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Heritage Assisted Living & Memory Care

11682 County Line Rd

4.7(25 ratings)· Madison average: 4.3

Heritage Assisted Living & Memory Care, photo 11 / 6

Quick Facts

Therapy Services
On-site physical therapy available for residents
Community Size
Small, family-like setting rather than large institution

What Families Think

Families describe Heritage Assisted Living & Memory Care as a small, family-like community in Madison, Alabama, where staff and leadership are consistently praised for attentive, personalized care. Reviewers repeatedly highlight the warmth of caregivers in both assisted living and memory care, along with strong communication from management and engaging activities for residents.

The Good

  • Staff described as caring, attentive, and family-like
  • Memory care residents reported as calm and content
  • Small size makes it easy for residents to bond
  • Leadership praised for strong communication with families
  • Engaging activities and community outings for residents
  • On-site physical therapy mentioned by a reviewer

AI-generated from reviews and community data.

Heritage Assisted Living & Memory Care is a senior living community in Madison, Alabama offering Assisted Living and Memory Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.7 out of 5 across 25 reviews.

About Heritage Assisted Living & Memory Care

Heritage Assisted Living & Memory Care is an assisted living community in Madison, Alabama, offering care for seniors who need support with daily activities. The facility includes a dedicated memory care wing for residents with cognitive decline.

Families consistently describe a warm, home-like environment that sets Heritage apart. Staff members know residents by name and understand their individual needs; one family wrote, "they understand their needs and challenges." The dining experience reflects this attention to detail, with a home-style setup and well-regarded cuisine. Activities are frequent and varied, including community outings that residents enjoy, and family members are welcomed to participate. The physical facility itself is described as clean and newer, designed to feel residential rather than institutional, with professional nursing and therapy services on hand.

Across two years of residencies, families report that residents feel genuinely cared for and at home. The smaller size supports easier friendships among residents and contributes to the family-oriented atmosphere that reviewers consistently highlight.

Heritage holds a 4.8 out of 5 Google rating based on 25 reviews, with all available excerpts rating the community at five stars.

Types of Care at Heritage Assisted Living & Memory Care

Assisted LivingMemory Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Day Trips and Outings
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Heritage Assisted Living & Memory Care

4.7overall · 25 ratings combined

4.7★ on Google (25)

Lois Waymire

Apr 2026

via Google

Our Mom, Lou, has received Exceptional Loving Care during her residency at Heritage over the past 2 years!! Everyone there, from the Executive Director Betsy Walker, RN to Allison, Head of Nursing, Shannon Dwors, the Activities Director, to the Wonderful Nursing Staff, CNAs, etc., are Top Notch!! They Really Love and Care about each resident and their families, and my family and I have only the Highest Praise and Gratitude for all they do for our Mom and all of the residents. Highly Recommend!!

Joseph Hopkins

Dec 2025

via Google

It is a very nice place. I recommend it to anybody to go check out. If you have a loved one that needs assistance and somewhere to stay. And the director of sales. Nicole is a very polite and professional person to deal with. Go, check them out.

Thomas Gormley

Dec 2025

via Google

Had a seamless experience moving family member into this facility. Very easy and very welcoming.

J.Scott Larkin

Sep 2025

via Google

Professional staff that cares deeply for the residents.

India Bolden

Sep 2025

via Google

Heritage Assisted Living and Memory Care in Madison, AL has provided extraordinary senior care for Mom and Dad since they moved there in January 2025. The atmosphere is small, family like, and friendly; in fact the staff can recall the resident names and they understand their needs and challenges. The dining area is setup like a home dining room, and the food is very tasty too; so kudos to the Chef and kitchen staff!!! Mom is in memory care, where the environment is very nurturing and comforting; she is calmer and appears really happy. The staff members in Memory Care-Evelyn, Stacey, Karen, and Margaret are so amazing and attentive! Dad is on the Assisted Living side; he loves it so much and often tells us how Heritage really takes good care of them, and he doesn’t have to worry about Mom. The Assisted Living staff members Marion, LA, Niecey, Liken, Shannon, and Jennifer are so nice to Dad and really cater to his needs. Finally, the leadership at Heritage- Betsy(Director) and Allyson(Nurse Director) do a really good job with communication and management, providing excellent senior care all while implementing fun activities, bible study, entertainment, and an all around wholesome environment for senior citizens. It is a "Home away from Home"!

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Frequently Asked Questions

What types of care does Heritage Assisted Living & Memory Care offer?

Heritage Assisted Living & Memory Care offers Assisted Living and Memory Care.

Where is Heritage Assisted Living & Memory Care located?

Heritage Assisted Living & Memory Care is located at 11682 County Line Rd in Madison, Alabama.

What do families say about Heritage Assisted Living & Memory Care?

Families describe Heritage Assisted Living & Memory Care as a small, family-like community in Madison, Alabama, where staff and leadership are consistently praised for attentive, personalized care. Reviewers repeatedly highlight the warmth of caregivers in both assisted living and memory care, along with strong communication from management and engaging activities for residents.

How can families visit Heritage Assisted Living & Memory Care?

Submit the Request Information form on this page to connect with Heritage Assisted Living & Memory Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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