Kko Hig
Dec 2023
The staff is rude and the management is horrible. The facility is dirty and they leave their residents in their dirty briefs far longer than they should be.
1 / 4Quick Facts
- Total units
- 29
- Licensed capacity
- 60 residents
- Leadership
- Recently placed under new administration
California CDSS
What Families Think
Reviewers of Heritage Care Home of Austin describe a mixed experience, with some praising friendly staff and a clean environment while others report neglectful care, dirty conditions, and difficulty reaching residents by phone. Several mention recent management changes and reduced staffing hours affecting meal quality and resident care.
The Good
- Friendly and helpful staff
- Facility described as clean by some
- Family reports positive experience with brother's care
The Bad
- One report of residents left in dirty briefs too long
- One reviewer called staff rude and management poor
- Difficulty reaching residents by phone, especially weekends
- Reduced staffing hours affecting meal timing and quality
AI-generated from reviews and community data.
Heritage Care Home of Austin is a senior living community in Conover, North Carolina offering Assisted Living. Amenities include Social Activities, Housekeeping and Emergency Call System. Families rate it 3.4 out of 5 across 34 reviews.
About Heritage Care Home of Austin
Heritage Care Home of Austin is an assisted living community in Conover, North Carolina. The community is licensed for up to 29 residents.
Families rate Heritage Care Home of Austin 3.4 out of 5 based on 34 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Heritage Care Home of Austin
Assisted Living
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Housekeeping
- Medication Management
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Heritage Care Home of Austin
3.4overall · 34 ratings combined
3.4★ on Google (34)
John Hendricks
Nov 2022
My brother is a resident and everytime I go and see him the place is always clean and the staff are really nice
April Shook
Mar 2020
Very poor experience! Try calling to speak with a resident (especially the weekend) is virtually impossible! Not good at all!!!
Wesley Penland
Oct 2019
Cut hours, which means cutting staff and not enough needed as residents need. Dinner is prepared by 1st shift (no later than 2pm) and is served at 5-5:30pm usually barely warm and often dry, tuff, hard, or all. Most of staff is friendly and helpful when here. This facility is under new administration as of recent. Needs more time to have the chance to make the right choices for residents as well as staff. We're all behind her and feel she will make some positive changes must give her ample time best to check it out for yourself
James Cornett jr
May 2019
Friendly people
Frequently Asked Questions
What types of care does Heritage Care Home of Austin offer?
Heritage Care Home of Austin offers Assisted Living.
Where is Heritage Care Home of Austin located?
Heritage Care Home of Austin is located at 511 Bumgarner Industrial Drive in Conover, North Carolina.
What do families say about Heritage Care Home of Austin?
Reviewers of Heritage Care Home of Austin describe a mixed experience, with some praising friendly staff and a clean environment while others report neglectful care, dirty conditions, and difficulty reaching residents by phone. Several mention recent management changes and reduced staffing hours affecting meal quality and resident care.
How can families visit Heritage Care Home of Austin?
Submit the Request Information form on this page to connect with Heritage Care Home of Austin and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Heritage Care Home of Austin? Claim this listing to update photos, pricing, and details. It's free.
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Prefer to stay home?
Home care agencies serving Conover bring help to the house: daily living, companionship, and respite for family caregivers.
