Michael Merrick
Jun 2026
Absolutely beautiful, caring and one of a kind community. Always putting guests health and request first.
1 / 5CMS Care Compare
The Craig Senior Living in Amarillo offers skilled nursing and long-term care, with most reviewers praising a warm, attentive staff and an active events calendar. However, one detailed account describes a serious medication mix-up during a respite stay that raised safety concerns.
AI-generated from reviews and community data.
The Craig Senior Living is a senior living community in Amarillo, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 73 reviews.
The Craig Senior Living is a skilled nursing / long term care community in Amarillo, Texas. The community is licensed for up to 120 residents.
Families rate The Craig Senior Living 4 out of 5 based on 73 Google reviews.
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Help Me Choose4overall · 73 ratings combined
4★ on Google (73)
Michael Merrick
Jun 2026
Absolutely beautiful, caring and one of a kind community. Always putting guests health and request first.
Chemika Peterson
Jun 2026
Such a kind caring staff. And they have so much for residents to do through out the year. They care about there people.
Tierra Butler
Jun 2026
The Craig is such an amazing facility! I love how they are so personal and attentive to the residents. Bingo night is our Fav, and love love all the festivities they have during holidays and special events 🫶🏾
Kim Whitfield
May 2026
We went to respite care for 5 days at the Craig. We got no rest at all. From the beginning they messed up & we were supposed to be in a private room & we ended up with an obnoxious roommate who had Fox News cranked up all night. The next afternoon we were moved. Things went sour when after 3 days, my husband became very ill. He's on hospice care. They refused to give him one of his meds so he went into withdrawals. That night, he knocked over his tray table at 12:30 am. Yes, I was there. Asked for a mop. Nurse said no housekeeping after 5. Went looking for help. Asked another nurse for a mop. She said she'd bring me one. Never showed up. I personally got towels from a cabinet & cleaned up the flood. OK, here's where it goes from bad to terrible. Time to check out. Nurse had come with morning meds. She came back & said she had 1 more pill for him. Said it was a new one. I said, he's on hospice. Shouldn't have any new meds. She gave him one & put the bottle in his basket & we left. Got home & he couldn't function. Fell in the bedroom. By the late afternoon he was catatonic. Unable to move, speak, see or hear. I called BSA Hospice. They came right over and called AMS for lift assist as he was dead weight & we were afraid to move him. My son decided to see what the new medicine was & when he looked at the bottle he didn't recognize the med. Do you know WHY? Because the nurse gave my husband someone else's medicine!!! A sedative/ muscle relaxer made for severe pain. So someone else didn't get their pills & were probably in pain all day. I'm not just mad. He could have & I believe almost died. Don't go here! I don't care if they made the Amarillo Best of Best list. This is negligence at the highest level!
Kirk Knowles
Feb 2026
The Craig Offers Wonderful Care For Rehabilitation. The Team Treats Their Guests As A Person, Not A Number.
8 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 23, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 23, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 23, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 23, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 8, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 8, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 8, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2024
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 15, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 15, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 16, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2023
Assure that each resident’s assessment is updated at least once every 3 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2023
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Craig Senior Living offers Skilled Nursing / Long Term Care.
The Craig Senior Living is located at 5500 Sw 9th Ave in Amarillo, Texas.
The Craig Senior Living in Amarillo offers skilled nursing and long-term care, with most reviewers praising a warm, attentive staff and an active events calendar. However, one detailed account describes a serious medication mix-up during a respite stay that raised safety concerns.
The Craig Senior Living had 8 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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