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Hennis Care Center

1720 Cross Street

3.5(24 ratings)· Dover average: 3.8

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Quick Facts

Total units
120
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
120
Facility size
Licensed for up to 120 residents
Staffing concern
Multiple reviewers cite chronic understaffing issues
Ownership
Run by a family across three generations

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Hennis Care Center are sharply mixed: some families describe a warm, family-run atmosphere and praise specific nurses and rehab staff, while others report serious understaffing, unresponsive management, and safety concerns including falls. The 3.5 rating reflects this split between genuine caring individuals and systemic staffing problems.

What reviewers praise

  • Rehab and therapy staff praised by name
  • Family-owned, multi-generational feel
  • Several individual nurses singled out as excellent
  • Staff described as caring toward residents

What reviewers flag

  • Multiple reports of chronic understaffing
  • One report of a fall linked to inadequate staffing
  • One report of unresponsive administrator, DON, and social worker
  • One report of falls, PPE issues, and mistreatment of a resident

AI-generated from reviews and community data.

Hennis Care Center is a senior living community in Dover, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 24 reviews.

About Hennis Care Center

Hennis Care Center is a skilled nursing and long-term care community in Dover, Ohio, licensed for up to 120 residents. The facility is Medicare and Medicaid certified and holds a 4 of 5 overall star rating from the Centers for Medicare and Medicaid Services.

The community offers 24-hour staffing, on-site nursing, private rooms with private bathrooms, restaurant-style dining, chapel services, social activities, housekeeping and laundry service, medication management, and an emergency call system. Dietary accommodations and security are available.

Reviewers offer mixed assessments. Several families praised the care and commitment of staff members, with one noting the rehab team as "truly the best on the planet, caring, patient, and unbelievably dedicated." Others reported concerns about responsiveness from management, staffing levels, and visitor accommodations during room preparation. One family attributed a parent's death to insufficient staffing during a fall, though acknowledged that individual staff members showed genuine care for residents.

Types of Care at Hennis Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Hennis Care Center

3.5overall · 24 ratings combined

3.5★ on Google (24)

Misty Boyer

Jul 2026

via Google ↗

My mother got to this facility end of April 2026. And it’s an awful place !!! Don’t put your loved ones here. The staff is rude and do not care sbout the residents. I been waiting a month to meet and speak with the administrator. No call back. I had to email the DON over and over and over with questions regarding my mother’s health and instead of calling back she called the police on me and said I was harassing her. Same with the social worker !!! No responses back regarding my mom’s health and hospital visits. The ER DR told me there is definitely a problem at this facility. I tried reaching out to discuss things per the ER dr and no response. They ignore family. They want no family involved. I requested a camera under Esther’s law. DON said she would get back with me months ago. Hopefully with the help the state something can get done. My mom tells me all the time that staff is rude to her. Scream at her and hits her. Something needs done. I am trying to move my mom but they are refusing to send referrals to other facilities when I request it. They want control and power while abusing innocent people in the process. I hope the state looks into this facility. It’s probably not just happening to my mother but other innocent residents as well. My mother has fallen over a dozen times in past month 🤔🤔🤔🤔. But why ??? Nobody will answer my concerns. Instead they claim it’s harrassment ….. when I’m trying to get legit questions answered regarding my mothers health. This facility needs looked into and I’m not the only family who sees this. And don’t call because there is zero help in homestead unit. My family been calling for a week straight up til 10 pm and no answer. The nurses said themselves that they are soooo short staffed they can’t handle the entire unit by themselves. Don’t believe me? Try calling and see if it takes you weeks to get an answer. My mother needs out of this facility asap. Especially when she keeps falling and staff isn’t wearing proper PPE gear to asssit the residents. These are serious issues. I wouldn’t put a dog in this place.

Daniel Boned

Apr 2026

via Google ↗

“The rehab staff here is truly the best on the planet—caring, patient, and unbelievably dedicated. Holly stands out as the absolute superstar, bringing skill, heart, and encouragement that make every step of recovery feel possible.”

