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Heritage Care & Rehabilitation Center

501 South Kentucky Ave

4.5(8 ratings)· Mason City average: 4.3

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Heritage Care & Rehabilitation Center, photo 11 / 5

Quick Facts

Total units
71
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
71
Hospice care
On-site hospice suite for end-of-life care

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Most reviewers describe Heritage Care & Rehabilitation Center as staffed by a caring, professional team, with one family praising the rehab support after neck surgery. A single, serious complaint described a lack of compassion from an aide during a resident's final moments, though the same reviewer noted the hospice care itself was outstanding.

What reviewers praise

  • Praised as well organized and professional
  • Described as amazing staff and care
  • Helped one resident recover from neck surgery
  • Hospice care described as outstanding in final days

What reviewers flag

  • One report of an aide showing little compassion at end of life
  • No published pricing information available

AI-generated from reviews and community data.

Heritage Care & Rehabilitation Center is a senior living community in Mason City, Iowa offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 8 reviews.

About Heritage Care & Rehabilitation Center

Heritage Care & Rehabilitation Center is a skilled nursing and long-term care community in Mason City, Iowa, licensed for up to 71 residents. All beds are certified for Medicare and Medicaid.

The community offers private rooms with private bathrooms, a restaurant-style dining room, cable or satellite television, and an emergency call system. Staff includes on-site registered nurses and aides, with 24-hour coverage, housekeeping, laundry service, medication management, and social activities. The facility is wheelchair accessible and has gathering spaces for residents.

Reviews are mixed. Some reviewers praise the staff as kind and helpful, noting good organization and professional care during recovery from surgery. However, one reviewer expressed serious concerns about the attention and compassion shown during end-of-life care. The facility holds a 2 of 5 overall star rating from CMS.

Types of Care at Heritage Care & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of Heritage Care & Rehabilitation Center

4.5overall · 8 ratings combined

4.5★ on Google (8)

Joe Berard

Mar 2026

via Google ↗ · Report

Heritage Care and Rehabilitation Center did so good on helping me recover from neck surgery. The staff was so kind and helpful each and every person there. Very highly recommended!!! A+++++

Marsha Lala

Jan 2015

via Google ↗ · Report

My grandmother was relocated to Heritage in January 2015 and within a few weeks moved into a Hospice Suite. The hospice care that she was provided was outstanding in the final days of her life. What I found to be unacceptable and extremely disturbing was the lack of attention, compassion and human decency that was exhibited by the Heritage aide during the final moments when my grandmother passed. I am shocked that someone working at this facility would be that rude, crass and uncaring. A formal letter of complaint is being drafted to be sent to the administrator as well as to the parent company of this facility. I would not recommend this facility.

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By submitting, you're okay with us and Heritage Care & Rehabilitation Center reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Government Inspection History

4 inspection visits in the last three years, 18 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 14, 2025Fire Safety StandardHealth Standard7 citations
  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 27, 2025

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2026

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2025

Sep 12, 2024Fire Safety StandardHealth Standard1 citation
  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 17, 2024

Jun 20, 2024Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2024

Jun 15, 2023Fire Safety StandardHealth Standard8 citations
  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 26, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 26, 2023

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 26, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2023

  • Meet requirements for the use and maintenance of medical gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Heritage Care & Rehabilitation Center offer?

Heritage Care & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Heritage Care & Rehabilitation Center located?

Heritage Care & Rehabilitation Center is located at 501 South Kentucky Ave in Mason City, Iowa.

What do families say about Heritage Care & Rehabilitation Center?

Heritage Care & Rehabilitation Center carries a 4.5 out of 5 rating from 8 Google reviews. Most reviewers describe Heritage Care & Rehabilitation Center as staffed by a caring, professional team, with one family praising the rehab support after neck surgery. A single, serious complaint described a lack of compassion from an aide during a resident's final moments, though the same reviewer noted the hospice care itself was outstanding. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Heritage Care & Rehabilitation Center do on recent health and safety inspections?

Heritage Care & Rehabilitation Center had 4 government inspection visits in the last three years, with 18 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Heritage Care & Rehabilitation Center?

Submit the Request Information form on this page, or contact Heritage Care & Rehabilitation Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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