1 / 5Home Instead in Cookeville offers home health and hospice services, and most reviewers describe caregivers as compassionate, professional, and like family for long-term clients. A couple of reviews raise concerns about the agency's willingness to serve clients needing only a few hours of care per week.
AI-generated from reviews and community data.
Home Instead is a home care agency serving Cookeville, Tennessee offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 4.6 out of 5 across 19 reviews.
Home Instead in Cookeville, Tennessee, provides home health and hospice care to clients in their own homes. The service covers both short-term support and ongoing care for individuals managing recovery or end-of-life needs.
Families who have worked with Home Instead emphasize the personal connection caregivers build with clients and their households. One family described caregivers as becoming "part of our family," noting they maintained "safety, compassion and dignity" while caring for a spouse recovering from stroke over more than a year. Individual caregivers have earned specific praise for taking initiative and going beyond what families expected to ask for, and office staff are noted as communicative and responsive.
The community holds a 4.6 out of 5 rating across 19 Google reviews. Some families have expressed frustration with service changes or operational details, though the bulk of feedback reflects satisfaction with the quality of care and the relationships formed between caregivers and the families they serve.
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Help Me Choose4.6overall · 19 ratings combined
4.6★ on Google (19)
Destiny
Aug 2025
this gps on Google maps is incorrect and had caused me some problem as to giving a false time line and this continues to happen. there's only one other explanation 4 this and that's if someone else is logged on into one of my accounts and its showing there location as my time line instead ???? Has this happened to anyone else?
Karen King (OrigKarebear)
Apr 2023
Before they so rudely and abruptly dropped me as a client, for the purpose taking on ONLY clients that would require 8 to 12 hours a day care. I actually liked not only the people in the office who were very communicative, but I also liked the staff that they had coming to help me. I thought it very unprofessional that they did this, to anybody who didn't get more help. I only received 2 hours a week, I currently only need 4 hours a week and with only 4 hours they still will not take me on as a client. I find that just a little upsetting to say the least, especially when I was such a easy to care for client. I did not ask anything of the caregivers that was not specifically on their list, of things that they did for their clients, so I have revised my assessment of the company. Because of what they did, I'm with a company that I am not happy with, I'm not very happy with my caregiver, she does okay but she does not do as good a job as the girls that I had with this company.
Andrea Burckhard
Nov 2020
Home Instead has been like family in our home. They have been taking care of my husband Terry, post stroke and have been caring, compassionate and have given us professional, over the top care for over 12 months now. The Home Instead caregivers have become part of our family and have kept safety, compassion and dignity in mind with Terry's care plan. Thank you Home Instead. Thank you for being part of our family and allowing me the comfort to return back to work and provide for my family.
PaminTN
May 2017
I am very happy with the help we received. I only wish we had started sooner. Abigail was wonderful and took initiative to help with things I didn't think to ask her to do.
Greg Hixenbaugh
Oct 2015
What a great education they provide. I would recommend this to any others in this industry. I look forward to learning more & developing my professional skills within this organization. Well presented & educational. #bestteacherEVER.
Home Instead offers At-Home Care.
Home Instead is located at 708 E 10th St in Cookeville, Tennessee.
Home Instead in Cookeville offers home health and hospice services, and most reviewers describe caregivers as compassionate, professional, and like family for long-term clients. A couple of reviews raise concerns about the agency's willingness to serve clients needing only a few hours of care per week.
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