MyLivingChoice

Heritage Hall Wise

9434 Coeburn Mountain Road

3.2(21 ratings)

Heritage Hall Wise, photo 11 / 6

Quick Facts

Total units
97
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
97
Local rehab access
Only rehabilitation facility in Wise, Virginia
Hospital proximity
Near Mountain View Regional Medical Center for emergencies
Therapy services
On-site speech, occupational, and physical therapy
Specialized care
Offers wound care and vital stim treatment

What Families Think

Heritage Hall Wise is a skilled nursing and rehabilitation facility in Wise, Virginia, offering in-house therapy and specialized medical services. No written reviews were provided, so it's hard to gauge day-to-day resident experience beyond the aggregate rating.

The Good

  • Only rehabilitation facility in Wise, Virginia
  • In-house speech, occupational, and physical therapy
  • Specialized wound care and vital stim treatment
  • Close to Mountain View Regional Medical Center for emergencies

The Bad

  • Google rating of 3.2 from 21 reviews suggests mixed experiences
  • No published pricing information available

AI-generated from reviews and community data.

Heritage Hall Wise is a senior living community in Wise, Virginia offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 3.2 out of 5 across 21 reviews.

About Heritage Hall Wise

Heritage Hall Wise is a skilled nursing and rehabilitation facility in Wise, Virginia, located in the mountains of southwest Virginia. The community provides medical and nursing care in a family-oriented environment, with a mission to meet the physical, emotional, social, and spiritual needs of individuals, families, and the community in a safe, comfortable setting.

The facility offers individualized care including pharmacy services, skilled nursing, and in-house speech, occupational, and physical therapy. Specialized medical services such as vital stim, wound care, and outpatient therapy are also available. The community benefits from its close proximity to Mountain View Regional Medical Center for emergency medical situations.

Heritage Hall Wise is the only rehabilitation facility in Wise and maintains a highly trained, professional staff trained to be sensitive to issues of individual dignity. The community emphasizes creating a caring atmosphere where residents receive personalized attention and support throughout their care.

Types of Care at Heritage Hall Wise

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Heritage Hall Wise

3.2overall · 21 ratings combined

3.2★ on Google (21)

Chad Smith

Mar 2026

via Google

Was their around the first 5 days and I was worse off then ever!! I was suffering from liver failure and immediately taken off my sleeping and pain pills. Then was called a junkie because i needed an laxative a couple times a day!! They refused to give me anything to help with my stomach issues like ibuprofen or stool softener!! UPDATE, I LEFT FOR A COUPLE MONTHS I AND AM NOW BACK!!! I am supposed to be on Hospice and comfort care. But instead i have been threwn back into the the TOTURE CHAMBER! NOT 1 COMFORTABLE OR RELAXING DAY!!This place is pure torture. Unless you hate the person help get admitted!!!! BEWARE!!!

Larry Sumpter

Oct 2025

via Google

They took good care of me last summer

Brooklyn Cantrell

Feb 2024

via Google

One of the best places to keep a loved one! Staff is amazing and sweet. The DON cares for every person there and makes sure everything is up to code.

Amber

Feb 2024

via Google

Facility took excellent care of my papaw when he was there. He enjoyed it so much being there after my grandmother passed away and he was alone at home trying to manage on his own. He loved all of the staff. When he became so sick before he passed away he told the hospital he wanted to come back to wise heritage hall to his people who loved him instead of staying in the hospital with hospice. Through the hospice days the facility staff were excellent with my family and with him. I can’t thank the staff enough for being so kind to him. Any questions or concerns he or my family had were always answered.

RoughRidge Outdoors

Dec 2023

via Google

😂 place is a joke! Rude staff and patients neglected. Wouldn’t take my dog for an overnight.

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Government Inspection History

3 inspection visits in the last three years, 24 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 1, 2024Fire Safety StandardHealth Standard3 citations
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2024

Aug 16, 2021Fire Safety StandardHealth Standard12 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 15, 2021

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 7, 2022

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2021

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2021

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2021

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2021

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2021

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2021

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2021

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2021

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2021

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2021

Sep 26, 2019Fire Safety StandardHealth Standard9 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2019

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2019

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2019

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2019

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2019

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2019

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2019

  • Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2019

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Heritage Hall Wise offer?

Heritage Hall Wise offers Skilled Nursing / Long Term Care.

Where is Heritage Hall Wise located?

Heritage Hall Wise is located at 9434 Coeburn Mountain Road in Wise, Virginia.

What do families say about Heritage Hall Wise?

Heritage Hall Wise is a skilled nursing and rehabilitation facility in Wise, Virginia, offering in-house therapy and specialized medical services. No written reviews were provided, so it's hard to gauge day-to-day resident experience beyond the aggregate rating.

How did Heritage Hall Wise do on recent health and safety inspections?

Heritage Hall Wise had 3 government inspection visits in the last three years, with 24 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Heritage Hall Wise?

Submit the Request Information form on this page to connect with Heritage Hall Wise and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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