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The Villages At Red Mountain

4, 8035 E Brown Rd

3.8(142 ratings)

The Villages At Red Mountain — photo 11 / 8

Quick Facts

Year opened
1985
Community layout
Eight separate cottage-style homes, 16 rooms each
Nursing oversight
Regular RN wellness checks included in care

What Families Think

Reviews for this Mesa community are sharply divided: dozens of families praise the caring, attentive admissions and caregiving staff and describe a clean, home-like cottage setting, while a smaller but serious set of reviews describe neglect, understaffing, and even a reported state intervention. Many reviewers single out specific staff members by name for going above and beyond during difficult transitions, but others warn of unanswered needs, poor hygiene, and a resident's death they attribute to mistreatment.

The Good

  • Staff repeatedly praised by name for compassionate, personal help
  • Clean, home-like cottage-style residences noted by many
  • Regular RN wellness checks included in care
  • Scheduled transportation and daily life engagement activities
  • Smooth admissions help with move-in and paperwork
  • Many long-term residents and families report feeling safe and cared for

The Bad

  • Multiple reports of neglect, poor hygiene, and unanswered resident needs
  • One report of severe understaffing (1 caregiver to 18 residents)
  • One review reports a resident's death linked to alleged neglect
  • One review references a 2024 state intervention/takeover of the facility
  • Large gap between Google ratings and Yelp ratings suggests inconsistent experiences

AI-generated from reviews and community data.

About The Villages At Red Mountain

Welcome to Heritage Village Assisted Living of Mesa, Arizona

It is our goal to create and provide a safe home-like environment for each of our residents and Super Caregivers.  The way we provide this environment is by making our communities beautiful, clean and delivering “WOW” experiences.

Our SUPER Caregivers are committed to providing the following to our residents:

•    Delivering “WOW” Experiences
•    Being Flexible and Teachable
•    Being Responsible
•    Being Compassionate
•    Creating Positive Interactions
•    Building Staff Synergy
•    Communicating
•    Creating a Home-Like Environment
•    Being a SUPER Caregiver
•    Creating Fun, Smiles and Laughter

We know that if your loved one is in need of Assisted Living then Heritage Village is a wonderful place to call home.  Thank you for placing your trust in us and allowing us to care for your loved one.

Heritage Village is a unique community consisting of eight individual custom homes on a five-acre parcel of land in Northeast Mesa, Arizona. Each home is 6,500 square feet in size with sixteen private rooms and bathrooms.

We invite you to click on the “Schedule a Tour of our Community” button below. We look forward to meeting with you.

Assisted Living

Is It Time For Assisted Living?

Is it time for Assisted Living?  We get asked the same question all the time, “How do I know when it’s the right time to move my mom/ dad into assisted living?” We hope we can help you answer this question. A lot of times when it comes time to move mom or dad into assisted living people worry they are stripping away all of their independence, we know that some independence is lost, but for what gain? Take Gloria for example, she was like a lot of other elderly ladies: a widow living at her home alone, she wanted to remain fully independent even if that meant crawling down her stairs when she was not steady enough to walk down them, she stopped eating proper meals, and even tried to take her own garbage out when she knew several neighbors and family members she could call for help. After some time Gloria went to the garage to take the trash to the can and had a fall, she didn’t have a phone with her so she laid there until she was found by family, which ended with a fractured hip, hospital stay, followed by some lengthy rehab. Her family knew it was time to move grandma into Assisted Living! Although she felt like some of her independence was lost; she quickly made some friends, started eating a lot better, and started participating in activities. All the while enjoying her own space that was decorated like her home, and continuing to do things on her own but having the help when she needed it. Gloria never fully recovered from her fall, and used a walker to keep her steady while walking. The family couldn’t help but think of how things would have been different if they had moved her in sooner, before a bad accident. So when you are wondering if it’s the right time to move mom or dad to assisted living, think of this: Do you worry when they are home alone? Are they steady on their feet? Do they eat properly? Are they taking their medications? Our opinion is that though a little independence is given up, sometimes moving them in before something bad forces it actually allows them more independence in the long run! Gloria’s family was so grateful that they had the opportunity to give her the best quality of life up until the end.  Which is our goal in providing care to all of our residents.

