Penelope B
May 2026
Such a great place my mom loves it here and she has a big room and the food is top notch
High Point Residence Germantown South Assisted Living Facility Wisconsin
W150N11127 Fond du Lac Ave3.8(28 ratings)· Germantown average: 4.4
Part of The High Point Residences · 5 communities · 4.4★ average · (2 others nearby)
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1 / 6Quick Facts
- Licensed capacity
- 46 residents
- Licensed operator
- Eh Germantown South LLC
- Medicaid timeline
- Requires about 18 months of private pay before Medicaid
- Emergency alerts
- No call bell or personal alert device in rooms
- Dementia care fit
- Reportedly unable to accommodate dementia-related behavioral needs
Wisconsin DHS
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for High Point Residence Germantown South are sharply split: many families praise the cleanliness, food, activities, and especially the on-site management (particularly staff named Erin and Michelle), describing a homey, caring atmosphere. However, a significant number of reviewers report serious safety and staffing problems, including a fall due to lack of emergency alert devices, missed UTI treatment leading to hospitalization, missing personal items, and inconsistent care execution.
What reviewers praise
- Reviewers consistently describe the facility as clean
- Staff frequently praised as caring and attentive
- Meals described as delicious and well-prepared
- Variety of activities like exercise classes and games
- Management, especially Erin and Michelle, praised by name
- Homey, non-institutional feel with fireplaces and outdoor space
What reviewers flag
- Multiple reports of understaffing impacting resident care
- One report of a fall with no call bell or alert device
- Reports of missing money and personal belongings
- Reports of inconsistent housekeeping and laundry handling
- One report of delayed UTI treatment leading to hospitalization
AI-generated from reviews and community data.
High Point Residence Germantown South Assisted Living Facility Wisconsin is a senior living community in Germantown, Wisconsin offering Assisted Living and Independent Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.8 out of 5 across 28 reviews.
About High Point Residence Germantown South Assisted Living Facility Wisconsin
High Point Residence Germantown South is an assisted living and independent living community in Germantown, Wisconsin. The facility offers 24-hour staff, medication management, an emergency call system, housekeeping, and wheelchair accessibility. Residents enjoy gathering and activity spaces, social activities, and on-site meals.
Reviews are mixed across multiple areas of operation. Several reviewers praised the cleanliness, pleasant staff, varied activities, quality meals, and homey atmosphere that doesn't feel institutional. However, other families reported significant concerns with staffing levels, inconsistent care such as delayed or missed personal care tasks, lost belongings during laundry, and delayed response to residents in need. One reviewer wrote that their mother "lay in front of an open window all night, calling for help that did not arrive until 8 am" after a fall. Communication and consistency in care delivery appear to be ongoing challenges cited by multiple families.
Types of Care at High Point Residence Germantown South Assisted Living Facility Wisconsin
Assisted LivingIndependent Living
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
Activities
- Social Activities
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Help Me ChooseReviews of High Point Residence Germantown South Assisted Living Facility Wisconsin
3.8overall · 28 ratings combined
3.8★ on Google (28)
Dina
May 2026
It's gotten so bad that they don't even have an actual cleaning crew come in and CLEAN anymore. I'm reporting this place to the state.
Ben Pinnow
Apr 2026
Erin did an excellent job assisting our family member with their transition into their new home. Her professionalism and extensive knowledge helped put our entire family at ease throughout the process.
Colleen R
Jan 2026
Not recommended! You're initially given info that's great and you think your loved one will be taken care of with no worries.<br>1) there was NOT nightly 2 hour checks<br>2) there is no shower schedule, you have to keep after staff to get showers done<br>3) the 2 times I had the facility do my mother's laundry, things were misplaced and the 2nd time her clothing completely disappeared!<br>4) a couple of staff members were really good at care giving but that was few and far between. Turnover rate is high. I definitely did not experience a high staff to resident ratio.<br>5) My mother had money stolen (never leave your loved one with cash) also a curling iron and Christmas decorations..<br>Yes you heard me Christmas decorations stolen.<br>6) My mother had reoccurring uti's, on several occasions, I myself, had to take her urine sample to the clinic, for whatever reason, it was not picked up in a timely manner.<br>I get this is a very difficult decision to have your loved one placed in assisted living, it's not easy on anyone. It took me a year to write this review, sadly my mother passed away at highpoint in December 2024. I didn't feel right not saying anything. My hope is that another family doesn't experience this painful, stressful situation.
Cory Brearley
Dec 2025
Has an up North vibe to this place always cozy and warm feeling when you walk in. Building is kept clean all the time staff is friendly. Manager, Erin—she is absolutely wonderful!
Frequently Asked Questions
What types of care does High Point Residence Germantown South Assisted Living Facility Wisconsin offer?
High Point Residence Germantown South Assisted Living Facility Wisconsin offers Assisted Living and Independent Living.
Where is High Point Residence Germantown South Assisted Living Facility Wisconsin located?
High Point Residence Germantown South Assisted Living Facility Wisconsin is located at W150N11127 Fond du Lac Ave in Germantown, Wisconsin.
What do families say about High Point Residence Germantown South Assisted Living Facility Wisconsin?
High Point Residence Germantown South Assisted Living Facility Wisconsin carries a 3.8 out of 5 rating from 28 Google reviews. Reviews for High Point Residence Germantown South are sharply split: many families praise the cleanliness, food, activities, and especially the on-site management (particularly staff named Erin and Michelle), describing a homey, caring atmosphere. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit High Point Residence Germantown South Assisted Living Facility Wisconsin?
Submit the Request Information form on this page, or contact High Point Residence Germantown South Assisted Living Facility Wisconsin directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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Prefer to stay home?
Home care agencies serving Germantown bring help to the house: daily living, companionship, and respite for family caregivers.
