9 Medical Dr
4.6(381 ratings)
1 / 5Reviewers frequently praise individual therapists and nursing staff by name for compassionate, effective rehabilitation care, and many residents recover well and return home. However, one detailed and severe account describes neglect of a disabled resident, including unanswered calls and lack of basic hygiene assistance, raising serious concerns about consistency of care.
AI-generated from reviews and community data.
Amarillo Medical Lodge is a nursing home in Amarillo, Texas, offering short-term and long-term rehabilitation services. The facility provides 24-hour nursing care under the direction of in-house physicians, with staff trained in both therapeutic and hands-on approaches to help residents regain strength and mobility.
The community delivers comprehensive care and treatment plans developed collaboratively with residents, families, and healthcare providers. Physical therapy and rehabilitation services are tailored to individual needs, whether for short-term recovery or extended long-term care.
Amarillo Medical Lodge maintains an active calendar of monthly activities designed to keep residents engaged and active throughout the day. The facility has earned a 5-star overall rating from Medicare.gov.
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Help Me Choose4.6overall · 381 ratings combined
4.6★ on Google (381)
Mona W
Jul 2026
4.5 stars ⭐️! Quaint and quiet rehabilitation center. Quality care and home like environment. Meals looked delicious and served hot. Ample opportunities for residents to interact and improve their health conditions. Encountered only kind employees.
Jim Russell
Jul 2026
Excellent care and therapy. Cheerful staff. Clean facility.
Burr Baby
Jun 2026
Absolutely disgusted and heartbroken over the treatment my disabled mother received at this facility. My mother is legally blind, wheelchair bound, and has severe rheumatoid arthritis to the point she cannot properly use her hands or feet to care for herself independently. She also has a colostomy bag that she physically cannot manage alone. She was transferred there for CARE, yet when she first arrived nobody even came into her room for the first two hours. When she asked for help changing her colostomy bag, staff told her they “don’t do that” and handed her a large black trash bag expecting her to somehow handle it herself despite her disabilities. She called me crying, covered in feces, hungry, humiliated, and begging to leave because of how horribly she was being treated. At that point I told her not to worry, that I would call my dad to come get her and she could sign whatever paperwork she needed to leave that place. The second she signed those papers, the treatment became even worse. Staff allegedly refused to help clean her, refused to provide wipes or diapers, refused to help with supplies, and threatened to put her outside in her wheelchair covered in feces before her ride even arrived. The head nurse was extremely rude and dismissive over the phone while my disabled mother sat there helpless and humiliated. We were even told that if an ambulance transported her, her wheelchair would have to stay behind and they would not help deliver it. That is absolutely inhumane. What made it even worse was seeing her roommate sitting in a soiled diaper all day long without being turned or changed either. That tells me this is not an isolated issue but a serious problem inside this facility. I personally called this facility over 15 times trying to get help for my mother and not one person answered the phone. It was nearly impossible to get ahold of anyone while my disabled mother sat there crying and covered in feces. The care my mother received here was degrading, traumatizing, and unacceptable. Families trust places like this with vulnerable loved ones, and what happened tonight should never happen to another human being. I will be contacting corporate, state agencies, and anyone else necessary because this is not over. Please do not take your parents or loved ones here. UPDATE- It’s interesting that your response changed from earlier and now says “after reviewing the file” you are willing to discuss what happened, yet I still have not received a single phone call back after leaving voicemails and providing my number multiple times. At this point, the concern being shown publicly does not match the lack of communication privately. I became so worried about my disabled mother being ignored that I had to call the police to perform a welfare check because nobody at this facility would answer the phone or return my calls. Even the police had to ask staff to provide her something to wipe herself down with. No human being deserves that kind of treatment. I truly hope Peggy’s family (my mom’s roommate) and every other family considering this facility reads these reviews carefully because what my mother experienced was heartbreaking. Maybe instead of posting public responses about “caring,” someone from your staff should actually return the calls they were given several times. I promise you this is not over. I will continue reporting this facility and escalating this situation because vulnerable patients deserve dignity, compassion, and proper care.
T. J. Seal
May 2026
The staff were amazing and treated my mom with respect and kindness!
Bobbi Chowins
May 2026
My mom stayed here for physical therapy after a fall and this has to be the best staff around! She loved it and really enjoyed PT and the activities they have. Staff is friendly and always ready to answer any questions. She recovered quickly and said she would go back if she ever needed to.
Amarillo Medical Lodge offers Skilled Nursing / Long Term Care.
Amarillo Medical Lodge is located at 9 Medical Dr in Amarillo, Texas.
Reviewers frequently praise individual therapists and nursing staff by name for compassionate, effective rehabilitation care, and many residents recover well and return home. However, one detailed and severe account describes neglect of a disabled resident, including unanswered calls and lack of basic hygiene assistance, raising serious concerns about consistency of care.
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