Chipper Holtzclaw
Jul 2026
Amber Lovato hands down is the best activity director!! She loves all the residents and always does her best to make their day better! Her compassion is unmatched!
1625 Point West Parkway
4.5(163 ratings)
1 / 5Reviews for Five Points paint a mixed picture: many families praise specific staff members and a clean, welcoming facility, especially during weekdays, but several reports raise serious concerns about neglect, unresponsiveness, and weekend staffing gaps. The community has a strong overall Google rating, but the most critical reviews describe troubling incidents involving falls, delayed hospital care, and rude staff interactions.
AI-generated from reviews and community data.
Five Points Nursing and Rehabilitation is a skilled nursing / long term care community in Amarillo, Texas. The community is licensed for up to 120 residents.
Families rate Five Points Nursing and Rehabilitation 4.5 out of 5 based on 163 Google reviews.
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Help Me Choose4.5overall · 163 ratings combined
4.5★ on Google (163)
Chipper Holtzclaw
Jul 2026
Amber Lovato hands down is the best activity director!! She loves all the residents and always does her best to make their day better! Her compassion is unmatched!
Marilyn Vargas
Jun 2026
Great facility. My husbands care was top notch. Director was helpful and kind. Only thing was housekeeping didn’t sweep .
Vali Jenkins
May 2026
If you value great care and prompt responses, do not put your loved one here. We had our LO here for only 3 days before he passed and more than one of the nurses needs to consider a career change. It looks beautiful but is definitely lacking in the important things.
Aj Rojas
May 2026
I want to take a moment to recognize the amazing staff at 5 Points Nursing Home who have truly made a difference in my mom’s care. First, Christian (Director) has been solid from day one. He’s honest, reliable, and follows through on everything I’ve ever asked. That kind of leadership matters, and it shows. Amber, the Activities Director, is absolutely incredible. Her energy, her love for the residents, and how involved she is… you can tell this isn’t just a job for her. She goes above and beyond, even making sure my mom’s monthly needs are taken care of. She’s truly one of a kind. Jaime, the Charge Nurse, deserves major respect as well. My mom had a stroke and struggles to communicate, but Jaime takes the time to understand her. She makes sure all of her medical needs are handled, and anytime we need something, she gets it done. That peace of mind means everything. The facility itself is clean, and the food is good. Overall, during the weekdays, the care and attention are exactly what you would hope for. Now, I do want to be honest about one concern. On the weekends, there’s a noticeable drop in quality. It often feels understaffed or less attentive. Floors aren’t as clean, it’s harder to find staff, and some residents don’t look as well cared for. I understand student nurses are part of the process, and that’s expected—but the weekend nursing staff needs to step it up. There’s too much standing around and not enough attention to detail. I’m giving this review because I truly see the potential here. The weekday team proves what this place is capable of. If that same level of care carried into the weekends, this would easily be a top-tier facility. Thank you to the staff who show up and truly care—you don’t go unnoticed.
Amy H
Apr 2026
Thank you Jamie Vine RN!! Because of you and your care our mom is walking, talking, texting, and returning to the mom we knew before! Thank you for speaking with the doctor and getting the ball rolling for a change in meds. You will always hold a place in my ❤️. Thank you for the job you do, and the care you give to mom and others. May God bless you and all those you love.
Five Points Nursing and Rehabilitation offers Skilled Nursing / Long Term Care.
Five Points Nursing and Rehabilitation is located at 1625 Point West Parkway in Amarillo, Texas.
Reviews for Five Points paint a mixed picture: many families praise specific staff members and a clean, welcoming facility, especially during weekdays, but several reports raise serious concerns about neglect, unresponsiveness, and weekend staffing gaps. The community has a strong overall Google rating, but the most critical reviews describe troubling incidents involving falls, delayed hospital care, and rude staff interactions.
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