Chipper Holtzclaw
Jul 2026
Amber Lovato hands down is the best activity director!! She loves all the residents and always does her best to make their day better! Her compassion is unmatched!
Five Points Nursing and Rehabilitation
1625 Point West Parkway4.5(163 ratings)· Amarillo average: 4.4
1 / 5Quick Facts
- Total units
- 120
- Medicare rating
- 3 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 120
- Inspections
- View history (20 citations)
CMS Care Compare
What Families Think
Reviews for Five Points paint a mixed picture: many families praise specific staff members and a clean, welcoming facility, especially during weekdays, but several reports raise serious concerns about neglect, unresponsiveness, and weekend staffing gaps. The community has a strong overall Google rating, but the most critical reviews describe troubling incidents involving falls, delayed hospital care, and rude staff interactions.
The Good
- Staff members like Amber and Christian frequently praised
- Facility described as clean during weekday visits
- Engaging, well-organized activities program noted by tour visitors
- Weekday nursing team described as attentive and responsive
- Positive experiences with med changes improving resident health
The Bad
- Multiple reports of neglect, including prolonged use of soiled pull-ups
- One report of a resident falling and not being offered hospital care
- Reviewer noted noticeably reduced staffing and cleanliness on weekends
- One report of a nurse described as rude and disrespectful to residents and family
AI-generated from reviews and community data.
Five Points Nursing and Rehabilitation is a senior living community in Amarillo, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.5 out of 5 across 163 reviews.
About Five Points Nursing and Rehabilitation
Five Points Nursing and Rehabilitation is a skilled nursing and long-term care facility in Amarillo, Texas, with a licensed capacity of 120 residents. The community serves patients transitioning from hospital stays who need rehabilitation or ongoing skilled care.
Families consistently praise the facility's staff and leadership across reviews. One family noted that the Director "has been solid from day one" and is "honest, reliable, and follows through," while the Activities Director brings "energy" and genuine engagement with residents. Multiple families highlight caring, professional nursing staff who go "out of their way to get the job done." The physical environment draws positive mention, bright halls, a courtyard with outdoor space, and an open visitation policy that helps families stay connected.
The facility shows some inconsistency in care quality. While many families report smooth admissions and strong rehabilitative outcomes, a minority describe significant concerns around therapy scheduling delays, documentation accuracy in physical therapy progress, and wound care. One family wrote that their loved one was "walking better the day after surgery than she was after 20 days" at the facility.
Five Points holds a 4.5 out of 5 rating across 163 Google reviews, reflecting broadly positive sentiment tempered by occasional serious care lapses. Families considering the community should weigh consistent praise for staff relationships and facility upkeep against documented gaps in therapy coordination and clinical oversight.
Types of Care at Five Points Nursing and Rehabilitation
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Outdoor Patio
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Five Points Nursing and Rehabilitation
4.5overall · 163 ratings combined
4.5★ on Google (163)
Marilyn Vargas
Jun 2026
Great facility. My husbands care was top notch. Director was helpful and kind. Only thing was housekeeping didn’t sweep .
Vali Jenkins
May 2026
If you value great care and prompt responses, do not put your loved one here. We had our LO here for only 3 days before he passed and more than one of the nurses needs to consider a career change. It looks beautiful but is definitely lacking in the important things.
Aj Rojas
May 2026
I want to take a moment to recognize the amazing staff at 5 Points Nursing Home who have truly made a difference in my mom’s care. First, Christian (Director) has been solid from day one. He’s honest, reliable, and follows through on everything I’ve ever asked. That kind of leadership matters, and it shows. Amber, the Activities Director, is absolutely incredible. Her energy, her love for the residents, and how involved she is… you can tell this isn’t just a job for her. She goes above and beyond, even making sure my mom’s monthly needs are taken care of. She’s truly one of a kind. Jaime, the Charge Nurse, deserves major respect as well. My mom had a stroke and struggles to communicate, but Jaime takes the time to understand her. She makes sure all of her medical needs are handled, and anytime we need something, she gets it done. That peace of mind means everything. The facility itself is clean, and the food is good. Overall, during the weekdays, the care and attention are exactly what you would hope for. Now, I do want to be honest about one concern. On the weekends, there’s a noticeable drop in quality. It often feels understaffed or less attentive. Floors aren’t as clean, it’s harder to find staff, and some residents don’t look as well cared for. I understand student nurses are part of the process, and that’s expected—but the weekend nursing staff needs to step it up. There’s too much standing around and not enough attention to detail. I’m giving this review because I truly see the potential here. The weekday team proves what this place is capable of. If that same level of care carried into the weekends, this would easily be a top-tier facility. Thank you to the staff who show up and truly care—you don’t go unnoticed.
Amy H
Apr 2026
Thank you Jamie Vine RN!! Because of you and your care our mom is walking, talking, texting, and returning to the mom we knew before! Thank you for speaking with the doctor and getting the ball rolling for a change in meds. You will always hold a place in my ❤️. Thank you for the job you do, and the care you give to mom and others. May God bless you and all those you love.
Government Inspection History
7 inspection visits in the last three years, 20 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 21, 2026Fire Safety StandardHealth Standard5 citations
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2026
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026
Mar 9, 2026Health Complaint1 citation
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 10, 2026
Jan 8, 2026Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionPast Non-Compliance
Jun 4, 2025Health Complaint1 citation
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 17, 2025
Mar 26, 2025Fire Safety StandardHealth ComplaintHealth Standard8 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2025
Feb 20, 2025Health Complaint1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2025
Feb 13, 2024Fire Safety StandardHealth Standard3 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024
Post nurse staffing information every day.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Five Points Nursing and Rehabilitation offer?
Five Points Nursing and Rehabilitation offers Skilled Nursing / Long Term Care.
Where is Five Points Nursing and Rehabilitation located?
Five Points Nursing and Rehabilitation is located at 1625 Point West Parkway in Amarillo, Texas.
What do families say about Five Points Nursing and Rehabilitation?
Reviews for Five Points paint a mixed picture: many families praise specific staff members and a clean, welcoming facility, especially during weekdays, but several reports raise serious concerns about neglect, unresponsiveness, and weekend staffing gaps. The community has a strong overall Google rating, but the most critical reviews describe troubling incidents involving falls, delayed hospital care, and rude staff interactions.
How did Five Points Nursing and Rehabilitation do on recent health and safety inspections?
Five Points Nursing and Rehabilitation had 7 government inspection visits in the last three years, with 20 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Five Points Nursing and Rehabilitation?
Submit the Request Information form on this page to connect with Five Points Nursing and Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Five Points Nursing and Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.
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