MyLivingChoice

Heritage Care & Rehabilitation Center

501 South Kentucky Ave

4.5(8 ratings)· Mason City average: 4.3

Heritage Care & Rehabilitation Center, photo 11 / 5

Quick Facts

Total units
71
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
71
Hospice care
On-site hospice suite for end-of-life care

What Families Think

Most reviewers describe Heritage Care & Rehabilitation Center as staffed by a caring, professional team, with one family praising the rehab support after neck surgery. A single, serious complaint described a lack of compassion from an aide during a resident's final moments, though the same reviewer noted the hospice care itself was outstanding.

The Good

  • Praised as well organized and professional
  • Described as amazing staff and care
  • Helped one resident recover from neck surgery
  • Hospice care described as outstanding in final days

The Bad

  • One report of an aide showing little compassion at end of life
  • No published pricing information available

AI-generated from reviews and community data.

Heritage Care & Rehabilitation Center is a senior living community in Mason City, Iowa offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 8 reviews.

About Heritage Care & Rehabilitation Center

Heritage Care & Rehabilitation Center is a skilled nursing / long term care community in Mason City, Iowa. The community is licensed for up to 71 residents.

Families rate Heritage Care & Rehabilitation Center 4.5 out of 5 based on 8 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Heritage Care & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Heritage Care & Rehabilitation Center

4.5overall · 8 ratings combined

4.5★ on Google (8)

Joe Berard

Mar 2026

via Google

Heritage Care and Rehabilitation Center did so good on helping me recover from neck surgery. The staff was so kind and helpful each and every person there. Very highly recommended!!! A+++++

nick h.

May 2021

via Google

Very well organized and professional team here.

Marsha Lala

Jan 2015

via Google

My grandmother was relocated to Heritage in January 2015 and within a few weeks moved into a Hospice Suite. The hospice care that she was provided was outstanding in the final days of her life. What I found to be unacceptable and extremely disturbing was the lack of attention, compassion and human decency that was exhibited by the Heritage aide during the final moments when my grandmother passed. I am shocked that someone working at this facility would be that rude, crass and uncaring. A formal letter of complaint is being drafted to be sent to the administrator as well as to the parent company of this facility. I would not recommend this facility.

Request information

Ask about availability, pricing, or a tour. Your details go only to Heritage Care & Rehabilitation Center, never sold or shared.

Government Inspection History

4 inspection visits in the last three years, 18 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 14, 2025Fire Safety StandardHealth Standard7 citations
  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 27, 2025

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2026

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025

Sep 12, 2024Fire Safety StandardHealth Standard1 citation
  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 17, 2024

Jun 20, 2024Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2024

Jun 15, 2023Fire Safety StandardHealth Standard8 citations
  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 26, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 26, 2023

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 26, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2023

  • Meet requirements for the use and maintenance of medical gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Heritage Care & Rehabilitation Center offer?

Heritage Care & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Heritage Care & Rehabilitation Center located?

Heritage Care & Rehabilitation Center is located at 501 South Kentucky Ave in Mason City, Iowa.

What do families say about Heritage Care & Rehabilitation Center?

Most reviewers describe Heritage Care & Rehabilitation Center as staffed by a caring, professional team, with one family praising the rehab support after neck surgery. A single, serious complaint described a lack of compassion from an aide during a resident's final moments, though the same reviewer noted the hospice care itself was outstanding.

How did Heritage Care & Rehabilitation Center do on recent health and safety inspections?

Heritage Care & Rehabilitation Center had 4 government inspection visits in the last three years, with 18 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Heritage Care & Rehabilitation Center?

Submit the Request Information form on this page to connect with Heritage Care & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Heritage Care & Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Mason City.

Prefer to stay home?

Home care agencies serving Mason City bring help to the house: daily living, companionship, and respite for family caregivers.