Shelly King
Dec 2024
The care team there is very friendly and gives great effort to provide the best care to your loved one. It has given me peace of mind to know my mom is being cared for.
Heritage Park Village
1714 N Edwards St
3.7(10 ratings)· Mount Pleasant average: 4.4
1 / 5Quick Facts
- Total units
- 51
- Licensed capacity
- 51 residents
- Ownership
- Family-owned and operated community
- Staff continuity
- Same caregivers retained across multiple years
- Care unit naming
- Memory care area called "the Pines"
Texas HHSC
What Families Think
Families generally describe Heritage Park Village as a caring, family-owned assisted living community where staff know residents personally and keep families updated on health changes. However, food quality is a recurring concern, and one review raises a serious complaint about a caregiver's conduct and communication with a resident's family.
The Good
- Staff described as caring and attentive
- Long-tenured employees who know residents by name
- Family notified promptly about health changes
- Family-owned and operated community
- Personalized approach to daily care needs
The Bad
- Multiple complaints about low food quality and small portions
- One serious report of a caregiver lying and stonewalling family
- No published pricing available
AI-generated from reviews and community data.
About Heritage Park Village
Heritage Park Village is an assisted living community in Mount Pleasant, Texas, offering private apartments with 24/7 care staff available to residents who need daily support while maintaining their independence.
The community provides comprehensive services including meal preparation, medication management, social events, and transportation. Care staff are trained to learn residents' names and individual needs, creating a personalized approach to daily living assistance.
Heritage Park Village emphasizes a family-style environment where residents participate in home-cooked meals, recreational activities, and community social events designed to foster connection among residents and staff. The facility maintains a clean living environment and coordinates care transitions to help new residents settle into their apartments and meet neighbors.
The community is family-owned and operated, with staff trained to monitor residents' health and communicate changes to families. The approach balances oversight with resident privacy and independence, allowing individuals to live on their own terms with professional support available as needed.
Types of Care
Assisted Living
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Help Me ChooseReviews
3.7overall · 10 ratings combined
3.7★ on Google (10)
Mary Howard
Nov 2024
I can't say enough good things about Heritage Park! My mother-in-law was there a few years ago, before she passed. They were great and took exceptional care of her. When she broke her hip and had to be at another facility for a short period of time, I realized just how lucky we were! Now my mother is living there. When the Doctor said she couldn't live by herself anymore this was the first place I called. Once again, the staff is wonderful! Some of the same employees (Connie & Maria) are still there from when my MIL was a resident. They keep me informed about what is going on with her or if she is having any issues they call me. Dementia is hard, but knowing she is well cared for helps a lot. Mary H
Nicki Dowd
Aug 2017
If you have a loved one who lives in the Pines...beware... The caregiver "Jessica" will lie to you...she will stonewall...She immediately made a call to admin and the POA after I visited my mother. Jessica is a liar and trouble maker. Good luck with this facility if you make the unwise choice to place your loved one here.
Shahlene Gentry
Apr 2017
Great place to get some exercise, take the kids or just go for a walk.
Hazel Rudd
Mar 2017
Heritage Park is a fairly nice assisted living facility. My only complaint is that their food is not very nutritional. Although, they have improved it, compared to a year or two ago. Occasionally, they serve a decent meal, but that is few & hard between. They serve a lot of casserole dishes in which the meat is scarce. For instance in a chicken casserole you might find 3 tiny pieces of chicken!!!! I think that is pitiful! They seldom serve dark green salads & good healthy vegetables. They scrimp on the food there. For instance if they serve fried chicken, you might get a wing & a leg, if you are lucky! Based the cost of the rent, you would think the food would be better quality! My concern is that the elderly people that live there & eat their low quality food; that their health is compromised.
Frequently Asked Questions
What types of care does Heritage Park Village offer?
Heritage Park Village offers Assisted Living.
Where is Heritage Park Village located?
Heritage Park Village is located at 1714 N Edwards St in Mount Pleasant, Texas.
What do families say about Heritage Park Village?
Families generally describe Heritage Park Village as a caring, family-owned assisted living community where staff know residents personally and keep families updated on health changes. However, food quality is a recurring concern, and one review raises a serious complaint about a caregiver's conduct and communication with a resident's family.
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