Gayle Boyce

Sep 2025

via Google ↗

My father-n-law came all the way from Florida to be with the Hennis family & that's exactly how we all felt like family. The Hennis family not only cared for him they loved him. We could feel that at our visits. So helpful any time we needed anything. Thank you so much Hennis family I wish I could give you 10 stars

TIFFANY JONES

Jan 2025

via Google ↗

Showed up visit my father who was there one month. We were shuffled out of the room so it could be disinfected. My father was out in a wheelchair and we went to the family room. After an hour we asked if the room is finished being disinfected...we were told it would be another hour. My father was very uncomfortable in the wheelchair and needed to use the restroom. Because his room was not ready he was taken to the restroom in the hallway. Because he could not stand, he was told to use the bathroom in his diaper! He was very upset and we returned to the family room. He really had to use restroom and was uncomfortable, so he asked me to go and see if the room was ready. It was not. A nurse, Amy, asked if there was something that I needed outside his room. I told her he needed to use the restroom and he was very uncomfortable...Amy was very curt with me and told me that we would have to wait until the room was ready. If we knew how long the wait was going to be we would have had expected it. Nurse Amy raised her voice to me and I asked her not to raise her voice to me. She insisted that that was her regular speaking voice. She was yelling. It was absolutely ridiculous! I asked her to lower her voice and speak to me like normal person. She continued to be very loud and disrespectful. She said she was talking loud because I was wearing a mask over my face which made no sense Another 30-40 minutes passed before his room was ready. Once we got back into the room we waited another 10-15 minutes before someone came in to put him back in the bed. I know working in a nursing home is not the most enjoyable job however I think that patients should be treated with a lot more respect. If this place was trying to impress the family, then they failed. I wouldn't recommend this place.

Jes

Mar 2023

via Google ↗

Needs help, not the staffs fault they are understaffed. Good employees really seem to care about the patients- well atleast most of them. We loved Most all staff. Both my parents had both good and bad to say. Dana(RN was the best!) Owners should pay more to keep good staff. One of my parents passed due to a fall and had they been properly staffed he could possibly still be with us today. Only reason I’m giving this many stars are for the ppl who are at ground zero with the patients day in and day out. They need more pay & more help.

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Government Inspection History

6 inspection visits in the last three years, 68 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 17, 2025Fire Safety StandardHealth Standard7 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 10, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 16, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 16, 2025

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2025

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2025

Dec 19, 2024Fire Safety ComplaintHealth Complaint3 citations
  • Keep all essential equipment working safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 15, 2025

  • Have restrictions on the use of portable space heaters.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 15, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 15, 2025

Oct 22, 2024Health Complaint4 citations
  • Provide or arrange emergency care by a doctor 24 hours a day.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 11, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 11, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 11, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 11, 2024

May 30, 2024Fire Safety Complaint1 citation
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 20, 2024

Jan 19, 2023Fire Safety StandardHealth Standard34 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2023

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2023

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2023

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2023

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2023

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2023

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 28, 2023

Mar 12, 2020Fire Safety StandardHealth Standard19 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 14, 2020

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 14, 2020

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 14, 2020

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 14, 2020

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 14, 2020

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 14, 2020

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2020

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2020

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2020

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2020

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2020

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2020

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2020

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2020

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2020

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2020

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2020

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected May 14, 2020

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity B of L: potential for minimal harm, patternCorrected May 14, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Hennis Care Center offer?

Hennis Care Center offers Skilled Nursing / Long Term Care.

Where is Hennis Care Center located?

Hennis Care Center is located at 1720 Cross Street in Dover, Ohio.

What do families say about Hennis Care Center?

Reviews for Hennis Care Center are sharply mixed: some families describe a warm, family-run atmosphere and praise specific nurses and rehab staff, while others report serious understaffing, unresponsive management, and safety concerns including falls. The 3.5 rating reflects this split between genuine caring individuals and systemic staffing problems.

How did Hennis Care Center do on recent health and safety inspections?

Hennis Care Center had 6 government inspection visits in the last three years, with 68 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Hennis Care Center?

Submit the Request Information form on this page, or contact Hennis Care Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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