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Reviewers largely praise the nursing, CNA, and therapy staff at Conway Healthcare & Rehab for attentive, caring treatment and strong communication with families, including photos and video calls. However, one detailed account describes a serious lapse during a short-term respite stay involving an unattended fall, cleanliness issues, and poor coordination with hospice staff.
AI-generated from reviews and community data.
Conway Healthcare & Rehab is a senior living community in Conway, Arkansas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 14 reviews.
Conway Healthcare and Rehabilitation Center is a skilled nursing and rehabilitation community located in Conway, Arkansas, serving families throughout Central Arkansas. The community focuses on both long-term care and short-term rehabilitation, aiming to go beyond traditional models by fostering a sense of friendship, joy, and fulfillment for residents.
Care is built around personalized care plans designed to address each resident's unique needs and promote optimal health and well-being. The team includes skilled licensed nurses, therapists, and caregivers who provide 24/7 care, on-site therapy services, and transport to appointments, along with daily activities for residents.
The community emphasizes a family-like atmosphere where every resident is treated with respect, empathy, and kindness, an approach intended to support healing and overall health. Staff aim to serve as a guide and support system for families navigating care decisions, offering assistance throughout the process.
The facility is described as modern, designed to enhance comfort and safety and to provide a peaceful setting for residents. Because no two residents are alike, care plans are tailored individually, taking into account each person's story, preferences, and specific healthcare needs.
Fall prevention is highlighted as a particular priority within the skilled nursing and rehabilitation setting, with proactive measures in place to help residents stay safe while maintaining their confidence and independence.
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Help Me Choose3.9overall · 14 ratings combined
3.9★ on Google (14)
Kim Smith
Mar 2026
These folks rock at their jobs. The CNA’s here are the most caring people I have ever met in my life. They give my mom their very best every day. I never worry about her being mistreated or not cared for in any way. The nurses are kind and caring and the therapists are so hard working and together they are doing their best to help her get strong enough to get back home to us!! I couldn’t recommend this place enough❤️
Nancy Eastham
Apr 2024
This facility is amazing. The staff makes sure I am up to date on everything that is going on with my dad. The nurses send me pictures and FaceTime me when he wants to see me. I will be forever thankful for this facility and the staff.
Emily Hurley
Mar 2021
My grandma is here and I have been so impressed with every single one of her nurses and the communication from the administration. They are always updating me on her progress. They make a huge effort to help her facetime me or do porch visits with us. They take good care of her and its a huge relief.
Candis Givan
Oct 2020
The staff is Awesome, the doctor was great and helpful.
Ashley Royce
Jul 2016
My grandmother stayed at this facility for 5 days of respit care. The first day she was there she fell within 5 hours of being dropped off because she was left unattended. As a fall risk and a memory care patient this was unacceptable. When picking her up and packing up her personal belongings, her clothes were filthy like she had been dressed in dirty clothes and her dirty clothes were thrown in the floor smelling of mildew from being wet. Her room was not appropriately clean. The whole facility just seems dirty when you walk in. There was no communication between the facility's staff and the hospice staff that regularly works with her. There was no Neuro documentation of her fall. The most off putting thing about her stay here, was when I visited at 9am they had all of the memory care patients sitting in a dark room watching a movie. Why would you take patients that are already confused from thier own afflictions and set them in a dark room shortly after waking up? The only redeeming part to her stay, was her Nurse Emily, was pleasant and tried to provide what information she could at the time of the fall.
5 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 20, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2025
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 20, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 22, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 6, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 28, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 17, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 17, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 27, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 7, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 5, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 14, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 14, 2023
Properly provide smoke detection systems in areas open to corridors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 14, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2023
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2023
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Conway Healthcare & Rehab offers Skilled Nursing / Long Term Care.
Conway Healthcare & Rehab has not published its pricing. For context, communities in Conway that publish rates start around $3,800 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Conway Healthcare & Rehab is located at 2603 Dave Ward Drive in Conway, Arkansas.
Reviewers largely praise the nursing, CNA, and therapy staff at Conway Healthcare & Rehab for attentive, caring treatment and strong communication with families, including photos and video calls. However, one detailed account describes a serious lapse during a short-term respite stay involving an unattended fall, cleanliness issues, and poor coordination with hospice staff.
Conway Healthcare & Rehab had 5 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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