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Heritage Hills Retirement Community — photo 11 / 6

Quick Facts

Total units
86
Licensed capacity
86 residents

California CDSS

Ownership
Locally owned and operated for over 16 years
Staffing coverage
24-hour care providers on duty
Faith affiliation
Christian values guide owners and staff
Care options
Offers in-home care in addition to residential care

What Families Think

Heritage Hills is a small, locally owned assisted living and independent living community in Greencastle, PA, with a strong emphasis on Christian values and family-style care. Most reviewers describe warm, compassionate treatment of residents, though one review raised concerns about event coordination and follow-through by staff.

The Good

  • Warm, compassionate care described by multiple families
  • 24-hour care staff on duty
  • Faith-based, family-oriented atmosphere
  • Residents can maintain independence and daily choices
  • Condominium-style rooms with private baths and kitchenettes

The Bad

  • One report of poor communication and event scheduling disorganization

AI-generated from reviews and community data.

About Heritage Hills Retirement Community

Heritage Hills Retirement Community is a personal care residence and in-home care provider in Greencastle, Pennsylvania, locally owned and operated for over 16 years. The community serves residents who need assistance with daily living while maintaining their independence and dignity.

The facility offers personal care services in both a residential setting and through in-home care arrangements. Services include assistance with activities of daily living, laundry, room and bed maintenance, and medication administration. Staff provide support while allowing residents to make decisions about their own care.

Heritage Hills creates a home-like atmosphere designed to feel residential rather than institutional. The community is operated by owners and staff guided by Christian values and emphasizes a family-oriented approach to care.

The facility maintains a non-discriminatory admissions policy welcoming all individuals regardless of race, color, religion, sex, familial status, disability, or national origin.

Types of Care

Assisted LivingIndependent Living

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management

Activities

  • Birthday / Holiday Parties
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

4overall · 4 ratings combined

4★ on Google (4)

Bryan Herber

Jul 2026

via Google

I sadly have had a bizarre experience with Ronda Hoover, the activity director. She had me booked for the Christmas party on Sat, Dec 6 of last year since August of 2025. I had also sent a confirmation email a week prior but had not heard back so thought she may have left or not had access to that email anymore.<br><br>Upon arriving, there was another guy at the piano. I thought he may have just been finishing up until I got there, but turns out he was booked on top of me after I was already booked 4 months prior.<br><br>I was allowed to perform, but then afterwards was told to send in my invoice. I sent to all the emails available on the website since I didn't know who would receive. She did end up getting back to me from the email through which I was booked and I followed up with a week prior to the event, so made me wonder if the follow up was received but just ignored. Have not heard back since. Sadly a lot of times the entertainer will pay the price if it's disorganization on the part of the staff. Everybody makes mistakes, so if she had just said that that would have been fine, but it seems like she has just been dodging me ever since.

Susan Stuff

Sep 2024

via Google

Heritage Hills Retirement Home has become the "home away from home" for my parents. With each having long-term health conditions, they were in need of supportive medical care but also wanted to remain living together. HHRC provided this opportunity for them, as the resident rooms of their new addition are spacious and give the feeling of condominium-style living with private baths and kitchenettes. It is comforting to know there is 24-hour care providers on duty; they genuinely care and love the residents as if they were their own parents. Add to that the resident activities, community involvement, and faith-based foundation of the facility, I am grateful that my mother and father are able to continue living together while enjoying life to the extent possible as residents of Heritage Hills.

Rick Ryder

Sep 2023

via Google

Hospitality, Compassion, Welcoming, Trustworthy trates are all are provided within this home and staff. There are no concerns with the care and the atmosphere that our parents are experiencing. It does not go unrecognized the passion that the staff has for each of the residents.

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Frequently Asked Questions

What types of care does Heritage Hills Retirement Community offer?

Heritage Hills Retirement Community offers Assisted Living and Independent Living.

Where is Heritage Hills Retirement Community located?

Heritage Hills Retirement Community is located at 2256 Shanks Church Road in Greencastle, Pennsylvania.

What do families say about Heritage Hills Retirement Community?

Heritage Hills is a small, locally owned assisted living and independent living community in Greencastle, PA, with a strong emphasis on Christian values and family-style care. Most reviewers describe warm, compassionate treatment of residents, though one review raised concerns about event coordination and follow-through by staff.

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