Bonnie Isaac
Mar 2026
It's a nursing home. Thats about all there is to say about that.
1 / 5Quick Facts
- Total units
- 142
- Medicare rating
- 3 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 142
- Inspections
- View history (23 citations)
CMS Care Compare
What Families Think
Letcher Manor is a skilled nursing and long-term care facility in Whitesburg, Kentucky, with a 4.1 rating from 60 Google reviews, though the written reviews are sharply mixed. Some families praise the staff's warmth and describe a clean, welcoming environment, while others report serious lapses in communication and basic care during rehab stays.
The Good
- Staff described as welcoming and helpful
- Reviewers call environment clean
- Praised for attentive care to residents
The Bad
- One report of neglect including denial of clean underwear
- Communication breakdowns; families not notified of hospital transfers
- One report of staff being rude or mean to patients
- One report of medication being withheld without explanation
AI-generated from reviews and community data.
Letcher Manor is a senior living community in Whitesburg, Kentucky offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Private Bathroom. Families rate it 4.1 out of 5 across 60 reviews.
About Letcher Manor
Letcher Manor is a skilled nursing / long term care community in Whitesburg, Kentucky. The community is licensed for up to 142 residents.
Families rate Letcher Manor 4.1 out of 5 based on 60 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Letcher Manor
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Letcher Manor
4.1overall · 60 ratings combined
4.1★ on Google (60)
Meagan Mullins
Nov 2023
This place is wonderful. Great staff & clean environment!! They truly give the best care to each and everyone of their residents!
Robert Gordon
Nov 2023
When I visited the staff was amazingly welcoming and my grandmother said they are very nice and helps her with anything she is very happy thank you to the staff keep up the good work
Bea Taylor
Nov 2021
This place is awful. They do not take care of there responsibilities on walking their patients they are rude and I've seen things that is not good .there are some nurses mean to patients . This is not a good place to send family members they do not notify you when the patient goes to hospital or is throwing up constantly. Bad place to send if they had 0 😱 I'd put 0 or -10 worst place ever
Max Far
Jul 2020
I could not be more dissapointed. Our mother was neglected and tramautized by her experience with their rehabilation facilaties. There is no communication, or intentional deception between the staff and families of their patients. I realize we are in a pandemic, and measures must be taken to ensure the safety and well being of all. However the policies and procedures curently in place are in fact minimal and definately not in the best interest or welfare of their residents or patients. We tried several times to give this facility and administration an opportunity to work with us to make sure our mother had or received the necessaties she needed. Everytime we were told it is either being taken care of. Which was a direct fabrication, or that it was "not my problem" . Personell directly refused to steralize items requested for our mother either by her or by us, a request that would have taken meer seconds because, that was not their policy or procedure . Procedures which denied our mother the basics, like clean underwear. In effect, Their care givers dont seem to care. They have an antiquated telephone system that literally left us days without communication with our mother. When she ask someone to contact us for her she was lied to or denied her request. Her Dr. was not contacted, her medication was witheld. Obviously i could go on. I think I made my point. .
Government Inspection History
4 inspection visits in the last three years, 23 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 16, 2026Health Complaint1 citation
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2026
Feb 27, 2025Fire Safety StandardHealth ComplaintHealth Standard7 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 19, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2025
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2025
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2025
Apr 5, 2024Fire Safety StandardHealth ComplaintHealth Standard11 citations
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 2, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 2, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 2, 2024
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 2, 2024
Protect each resident from the wrongful use of the resident's belongings or money.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 3, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 2, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 2, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 2, 2024
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 2, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024
Nov 7, 2019Fire Safety StandardHealth Standard4 citations
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2019
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2019
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2019
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Letcher Manor offer?
Letcher Manor offers Skilled Nursing / Long Term Care.
Where is Letcher Manor located?
Letcher Manor is located at 73 Piedmont Drive in Whitesburg, Kentucky.
What do families say about Letcher Manor?
Letcher Manor is a skilled nursing and long-term care facility in Whitesburg, Kentucky, with a 4.1 rating from 60 Google reviews, though the written reviews are sharply mixed. Some families praise the staff's warmth and describe a clean, welcoming environment, while others report serious lapses in communication and basic care during rehab stays.
How did Letcher Manor do on recent health and safety inspections?
Letcher Manor had 4 government inspection visits in the last three years, with 23 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Letcher Manor?
Submit the Request Information form on this page to connect with Letcher Manor and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Letcher Manor? Claim this listing to update photos, pricing, and details. It's free.
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