At Heritage Village Assisted Living we provide the following assisted living services

•    Three meals daily
•    24 hour care
•    Life enhancing activities
•    Regular wellness checks by RN
•    Scheduled transportation
•    Housekeeping and linen service
•    Cable television
•    Assistance with bathing, dressing, grooming
•    Medication administration
•    Laundry service
•    Escort to meals and activities
•    Assistance with ambulation and transfers
•    Incontinence care
•    Special diets
•    Eating assistance

These services are provided at Heritage Village Assisted Living. Our private studios have private bathrooms, large ceilings, individual controls for heating and A/C, and much more.

Memory Care

Memory Care at Heritage Village Assisted Living

At Heritage Village Assisted Living, our goal is to provide the highest quality-of-life for each of our residents. Heritage Village is dedicated to our life engagement philosophy of the social, psychological, spiritual and physical well-being of each individual.

This dedication is reflected in every effort our community makes in caring for residents who have been diagnosed with Alzheimer’s Disease or other related dementias. Our intent is to allow each resident to function independently at their level of ability, while providing care and assistance where needed.

Our Life Engagement programs are developed around each person’s specific interests, abilities, past history and routine. Engagements flow throughout each day to promote cognitive, sensory, creative and physical skills.

Types of Care

Assisted LivingAt-Home CareHome Health and HospiceMemory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Salon / Barber
  • Security
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

3.8overall · 142 ratings combined

4.3★ on Google (114) · 1.7★ on Yelp (28) · Yelp page ↗

Shermaine Napier

May 2026

via Google

Abigail was absolutely wonderful! I recently brought a client to tour the community, and although Bailey, the Marketing Director, was already assisting another family, Abigail stepped right in and took the time to give us an amazing tour. She was warm, knowledgeable, patient, and truly passionate about the community and the residents she serves. She made my client feel comfortable and welcomed from the moment we arrived, and she did a fantastic job explaining the activities, care, and overall atmosphere of the community. We were very impressed not only with Abigail’s professionalism and kindness, but also with the community itself. Thank you, Abigail, for going above and beyond and providing such outstanding service. It truly made a difference! Shermaine Napier 4 The Love of Hearts

Paula Justen

Mar 2026

via Google

Great staff, good care. Lots of activities and outings.

Donna Griffth

Mar 2026

via Google

Very clean, care staff caring and knowledgeable, food is tasty and pleasing to the eye, a problem don’t worry handled in timely manner. I am living here going on 3 years.

ben hargis

Feb 2026

via Google

Looking forward to the mixer tomorrow afternoon. We Love being a Mobile Notary for residents of The Villages at Red Mountain 🥰

Bonnie Atilano

Nov 2025

via Google

A friend of ours had great care here!! Couldn’t have asked for a better staff. They are loving caring like it was their own family.

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Frequently Asked Questions

What types of care does The Villages At Red Mountain offer?

The Villages At Red Mountain offers Assisted Living, At-Home Care, Memory Care and Skilled Nursing / Long Term Care.

Where is The Villages At Red Mountain located?

The Villages At Red Mountain is located at 4, 8035 E Brown Rd in Mesa, Arizona.

What do families say about The Villages At Red Mountain?

Reviews for this Mesa community are sharply divided: dozens of families praise the caring, attentive admissions and caregiving staff and describe a clean, home-like cottage setting, while a smaller but serious set of reviews describe neglect, understaffing, and even a reported state intervention. Many reviewers single out specific staff members by name for going above and beyond during difficult transitions, but others warn of unanswered needs, poor hygiene, and a resident's death they attribute to mistreatment.

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