1 / 5CMS Care Compare
Reviewers frequently praise individual therapists and nursing staff by name for compassionate, effective rehabilitation care, and many residents recover well and return home. However, one detailed and severe account describes neglect of a disabled resident, including unanswered calls and lack of basic hygiene assistance, raising serious concerns about consistency of care.
AI-generated from reviews and community data.
Amarillo Medical Lodge is a senior living community in Amarillo, Texas offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.6 out of 5 across 381 reviews.
Amarillo Medical Lodge is a nursing home in Amarillo, Texas, offering short-term and long-term rehabilitation services. The facility provides 24-hour nursing care under the direction of in-house physicians, with staff trained in both therapeutic and hands-on approaches to help residents regain strength and mobility.
The community delivers comprehensive care and treatment plans developed collaboratively with residents, families, and healthcare providers. Physical therapy and rehabilitation services are tailored to individual needs, whether for short-term recovery or extended long-term care.
Amarillo Medical Lodge maintains an active calendar of monthly activities designed to keep residents engaged and active throughout the day. The facility has earned a 5-star overall rating from Medicare.gov.
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Help Me Choose4.6overall · 381 ratings combined
4.6★ on Google (381)
Mona W
Jul 2026
4.5 stars ⭐️! Quaint and quiet rehabilitation center. Quality care and home like environment. Meals looked delicious and served hot. Ample opportunities for residents to interact and improve their health conditions. Encountered only kind employees.
Jim Russell
Jul 2026
Excellent care and therapy. Cheerful staff. Clean facility.
Burr Baby
Jun 2026
Absolutely disgusted and heartbroken over the treatment my disabled mother received at this facility. My mother is legally blind, wheelchair bound, and has severe rheumatoid arthritis to the point she cannot properly use her hands or feet to care for herself independently. She also has a colostomy bag that she physically cannot manage alone. She was transferred there for CARE, yet when she first arrived nobody even came into her room for the first two hours. When she asked for help changing her colostomy bag, staff told her they “don’t do that” and handed her a large black trash bag expecting her to somehow handle it herself despite her disabilities. She called me crying, covered in feces, hungry, humiliated, and begging to leave because of how horribly she was being treated. At that point I told her not to worry, that I would call my dad to come get her and she could sign whatever paperwork she needed to leave that place. The second she signed those papers, the treatment became even worse. Staff allegedly refused to help clean her, refused to provide wipes or diapers, refused to help with supplies, and threatened to put her outside in her wheelchair covered in feces before her ride even arrived. The head nurse was extremely rude and dismissive over the phone while my disabled mother sat there helpless and humiliated. We were even told that if an ambulance transported her, her wheelchair would have to stay behind and they would not help deliver it. That is absolutely inhumane. What made it even worse was seeing her roommate sitting in a soiled diaper all day long without being turned or changed either. That tells me this is not an isolated issue but a serious problem inside this facility. I personally called this facility over 15 times trying to get help for my mother and not one person answered the phone. It was nearly impossible to get ahold of anyone while my disabled mother sat there crying and covered in feces. The care my mother received here was degrading, traumatizing, and unacceptable. Families trust places like this with vulnerable loved ones, and what happened tonight should never happen to another human being. I will be contacting corporate, state agencies, and anyone else necessary because this is not over. Please do not take your parents or loved ones here. UPDATE- It’s interesting that your response changed from earlier and now says “after reviewing the file” you are willing to discuss what happened, yet I still have not received a single phone call back after leaving voicemails and providing my number multiple times. At this point, the concern being shown publicly does not match the lack of communication privately. I became so worried about my disabled mother being ignored that I had to call the police to perform a welfare check because nobody at this facility would answer the phone or return my calls. Even the police had to ask staff to provide her something to wipe herself down with. No human being deserves that kind of treatment. I truly hope Peggy’s family (my mom’s roommate) and every other family considering this facility reads these reviews carefully because what my mother experienced was heartbreaking. Maybe instead of posting public responses about “caring,” someone from your staff should actually return the calls they were given several times. I promise you this is not over. I will continue reporting this facility and escalating this situation because vulnerable patients deserve dignity, compassion, and proper care.
T. J. Seal
May 2026
The staff were amazing and treated my mom with respect and kindness!
Bobbi Chowins
May 2026
My mom stayed here for physical therapy after a fall and this has to be the best staff around! She loved it and really enjoyed PT and the activities they have. Staff is friendly and always ready to answer any questions. She recovered quickly and said she would go back if she ever needed to.
6 inspection visits in the last three years, 15 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 10, 2025
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 8, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 18, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 13, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Amarillo Medical Lodge offers Skilled Nursing / Long Term Care.
Amarillo Medical Lodge is located at 9 Medical Dr in Amarillo, Texas.
Reviewers frequently praise individual therapists and nursing staff by name for compassionate, effective rehabilitation care, and many residents recover well and return home. However, one detailed and severe account describes neglect of a disabled resident, including unanswered calls and lack of basic hygiene assistance, raising serious concerns about consistency of care.
Amarillo Medical Lodge had 6 government inspection visits in the last three years, with 15 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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