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Heritage Pointe Senior Living

1030 S Maple Ave

3.3(13 ratings)· Cookeville average: 4.3

Heritage Pointe Senior Living — photo 1

Quick Facts

What Families Think

Heritage Pointe is a combined skilled nursing and assisted living community in Cookeville, TN, with a mixed reputation among families. Some reviewers praise the caring staff, activities, and food, while others report serious concerns about neglect, feeding assistance, and cleanliness.

The Good

  • Staff described as caring and attentive
  • Residents enjoy fun, engaging activities
  • Food praised by several families
  • Multiple generations of one family have lived here
  • Allows residents to maintain independence

The Bad

  • One report of severe neglect and inadequate feeding assistance leading to death
  • One report of bedbug and ant infestation in rooms
  • One report of confrontational administrator behavior toward families
  • No published pricing available on this page

AI-generated from reviews and community data.

About Heritage Pointe Senior Living

Heritage Pointe Senior Living is a skilled nursing / long term care and assisted living community in Cookeville, Tennessee.

Families rate Heritage Pointe Senior Living 3.3 out of 5 based on 13 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Assisted LivingSkilled Nursing / Long Term Care

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Reviews

3.3overall · 13 ratings combined

3.3★ on Google (13)

Jacki Denney

Jun 2025

via Google

My dad was there and had an issue and went to Cookeville hospital then to rehab. He was discharged back to HP on a pureed diet. After awhile he was weak and depressed because he became too weak to feed himself . I left him April 1 to come home to California's and May 9 I returned to care for him at my niece’s home because he wasnt being cared for there. At that point he had skin covering his skeleton. He died two weeks later. The facility was charging $5800 and said they couldn’t feed him. I am In disbelief that anyone can just put food down in front of someone walk away and then pick up the food untouched without a conscious! They should have never taken him back from rehab if he wasn’t appropriate for the assistance needed for his care. Dad was on hospice and speaking to the nurses i could tell he wasn't getting f what he needed. Thats when my niece stepped up and rescued him but it was too late. Dad was too far gone. The fact they allowed him to stay in that facility knowing they weren't providing what he needed breaks my heart. My sister was in charge if everything and has no idea what it tales to care for someone and she allowed it but someone should have let her know they couldn't provide what he needed. Their solution was to mive him to memory care in that facility and charge $1000 more a month. People need to be aware assisted living is nit for patients who actually need assistance with ADLs.

Mickie Malham

May 2025

via Google

Thank you Heritage Pointe for taking such great care of my mother and allowing her to still have her independence. She loves her new home, new friends, and all the fun activities! We love how welcome we feel every time we stop by!

Olivia Jaques

May 2025

via Google

My grandmother, Jane, lives here and has had the best experience! She’s been here a year and, before that, my great grandmother was here. It’s a wonderful staff. They plan so many fun activities for the residents. We love Heritage Pointe!

Lisa Phillips

Dec 2024

via Google

My mom lives at this community. I am very very impressed with the care that she gets. The food and activities are also wonderful. I highly recommend this place for your your loved one.

Lynnsy Gaw

Oct 2024

via Google

I wouldn’t put my family here unless I truly didn’t care about them. It’s $5k for a room, which are infested with bedbugs and ants. Administrator Mike brags about evicting the residents for “disrespecting his staff,” but he is the only person that’s been disrespectful in that building.

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Frequently Asked Questions

What types of care does Heritage Pointe Senior Living offer?

Heritage Pointe Senior Living offers Assisted Living and Skilled Nursing / Long Term Care.

Where is Heritage Pointe Senior Living located?

Heritage Pointe Senior Living is located at 1030 S Maple Ave in Cookeville, Tennessee.

What do families say about Heritage Pointe Senior Living?

Heritage Pointe is a combined skilled nursing and assisted living community in Cookeville, TN, with a mixed reputation among families. Some reviewers praise the caring staff, activities, and food, while others report serious concerns about neglect, feeding assistance, and cleanliness.

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