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Heritage Living Center in Conway, Arkansas draws consistent praise for its rehabilitation therapy team and many nurses and CNAs, with numerous families reporting successful recoveries after surgery, stroke, or injury. At the same time, a notable number of reviewers describe serious lapses—understaffing, cleanliness problems, missed medical warning signs, and troubling billing or communication incidents—suggesting care quality can vary significantly between stays.
AI-generated from reviews and community data.
Heritage Living Center is a senior living community in Conway, Arkansas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 72 reviews.
Heritage Living Center in Conway, Arkansas offers both short-term rehabilitation and long-term care in a setting designed to feel safe, comfortable, and home-like. Residents stay in private rooms with private showers, whether they are recovering from an illness or injury on a short-term basis or residing at the community for ongoing care.
Clinical services include physical therapy, occupational therapy, and speech therapy for residents working toward recovery or maintaining function. A full kitchen and bathroom are available on-site to help residents practice daily living skills as they transition back home.
Dining is overseen by a registered dietitian who develops menus intended to be both appetizing and nourishing, contributing to a home-like atmosphere. Meals are served in a large communal dining space that supports an engaging, social mealtime experience, and the community's entryway features a fireplace.
Each hallway includes its own day space for both long-term and short-term residents, offering convenient common areas close to residents' rooms. Outdoors, an enclosed courtyard with a gazebo and a concrete walking path gives residents a place to spend time in fresh air.
The team at Heritage Living Center emphasizes a warm, welcoming environment with caring professionals focused on enhancing residents' quality of life and treating each person with professionalism, warmth, and respect.
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Help Me Choose4.4overall · 72 ratings combined
4.4★ on Google (72)
Robin Tucker
Jul 2026
My Mother was a recent rehab patient and was at Heritage for a month. She had a very positive experience there. The staff was helpful, knowledgeable and attentive and the OT/PT staff were excellent! Also, the nurses & CNA’s were great. Shout out to Dee 😊. Overall, a good experience.
Katelyn Gale
Apr 2026
CNA’s at night don’t check on the residents and let them sit for hours even if they have fallen and hit their heads. Then when asked about why my family was left alone for so long even though there is supposed to be “24/7 care” management just gives you the run around. They take no accountability.
Dianne Creech
Jan 2026
Everyone was super nice and professional.
Sandra Windsor
Jan 2026
Everyone was so helpful. The therapy group was great and the aides and nurses were so helpful. Thank you all for the care and compassion you showed me.
Mel Fason
Nov 2025
Ridiculous. After a major surgery, my grandfather was sent here, developed pneumonia & had fluid building up around his lungs which was slowly suffocating him to death over the course of 3 days. His breathing was obviously awful & getting worse. He received little to no attention to his medical needs here until family noticed during a visit the severity of his condition & demanded an ambulance. The hospital said he was on death's door & wouldn't have survived the night if they hadn't brought him when they did. His lung had collapsed from the pressure of the fluid in his chest, & he was on a ventilator for weeks. It took over 2 months just to be able to have a conversation with him again. We will never trust this place again. Their carelessness almost killed him.
5 inspection visits in the last three years, 17 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2025
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2024
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2024
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 20, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 20, 2023
Install a fire alarm system that can be heard throughout the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 8, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 8, 2023
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 8, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 8, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Heritage Living Center offers Skilled Nursing / Long Term Care.
Heritage Living Center has not published its pricing. For context, communities in Conway that publish rates start around $3,800 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Heritage Living Center is located at 1175 Morningside Drive in Conway, Arkansas.
Heritage Living Center in Conway, Arkansas draws consistent praise for its rehabilitation therapy team and many nurses and CNAs, with numerous families reporting successful recoveries after surgery, stroke, or injury. At the same time, a notable number of reviewers describe serious lapses—understaffing, cleanliness problems, missed medical warning signs, and troubling billing or communication incidents—suggesting care quality can vary significantly between stays.
Heritage Living Center had 5 government inspection visits in the last three years, with 17 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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