3.7(29 ratings)· Mason City average: 4.3
Own this community? Update your listing · Marketing for operators
1 / 2CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Good Shepherd Health Center are mixed, with some families praising helpful staff and a smooth move-in process, while others raise serious concerns about the quality and timeliness of care and how well the community communicates with families.
AI-generated from reviews and community data.
Good Shepherd Health Center is a senior living community in Mason City, Iowa offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 29 reviews.
Good Shepherd Health Center is a skilled nursing and long-term care facility in Mason City, Iowa, licensed for 180 residents.
Families report mixed experiences with the nursing and care practices. Some appreciated the move-in support and individual staff members who went out of their way to help, one family noted that a social worker "went above and beyond to make sure that all our needs were met quickly and efficiently." However, multiple families raised concerns about responsiveness: long wait times to speak with staff, delayed basic care like bathing, and difficulty getting return calls during the admissions process. These gaps appear to frustrate families most when they conflict with expectations around care quality and communication.
The facility is a VA-affiliated option in the area. It holds a 3.7 out of 5 Google rating based on 29 reviews, reflecting the divided feedback about care consistency and family support.
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me Choose3.7overall · 29 ratings combined
3.7★ on Google (29)
Tom Mills
Jan 2026
Applied before Thanksgiving and talked to Belle and gave them all the paperwork. Since then we have been calling every few weeks leaving messages and they wont return calls.horrible professionalism and wouldn't recommend it at all.
Josh B
Jul 2022
My experience with good Sheppard has always been from a different perspective. They support of local emergency team by providing space on one of their buildings for a radio antenna that is used during emergencies. Every time I call the staff is always very helpful and the maintenance goes out of their way to make sure we are taken are of. This ultimately helps to keep the entire Community safe!
Katie Roney
May 2020
not impressed with the care. My dad’s mom was at good shepherd for over 3 years and questionable care had happened then. We refused to take my mom’s dad here but it’s the only place that works with the VA. I am aware there is a lot going on but I expected more from the nursing staff to try and help accommodate families. We called and waited 45 minutes to talk to my grandfather - turns out they shredded the number. not impressed.
Ken Hines
Oct 2019
If you're planning on doing skilled nursing here.....they will keep you way past the time you need to be here! They are are abusing Medicare for skilled nursing? Don't plan on getting a shower either! Mother finally received one after 10 days. Not until we had found out and brought it to their attention! Won't ever get my mother to come back here again!!!!!!!!!!!!!!!!
Mickey Funkhouser
Mar 2015
I recently moved a family member into Good Shepherd from Kentucky Ridge Assisted Living and was extremely impressed with the seamless transition. Little did I know that furniture and personal items would be moved for us at no fee! That was priceless. Also, Social Worker Kiley Logan went above and beyond to make sure that all our needs were met quickly and efficiently! Many thanks.
8 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 9, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 9, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2026
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2026
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2026
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2026
Provide or arrange emergency care by a doctor 24 hours a day.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 4, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2024
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2024
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 17, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 27, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 20, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 14, 2023
Post nurse staffing information every day.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2023
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2023
Meet requirements for the use and maintenance of medical gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2023
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Good Shepherd Health Center offers Skilled Nursing / Long Term Care.
Good Shepherd Health Center is located at 302 Second Street Ne in Mason City, Iowa.
Good Shepherd Health Center carries a 3.7 out of 5 rating from 29 Google reviews. Reviews of Good Shepherd Health Center are mixed, with some families praising helpful staff and a smooth move-in process, while others raise serious concerns about the quality and timeliness of care and how well the community communicates with families. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Good Shepherd Health Center had 8 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact Good Shepherd Health Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Good Shepherd Health Center? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Mason City.
From $4,930/moPartnerMason City, Iowa2.2 mi
4.6(30)
Assisted Living
Mason City, Iowa0 mi
4.5(8)
Skilled Nursing / Long Term Care
Mason City, Iowa0 mi
4(12)
Skilled Nursing / Long Term Care
Mason City, Iowa0.2 mi
5(1)
Independent Living
Mason City, Iowa0.3 mi
5(1)
Assisted Living
Mason City, Iowa0.4 mi
3(1)
Independent Living
Home care agencies serving Mason City bring help to the house: daily living, companionship, and respite for family caregivers.
