Kko Hig
Dec 2023
The staff is rude and the management is horrible. The facility is dirty and they leave their residents in their dirty briefs far longer than they should be.
Heritage Care Home of Austin
511 Bumgarner Industrial Drive3.4(34 ratings)· Conover average: 3.4
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1 / 4Quick Facts
- Total units
- 29
- Licensed capacity
- 29 residents
- Leadership
- Recently placed under new administration
North Carolina DHSR
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers of Heritage Care Home of Austin describe a mixed experience, with some praising friendly staff and a clean environment while others report neglectful care, dirty conditions, and difficulty reaching residents by phone. Several mention recent management changes and reduced staffing hours affecting meal quality and resident care.
What reviewers praise
- Friendly and helpful staff
- Facility described as clean by some
- Family reports positive experience with brother's care
What reviewers flag
- One report of residents left in dirty briefs too long
- One reviewer called staff rude and management poor
- Difficulty reaching residents by phone, especially weekends
- Reduced staffing hours affecting meal timing and quality
AI-generated from reviews and community data.
Heritage Care Home of Austin is a senior living community in Conover, North Carolina offering Assisted Living. Amenities include Social Activities, Housekeeping and Emergency Call System. Families rate it 3.4 out of 5 across 34 reviews.
About Heritage Care Home of Austin
Heritage Care Home of Austin is an assisted living community in Conover, North Carolina, licensed for up to 29 residents. The community offers 24-hour staff, medication management, an emergency call system, housekeeping, social activities, and wheelchair accessibility.
Reviewers' experiences vary considerably. Some families report that the facility is clean and staff are friendly and helpful. Others describe concerns with staffing levels, food quality and temperature, cleanliness, responsiveness to phone calls, and resident hygiene care. One reviewer noted that new administration had recently taken over and might need time to make improvements.
Types of Care at Heritage Care Home of Austin
Assisted Living
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Housekeeping
- Medication Management
Activities
- Social Activities
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Help Me ChooseReviews of Heritage Care Home of Austin
3.4overall · 34 ratings combined
3.4★ on Google (34)
John Hendricks
Nov 2022
My brother is a resident and everytime I go and see him the place is always clean and the staff are really nice
April Shook
Mar 2020
Very poor experience! Try calling to speak with a resident (especially the weekend) is virtually impossible! Not good at all!!!
Wesley Penland
Oct 2019
Cut hours, which means cutting staff and not enough needed as residents need. Dinner is prepared by 1st shift (no later than 2pm) and is served at 5-5:30pm usually barely warm and often dry, tuff, hard, or all. Most of staff is friendly and helpful when here. This facility is under new administration as of recent. Needs more time to have the chance to make the right choices for residents as well as staff. We're all behind her and feel she will make some positive changes must give her ample time best to check it out for yourself
James Cornett jr
May 2019
Friendly people
Frequently Asked Questions
What types of care does Heritage Care Home of Austin offer?
Heritage Care Home of Austin offers Assisted Living.
Where is Heritage Care Home of Austin located?
Heritage Care Home of Austin is located at 511 Bumgarner Industrial Drive in Conover, North Carolina.
What do families say about Heritage Care Home of Austin?
Heritage Care Home of Austin carries a 3.4 out of 5 rating from 34 Google reviews. Reviewers of Heritage Care Home of Austin describe a mixed experience, with some praising friendly staff and a clean environment while others report neglectful care, dirty conditions, and difficulty reaching residents by phone. Several mention recent management changes and reduced staffing hours affecting meal quality and resident care. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Heritage Care Home of Austin?
Submit the Request Information form on this page, or contact Heritage Care Home of Austin directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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