MyLivingChoice

Heritage Convalescent Center

1009 Clyde St

3.3(35 ratings)· Amarillo average: 4.4

Heritage Convalescent Center, photo 1

Quick Facts

Total units
116
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
116

What Families Think

Reviews of Heritage Convalescent Center are mixed, with some families praising the compassionate care and successful rehab stays, while others report serious lapses in basic care and hygiene, especially after a change in management. Overall ratings hover around 3.3 to 3.4, reflecting this split experience.

The Good

  • Compassionate staff during end-of-life care
  • Successful short-term rehab outcomes reported
  • Helpful support with financial and Medicaid paperwork
  • Friendly, patient activities staff
  • Clean and welcoming atmosphere noted by some

The Bad

  • Multiple reports of neglect including being left in soiled waste
  • One report of missed prescribed medications for over a week
  • Care quality reportedly declined after new management took over
  • Falls linked to slow staff response to call requests

AI-generated from reviews and community data.

Heritage Convalescent Center is a senior living community in Amarillo, Texas offering Skilled Nursing / Long Term Care. Families rate it 3.3 out of 5 across 35 reviews.

About Heritage Convalescent Center

Heritage Convalescent Center is a skilled nursing / long term care community in Amarillo, Texas. The community is licensed for up to 116 residents.

Families rate Heritage Convalescent Center 3.4 out of 5 based on 36 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Heritage Convalescent Center

Skilled Nursing / Long Term Care

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Reviews of Heritage Convalescent Center

3.3overall · 35 ratings combined

3.3★ on Google (35)

Jessica McAlister

Jul 2026

via Google

Kelsie Graves has been a tremendous help in the financial side and is the most responsive and supportive person I have had the pleasure of working alongside. She has held my hand and supported me through the process of social security and representative payee and the Medicade renewals and the ins and outs. She is always there when I need her. She has gone above and beyond to help me with a spend down and to make it count. I could not have done it without her support. She is so sweet and always there for a quick question and answer fast. She keeps me in the loop. She never makes me feel like I’m bothering her or like my questions are stupid or that any ask is too big or too small. I can’t say enough good things about her! She has been an absolute pleasure to work with and I can get a hold of anyone else I need through her also. Thanks a million for your time and patience! You are the best!

Trish

May 2026

via Google

Hello I just wanted to share my observation as I was having a late breakfast with my sister at calico county . This morning a few of your residents were guest there along with a lovely lady who let me know she was the activity director for your facility . I observed her patience and kindness with the group and thanked her for what she does. The way she assisted them with their meals and tickets with patience was amazing to watch. It’s rare you see someone have patience and a sweet heart for our elderly and today I observed just that . Thank you For what you do

Lupita

Apr 2026

via Google

They staff is amazing . They went over and beyond to help my mother-in-law with her mom. They even traveled to another facility to see if she would be accepted . The staff have compassionate hearts and make us all feel very welcomed . The place is nice and clean . Very impressed

tasha christian

Apr 2025

via Google

They took such wonderful care of my mother for the roughly 2 months she was there, such caring and compassionate people. Mom felt at ease there and she loved the caretakers and nurses as did I. The night she passed they set a bed up for me so that I could be there for her, they are just wonderful, they made sure I was OK while I was there with mom. I will never forget the love they showed my mother and myself.

Justin Beck

Jul 2023

via Google

If you want loving care and rehabilitation for your loved ones stay away from Heritage. My grandmother was moved here from the Hospital on a caseworker recommendation to undergo rehab after breaking her leg during a fall. The staff here doesn’t care about their patients. The entire hospital reeks of human waste. My grandmother was left to lay in her own waste multiple times. She was left without her doctor ordered prescriptions for 8 days, she was given a bath one time during her short stay here, and instead of listening to us and correcting the issues, my family was accused of not caring for her. The staff trash talks the patients and their families and completely ignores the Hippocratic Oath in their standard of care. After only a week in this facility, the staff called my grandmother an unruly patient and lied to the Hospital saying that she refused all physical therapy and shipped her back to the Emergency Room. My grandmother was taken back home yesterday where she collapsed early this morning and is currently back in the ER with a Urinary Tract Infection likely caused by this center and left undiagnosed. If you love your family, do not put them in this nightmare.

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Government Inspection History

9 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 4, 2025Fire Safety StandardHealth Standard8 citations
  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2026

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2026

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2026

Sep 9, 2025Health Complaint1 citation
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 24, 2025

Jul 15, 2025Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 29, 2025

Jun 3, 2025Health Complaint1 citation
  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 15, 2025

Oct 2, 2024Fire Safety StandardHealth Standard10 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 16, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 16, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 16, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 16, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2024

Jul 5, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 18, 2024

Mar 6, 2024Health Complaint1 citation
  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 15, 2024

Oct 10, 2023Health Complaint1 citation
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 24, 2023

Aug 23, 2023Fire Safety StandardHealth Standard3 citations
  • Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 7, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 7, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Heritage Convalescent Center offer?

Heritage Convalescent Center offers Skilled Nursing / Long Term Care.

Where is Heritage Convalescent Center located?

Heritage Convalescent Center is located at 1009 Clyde St in Amarillo, Texas.

What do families say about Heritage Convalescent Center?

Reviews of Heritage Convalescent Center are mixed, with some families praising the compassionate care and successful rehab stays, while others report serious lapses in basic care and hygiene, especially after a change in management. Overall ratings hover around 3.3 to 3.4, reflecting this split experience.

How did Heritage Convalescent Center do on recent health and safety inspections?

Heritage Convalescent Center had 9 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Heritage Convalescent Center?

Submit the Request Information form on this page to connect with Heritage Convalescent Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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