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Heritage Plaza Nursing Center

600 W 52nd St

3.6(31 ratings)· Texarkana average: 4.3

Part of StoneGate Senior Living · 31 communities · 3.7★ average

Heritage Plaza Nursing Center — photo 11 / 2

Quick Facts

Total units
95
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
95
Care Setting
Skilled nursing facility, not assisted living
Quality Rating
5-star CMS Quality Measures rating
Additional Services
Offers hospice services on-site
Payment Options
Accepts private pay, Medicaid, and LTC insurance

What Families Think

Reviews of Heritage Plaza Nursing Center are sharply mixed, with several families reporting serious concerns about slow response times, cleanliness, and staff attitude, while at least one family praised attentive, communicative care. Complaints about food and bed comfort also appear more than once.

The Good

  • One family praised attentive, communicative staff care
  • Therapy services described as awesome by a reviewer
  • 5-star CMS Quality Measures rating cited
  • Accepts Medicaid and Long-Term Care Insurance

The Bad

  • Multiple reports of slow call-button response times
  • Several reviewers described unpleasant odors and poor hygiene
  • Multiple complaints about rude or inattentive nursing staff
  • Several reviewers criticized food quality and old beds

AI-generated from reviews and community data.

About Heritage Plaza Nursing Center

Heritage Plaza Nursing Center is a skilled nursing facility in Texarkana, Texas, offering short-term skilled nursing and therapies, long-term care, respite care, and hospice services. The community accommodates all payor types, including Private Pay, Medicaid, and Long-term Care Insurance, with large, spacious rooms available to residents.

The facility provides comprehensive rehabilitation services and is staffed by a skilled nursing team committed to individualized programs. Heritage Plaza has received a 5-star rating in Quality Measures by the Centers for Medicaid and Medicare Services.

The community offers a variety of upscale amenities, including a concierge admissions process and meal service. Staff are available 24/7 to assist residents and their families with their needs and questions.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.6overall · 31 ratings combined

3.6★ on Google (31)

Cynthia Young

May 2026

via Google

I was brought there put in my room nobody came for a long time I would push my button and it would take hour to an hour and a half for somebody to come they came at 6:00 to pick up my dinner tray ask me if I wanted to go to bed I said not yet they came at 7:00 asked me if I wanted to go to bed I said no not yet then I was left high and dry the nurse came in between 10:00 and 11:00 I told her that my catheter was really hurting and she said that she would go get some stuff and if I would get in bed she would fix it she never came back 12:30 the next day another nurse came in and fixed my catheter and at 2:00 the previous morning another aid from another Wing came down and saw me sitting in my wheelchair crying my eyes out in pain and she got me in bed and tried to make me as comfortable as she could she was a sweetheart and then she checked on me the next day and they didn't invite me to go to the dining room to eat or anything until I had family members complain and got me help this is totally unacceptable just because I was there for a rehab does not mean I'm not a person that needs help I needed help with walking and getting around but they left me high and dry and why I was transferred the age that helped me at 2:00 in the morning and checked on me the next day told me to call her Lee and I remember that because that's my middle name that's how I associated it she was very sweet and right before I was transferred I don't know her name but there was a CNA that gave me a bed bath she was very sweet and very nice a little rough around the catheter so it hurt a little bit but she got me clean and she was very nice she helped me get dressed so when they came to transfer me I was ready

Henry Grant

May 2026

via Google

The CNA are rough handling me with my arthritis condition and the food is terrible...

Ann

Feb 2026

via Google

Since this is the very first place I've ever been in the therapy that has been awesome the food hasn't been very well the beds are horrible they need new beds other than that since it's the first place I've ever been is very well I'll have to give it three stars

Sarah Hooker

Aug 2025

via Google

I had a delivery here and when I walked in all the patients were just parked in their wheelchairs away from each other with no tv/activities and it was silent. All of the nurses were just sitting around talking. I would never trust this place with anyone I love.

Vanessa Barina

Nov 2024

via Google

I have had experiences at a few nursing facilities the past two years and this facility is by far the BEST. The staff keeps me updated constantly. I never wanted to have to put my dad in a facility but I’m glad since I did, that he is here. Fully staffed with caring individuals who show they enjoy their jobs. They are formerly and knowledgeable and patient. I don’t ever have to worry about my dad with him here. I am so thankful for each and every one of them from the CNAs to the Nurses to the administration staff. Top notch. ALL OF THEM.

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Frequently Asked Questions

What types of care does Heritage Plaza Nursing Center offer?

Heritage Plaza Nursing Center offers Skilled Nursing / Long Term Care.

Where is Heritage Plaza Nursing Center located?

Heritage Plaza Nursing Center is located at 600 W 52nd St in Texarkana, Texas.

What do families say about Heritage Plaza Nursing Center?

Reviews of Heritage Plaza Nursing Center are sharply mixed, with several families reporting serious concerns about slow response times, cleanliness, and staff attitude, while at least one family praised attentive, communicative care. Complaints about food and bed comfort also appear more than once.

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