MyLivingChoice

Highland Health Care Center

1450 26th Street

4(102 ratings)· Highland average: 4.4

Highland Health Care Center, photo 11 / 5

Quick Facts

Total units
128
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
128
Veteran care
Only VA-contracted nursing home in southwestern Illinois
Short-term stays
Offers respite care stays for temporary relief
End-of-life care
Hospice care available on a private unit

What Families Think

Highland Health Care Center draws many warm reviews for its friendly, attentive staff, activities program, and support during difficult family transitions, but a notable number of reviewers describe serious lapses in basic care, understaffing, and an aging, sometimes unclean facility. As a VA-contracted skilled nursing home, it serves veterans as well as long-term care residents, with experiences ranging from excellent to alarming.

The Good

  • Staff frequently described as caring and compassionate
  • Active social/activities program with holiday events
  • Social workers praised for helping with admissions and transitions
  • Respite care stays available for short-term needs
  • Family communication and updates on resident health praised

The Bad

  • Multiple reports of residents left unattended on the toilet for long periods
  • Several reviewers describe missed meals and infrequent showers
  • One serious report of delayed wound care and a life-threatening missed potassium issue
  • Reports of urine odor, damaged flooring, and outdated equipment
  • Understaffing noted by several reviewers, especially on weekends

AI-generated from reviews and community data.

Highland Health Care Center is a senior living community in Highland, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 102 reviews.

About Highland Health Care Center

Highland Health Care Center is a skilled nursing / long term care community in Highland, Illinois. The community is licensed for up to 128 residents.

Families rate Highland Health Care Center 4 out of 5 based on 102 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Highland Health Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Highland Health Care Center

4overall · 102 ratings combined

4★ on Google (102)

DALE HEMRICK

Jun 2026

via Google

When I was<br>Taken to this facility from Alton Memorial Hospital, when the EMT’s opened door, there was a strong smell of urine, and emt said “are you sure this is the place”? I said, I had no choice , this is only VA contract nursing home in South Western Illinois! The place is very old and has old equipment, poor lighting, and no patient amenities to speak of! I was in a room barely large enough for one patient but 2 patients shared room, there are communal bathrooms and showers on the floor, if you are mobile, no running water in rooms to wash up or brush your teeth! For a shower, I was taken by wheel chair by two women to a shower room with a chair and was disrobed and I was able to wash hair and clean myself! I had no contact with an MD to try<br>To get my pain meds increased and had. To argue with rn’s about pain meds being dispensed! On the night before my release the med nurse announced they had run out of my pain medication and when I checked out the filling day, I still had not been given any pain meds! We were told the pharmacy they used wouldn’t deliver until 5:00 pm that evening so we. Settled for a Rx to cvs for a 5 day supply of medication! Shame on VA for putting Veterans in such a place!

DALE HEMRICK

Jun 2026

via Google

When I was Taken to this facility from Alton Memorial Hospital, when the EMT’s opened door, there was a strong smell of urine, and emt said “are you sure this is the place”? I said, I had no choice , this is only VA contract nursing home in South Western Illinois! The place is very old and has old equipment, poor lighting, and no patient amenities to speak of! I was in a room barely large enough for one patient but 2 patients shared room, there are communal bathrooms and showers on the floor, if you are mobile, no running water in rooms to wash up or brush your teeth! For a shower, I was taken by wheel chair by two women to a shower room with a chair and was disrobed and I was able to wash hair and clean myself! I had no contact with an MD to try To get my pain meds increased and had. To argue with rn’s about pain meds being dispensed! On the night before my release the med nurse announced they had run out of my pain medication and when I checked out the filling day, I still had not been given any pain meds! We were told the pharmacy they used wouldn’t deliver until 5:00 pm that evening so we. Settled for a Rx to cvs for a 5 day supply of medication! Shame on VA for putting Veterans in such a place!

Yvette Paris

Jun 2026

via Google

My father recently spent approximately two weeks at Highland Health Care Center due to a failed hip replacement that left him at high risk for falls.<br><br>Unfortunately, our experience was very different from the impression created by the facility’s online photos and reviews. Upon entering the facility, I observed a strong odor of urine, damaged flooring repaired with duct tape, poor lighting, crowded rooms, and generally unclean conditions.<br><br>More concerning were issues related to resident care. My father reported being left on the toilet for more than 30 minutes on multiple occasions while waiting for assistance. He missed multiple meals and received only one shower during his stay. I also observed residents who appeared confused wandering the hallways without obvious supervision.<br><br>What saddened me most was that the staff did not seem uncaring—they seemed overwhelmed. During discharge, I witnessed a nurse struggling to manage physician communication, pharmacy delays, and patient needs simultaneously. My impression was that the facility may be facing staffing or operational challenges that are affecting resident care.<br><br>As both a family member and a healthcare designer, I understand how much the physical environment and quality of care affect a person’s dignity, comfort, and well-being. Based on our experience, I would encourage families to visit in person and ask detailed questions before selecting this facility.

William Augustin

Jun 2026

via Google

It’s obvious you are working very hard to improve the quality of your facilities.<br>It really shows. Your staff has been top notch from the beginning so all the improvement has been done to the facilities. Thank you so much for allowing us to do a communion service at your facility.

Mike Myler

Mar 2026

via Google

Great staff who get to know their residents and treat them with affection and respect.

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Government Inspection History

14 inspection visits in the last three years, 44 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 5, 2025Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 15, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 15, 2025

Sep 4, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Sep 5, 2025

May 21, 2025Fire Safety Complaint1 citation
  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 30, 2025

Apr 17, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2025

Dec 5, 2024Health Complaint1 citation
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2024

Sep 27, 2024Fire Safety StandardHealth Standard8 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 4, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 6, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2024

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 4, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2024

  • Implement a program that monitors antibiotic use.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 4, 2024

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternCorrected Oct 10, 2024

Jun 27, 2024Health Complaint3 citations
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 9, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 9, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 9, 2024

Jun 7, 2024Health Complaint1 citation
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2024

Mar 15, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 22, 2024

Nov 3, 2023Infection ControlNo citations
Oct 25, 2023Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 26, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 26, 2023

Oct 13, 2023Fire Safety StandardHealth ComplaintHealth Standard14 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 14, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 19, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2023

  • Implement a program that monitors antibiotic use.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 26, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 26, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 25, 2023

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2023

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternCorrected Oct 25, 2023

Aug 10, 2023Health Complaint1 citation
  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2023

Dec 9, 2022Fire Safety StandardHealth Standard8 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 10, 2023

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2023

  • Implement a program that monitors antibiotic use.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 19, 2022

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 8, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2023

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternCorrected Dec 19, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Highland Health Care Center offer?

Highland Health Care Center offers Skilled Nursing / Long Term Care.

Where is Highland Health Care Center located?

Highland Health Care Center is located at 1450 26th Street in Highland, Illinois.

What do families say about Highland Health Care Center?

Highland Health Care Center draws many warm reviews for its friendly, attentive staff, activities program, and support during difficult family transitions, but a notable number of reviewers describe serious lapses in basic care, understaffing, and an aging, sometimes unclean facility. As a VA-contracted skilled nursing home, it serves veterans as well as long-term care residents, with experiences ranging from excellent to alarming.

How did Highland Health Care Center do on recent health and safety inspections?

Highland Health Care Center had 14 government inspection visits in the last three years, with 44 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Highland Health Care Center?

Submit the Request Information form on this page to connect with Highland Health Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Highland Health Care Center? Claim this listing to update photos, pricing, and details. It's free.

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