Oct 2025
My mom moved into Braemar at Montebello a few months ago from another memory care facility, and it has been a true blessing. After significant concerns about her safety and hygiene at her previous home, I’m thrilled to say that Braemar has exceeded my expectations. The nursing staff is exceptional. They’re dedicated, compassionate, supportive and professional, which was clear from our very first meeting during her assessment. The caregivers are attentive, engaging my mom and the other residents with meaningful activities like music events and arts and crafts. Most importantly, they ensure she is healthy, safe, and well cared for. The food is another highlight. It’s delicious with plenty of choices to suit her preferences. The management team made the transition process smooth and stress free, showing genuine care every step of the way. Braemar At Montebello feels like my mom’s forever home, and I’m so grateful to have found such a wonderful place for her. One other mention is my mom is assigned a caseworker who’s very helpful with her needs as well. I highly recommend Braemar!
Simon Schuster
Nov 2024
I received a tour of the facility, and I couldn't be more impressed. Laura the administrator and Beljanny from admissions were so professional and personable. They explained everything there is to know about the facility and answered all my questions. As well, the facility was well maintained and kept very clean. It is a very inviting place, and I would definitely recommend others to go to this wonderful place and call it their home.
Kay Benn
Jun 2024
I took a tour of the facility and the person who was supposed to explain the facility to me was not helpful. She never came in the room, when I got tired of waiting I walked past her and she still said nothing. If this is any example of the services my family will receive no thank you.
Beverly Pasquale
May 2024
My sister was in the memory care unit, unfortunately she had to enter during Covid, so we were only allowed to see her on the balcony outside for the first year, she was always dirty and had other people’s clothes on even though we bought her all new clothes before she went in! We paid a ridiculous amount of money per month, 7500.00 out of pocket for her basically being ignored. It’s a horrendous place as far as the memory care unit goes, can’t comment on the assisted living part.
Braemar Living at Wallkill offers Assisted Living.
Braemar Living at Wallkill is located at 21 Riverside Drive in Middletown, New York.
Reviews for Braemar Living at Wallkill are sharply divided: some families describe compassionate, attentive care that markedly improved a loved one's quality of life, while others report serious neglect, understaffing, and hygiene lapses. The facility holds a 3.6/5 rating from 35 Google reviews, with experiences ranging from glowing praise to accounts of medication errors and residents left unwashed for days.
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